Lori Nicholson

Morrisonville, IL *****

adqmd2@r.postjobfree.com

+1-217-***-****

Work Experience

Artist

Self employed - Morrisonville, IL

March 2012 to Present

1. Design

2. Marketing

3. Logging and Ordering Inventory

4. Set up and displays

5. Customer service

6. Money handling

7. Photography

8. Keeping supplies organized and clean and sanitized 9. Sales

Assistant Manager

Casey's General Store - Kincaid, IL

May 2005 to December 2006

1. Bookkeeping

2. Inventory

3. Stocking

4. Kitchen

5. Training staff

6. Bank deposits

7. Prepare cash drawer

8. Customer service

9. Problem solving

10. Responsible for lottery machines

11. Responsible for cleaning and cleaning of equipment 12. Sales

13. team leader

14. Oversaw day to day store, kitchen and gas operations 15. Counted cash drawers and coordinated change orders for employees 16. Answered questions from customer over the phone and in person 17. Managed kitchen and store inventory

18. Trained new employees on company processes and procedures 19. Counseled, mentored and disciplined staff

20. Coordinated schedules and assigned associates' shifts 21. Ensured individual financial reports aligned with store and kitchen operations 22. Price new stock

23. Make sure the time and date stamps were good

24. Log in reports all actual daily,weekly, and YTD sales and daily, weekly, and YTD goals 25. Log in reports for multiple various store actions including petty cash, loss, disciplinary actions, inventory, etc. 26. Opened and closed the store at the beginning and end of shifts 27. Managed a group of clerks

28. Performed official money count every shift

29. Upheld a high standard of customer service

30. Managed daily reports of transactions

31. Ordered and stocked kitchen, store and office merchandise 32. Maintained all operations within the store

33. Recruited, interviewed and hired individuals who brought dedication to the team 34. Counseled, mentored and disciplined staff

35. Handled employee scheduling shift changes

House Cleaner

self-employed - Pawnee, IL

March 1992 to May 2005

1. Cleaned houses

2. Trusted with keys

3. Obtaining new clients

4. Keeping schedules

5. Customer service/ sales for add on services

Staff Supervisor

Goodwill Industries - Springfield, IL

May 1998 to December 2000

1. Supervised staff and organized their assignments for the day 2. Directed staff as what to accomplish for daily goals 3. Responsible for pricing, sorting, hanging, and tagging hundreds of items per day 4. Bank deposits

5. Keeping staff on target

6. Customer service and problem/complaint solving

7. Loss prevention

8. Checking in new donations

9. Sorting donations

10. Provided tax write off forms to those who donated Assistant Manager

Sycamore

December 1989 to December 1993

1. Merchandising

2. Cleaning

3. Cashier

4. Floor and wall displays

5. Sales

6. Money handling

7. Bank deposits

8. Customer service

9. Implementing directions from corporate

10. Checking in new stock

11. Sorting, tagging new stock

12. Marking down stock

13. Following floor plans and pricing directives

14. Bookkeeping

15. Managed a group of employees

16. Maintained all operations within the store and kitchen 17. Opened and closed the store at the beginning and end of shifts 18. Performed official money count every shift

19. Upheld a high standard of customer service

20. Managed daily reports of transactions

21. Ordered and stocked store and kitchen merchandise 22. Counseled, mentored and disciplined staff

23. Recruited, interviewed and hired individuals who brought enthusiasm to the team 24. Coordinate and designed displays and stocked store merchandise Telemarketing Supervisor,

Office Manager, &

Administrative Assistant to the owner

Stanley Steamer Carpet Cleaners - Springfield, IL

June 1986 to December 1989

1. Top salesperson

2. Oversee room of telemarketers

3. Provide direction and guidance and troubleshooting 4. Helped close sales

5. Kept staff motivated

6. Answered phones

7. Filing

8. Documenting orders and add on sales

9. Customer service

10. Keeping office organized and functioning efficiently 11. TV representative for contributions from our company to charities 12. Sales and generating new business

13. Typing invoices

14. Copying paperwork

15. Entering data into books

16. Making sure crews have the correct invoices.

17. Telemarketing

18. Bookkeeping

19. Managed day-to-day operations of call center room, set routes for trucks, and maintained receptionist duties in the main office

20. Performed administrative duties such as filing, faxing, scheduling, placing orders, copying, quoting bids for customers, handling customer or staff problems, typing and handled all correspondence within the office 21. Maintained the reception area

22. Served as point of contact for customers and service professionals 23. Greeted customers, directed phone calls, and set up appointments 24. Maintained customer records

25. Assisted in answering customer and call center and employee questions 26. Reviewed, sorted, and distributed incoming mail 27. Ordered and distributed work orders

28. Scheduled meetings

29. Processed invoices

30. Processed time cards

Education

Certificate/license: FCC license- communications

CAVC - Springfield, IL

September 1985 to June 1986

High school diploma

South Fork Junior - Senior High School - Kincaid, IL August 1984 to June 1986

Skills

• Telemarketing

• Pricing

• Assistant Manager Experience

• Residential Cleaning

• Store Management Experience

• Sales

• Marketing

• Merchandising

• Photography

• Event Planning

• Administrative Experience

• Office Management

• Presentation Skills

• Upselling

• Management

• Illustration

• Video Production

• Filming

• Negotiation

• Supervising Experience

• Retail Sales

• Customer service

• Dispatching

• Time management

• Food service

• Adobe Photoshop

Awards

Top sales person

July 1987

Highest all time sales award

August 1987

• Resulted in me being promoted four times to Room Manager and then to Supervisor and to Office Manager and Administrative Assistant because of my outstanding and consistent performance. I essentially held three positions at the same time.

Ms. Post 1985

August 1985

Ms. Pana Tri- County Fair

August 1986

Top All-Time Sales

October 1987

July 1989

December 1990

Certifications and Licenses

Fcc license

Present

Radio communications operators license

Driver's License

Present

Assessments

Customer focus & orientation — Proficient

February 2022

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Call center customer service — Expert

February 2022

Demonstrating customer service skills in a call center setting Full results: Expert

Written communication — Expert

February 2022

Best practices for writing, including grammar, style, clarity, and brevity Full results: Expert

Administrative assistant/receptionist — Expert

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Expert

Verbal communication — Expert

February 2022

Speaking clearly, correctly, and concisely

Full results: Expert

Outside sales — Highly Proficient

February 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Highly Proficient

Inside sales — Highly Proficient

February 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations Full results: Highly Proficient

Scheduling — Highly Proficient

February 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Work style: Reliability —Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Administrative assistant/receptionist — Expert

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Expert

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Groups

Literacy Advocate Founder

June 1986 to April 1991

• I was a co-founding member of a literacy group in Taylorville, Illinois . I was part of the planning and initial start up of what this group's directive would be.

Additional Information

• Director of Children's Church at Faith Community Worship Center of which I was a founding member in charge of teaching lessons, providing snacks, and a pertinent craft . . . . .

•Was in charge of all special presentations including the Christmas and Easter Sunday performances

• Made sets and costumes, wrote scripts, provided the musical score, made props, directed the lighting, and designed the programs

• Taught Vacation Bible School classes at Church of God in Kincaid and designed my classroom to inspire my students

• Volunteered at Pawnee Pre K and Grade School and Morrisonville Grade School

• Volunteered at Kids' Fun Day by face painting the majority of the grade school

• Volunteered tutoring kids with science, grammar, spelling, and math homework

• Volunteered at Lincoln Fest in Springfield starting in 1986. I hosted contests, made announcements, and emceed the event for our radio station.

• I qualify for membership to MENSA

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