Benefit Specialist Insurance Agent

ANGELA L. FOSTER POB ****, Lansing, IL ***** ***************@****.*** 708-***-****

PROFESSIONAL EXPERIENCE

Benefit Communication Specialist, Benefit Communication Insourcing, LLC (Lockton Companies, LLC.), Overland Park, KS 6/21 - 10/21

Implement one-on-one benefit review sessions with newly hired and existing employees (2,400); Analyze census data, review, evaluate, and counsel employees on their core and voluntary benefit options; Plan and execute new employee orientations, and on-site projects including open enrollment, as directed by the client and BCInsourcing; Assist in developing communication strategies to achieve client goals; Provide support to the assigned client while fostering effective relationships and maintaining rapport with all case partners

Improved BCI’s service percentage by reducing left to see by 50% - increasing benefit reviews

Exceeded survey targets by 40%

Benefit Advisor(contract) Willis Towers Watson, Tempe, AZ 6/20 – 12/20

Use a consultative approach to assess insurance needs and appropriate eligibility of Fortune 500 retirees; make plan recommendations based on participants individual needs and assist the participant with the decision-making process

Generated $10.3k average weekly annual premium

Health Concierge (contract) bswift, Chicago, IL 3/20 - 5/20

As plan administrator, support CVS Health with 3rd phase of annual enrollment of group insurance for its 289k employee base; assist CVS, Minute Clinic and Aetna legacy employees with coverage selections; Educate and advise callers on their benefits, the system, and all related processes

Insurance Agent, (Independent) 3/15 – Present Sell various types of insurance policies to individuals on behalf of insurance companies, including Life, Medical and Dental insurance or specialized policies. Explain features, advantages and disadvantages of various policies of insurance plans; Select company that offers type of coverage requested by client to underwrite policy

Made United Healthcare’s Net Promoter Score (NPS) list launched 10/21 (November 2021)

Generated $75k in annual premium for 2018 AEP Medicare Supplement plans for Aetna (Informis Health Solutions, 2017)

Mass Mutual Premier Producers Club (Live Ops, May 2016)

Generated $130k+ in annual premium for United Healthcare, Blue Cross Blue Shield and Coventry (GoHealth)

Customer Care Professional/Insurance Agent, Teleperformance, Hobart, IN 9/13 – 3/15 Assist Medicare eligible consumers understand their healthcare options and guide them to the product that best meets their individual needs; Provide excellent customer service, sales and marketing skills for client projects gain customer rapport to increase opportunities for additional sales and/or products

Promoted to Insurance Agent for Universal American healthcare client

Continuously met and exceeded program performance goals

Prior work experience available upon request

EDUCATION

1992 Bachelor of Art, Communications Design, University of Illinois - Chicago

PROFESSIONAL LICENSES/CERTIFICATIONS

2014 Life, Accident and Health Producer, licensed in multiple states

1996 Project Management Certification, DePaul University

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