Customer Service Crew Member

tanjuma islam

**** ******* ****** ******: 929-***-****

Bronx, NY, 10472 Email: ****************@*****.***

OBJECTIVE:

Obtain an entry level position in a business environment, where my customer service and accounting skills can be utilized for professional growth.

EDUCATION:

Bronx Community College / CUNY ~ Bronx, NY 08/18 – Present

Associate in Accounting

Major: Accounting

Credits: 33

RELEVANT COURSEWORK:

Principles of Accounting I and II

Principle of Intermediate Accounting.

Accounting Information System

Computer Fundamental and Applications

Introduction to Sociology

Introduction to Keyboarding

Business Statistics

Fundamental of management

Environmental Science

WORK EXPERIENCE:

Crew Member: Dunkin Donuts ~ 4199 Broadway NY - 06/16 – Present

Handle cash and bank deposits.

Answer and forward incoming customer related phone calls

Provide customers with food service and company merchandise

Assist customers with store merchandise

Training and guiding new employees.

Manager: Dunkin DONUTS – 3833 Broadway NY 10032 2018 – 2019

Controlling labor and Food Cost

Making Schedule

Fixing the Payroll

Making forecasting reports for the following week.

Checking Inventory

Solving Customer related issues.

Assisting Employees.

Analyzing current and past week sales and reporting to the upper management.

Training New Managers and Crew members.

Attending Manger meetings.

POPEYES: 2016 – 2017 - As a cahier/ Customer Service

SKILLS & STRENGTHS:

Bilingual (English, Hindi & Bengali)

Microsoft Word / Power point

Internet Applications

Billing

Organized and detail-oriented

Team player able to demonstrate independent leadership skills

Able to work under pressure and meet deadlines

References: 1

Professor: – Bronx Community College

Name - Gear Nancy

Email - ***********@*****.***

Contact - 917-***-****

References: 2

General Manager – Dunkin Donuts

Name – Tilan Athauda

Email – *************@*****.***

Contact – 929-***-****

Contact this candidate