Pan American Customer Service
Resume:
Gloria Persaud
Pembroke Pines, Florida 33028
*********@*********.***
PROFESSIONAL EXPERIENCE
Bankunited N.A., Miami Lakes, Florida
Assistant Vice President, International Trade Services February 2004 – Present
• Draft, issue, amend, negotiate, and approve thousands of letters of credit, standbys, imports, and cash letters.
• Conduct international and domestic clean and documentary collections, foreign exchange review, investigations, and participations.
• Balance the International Trade Services Department’s operations on a daily and monthly basis.
• Direct and coordinate workloads within the International Trade Services Department.
• Ensure OFAC compliance by collaborating with BSA Department on all transactions.
• Comprehensive understanding of trade governing rules: UCP600, ISBP, URR725 and Incoterms 2010, with over 18 years of international trade experience.
• Handles multiple responsibilities, sets priorities, and clearly communicates ideas to others.
• Flexible team player with excellent problem-solving and analytical skills.
• Recognized for speed, accuracy, quality of work, and outstanding customer service. Commercebank N.A., Miami, Florida
Letter of Credit and Collections Supervisor June 2001 – January 2004
• Issued, advised, supervised, and confirmed standbys and letters of credit, according to ICC500. Banco Mercantil, Miami, Florida
Senior Documentary Checker May 1986 – June 2001
• Examined all letter of credits and import and export documentations.
• Ensured strict compliance with anti-boycott regulations, OFAC compliance, AML risk, and internal controls.
• Acted as a backup employee for payment, issuance and reimbursement sections. Citizens & Southern International Bank, Miami, Florida Collection Specialist November 1984 – May 1986
• Issued, traced, and negotiated domestic and international documentary collections.
• Sent cash letters internationally to corresponding banks for collection.
• Issued foreign drafts.
Pan American Bank, Miami, Florida
Collection Teller February 1983 – November 1984
• Issued, negotiated, and amended Letters of Credit.
• Handled international and domestic wires, international and domestic incoming and outgoing collections, bill payments, clean collections, and returned items. Manufacturers Hanover Trust Company, New York
Savings & Paying and Receiving Teller April 1981 – February 1983
• Handled savings and checking transactions.
• Issued official, registered, and certified checks.
• Handled cash advances, Mastercard charges, Visa payments, and loan payments. Bank of Commerce, New York
Savings & Paying and Receiving Teller July 1980 – March 1981
• Transacted savings and checking transactions with customers.
• Issued official, registered, and certified checks.
• Balanced daily master sheet for branch.
EDUCATION
• 2012-Present: Proficient in the Cibar system.
• 2008-Present: Completed various in-house training courses regarding all fields in Banking.
• 2004-Present: Proficient in the Swift and Fedlink systems.
• 1997-Present: Proficient in Microsoft Word and Excel.
• 2007-Completed Seminar regarding UCP 600 (latest version).
• 1995-Completed courses in English Comp 1 (ENC 1101) and Chemistry and Lab for Health Sciences at Miami Dade Community College, Miami, Florida.
• 1989: Received Salesman Real Estate License and obtained certificate in Principles and Practices of Real Estate.
• 1987: Completed courses in Business Writing, Business Mathematics and Principles of Business at Miami Dade Community College, Miami, Florida.
• 1985-1986: Obtained Foundations of Banking Diploma and certificates from American Institute of Banking as follows: Principles of Economics, Introduction to Commercial Lending, Letter of Credit, Money and Banking and Negotiable instruments.
• 1983-1984: Completed conversational Spanish-beginning and intermediate at Miami Dade Community College, Miami, Florida.
• Obtained 4 certificates from American Institute of Banking as follows: Principles of Banking, International Banking, Principles of Accounting and Consumer Lending. LANGUAGES
• Native English speaker.
• Professional working proficiency in Spanish.
SKILLS
• Organize work well.
• Supervise work for others.
• Understand and carry out policies and procedures.
• Ability to work with no supervision.
• Handle personal contact with customers and employees. REFERENCES
Available upon request.
Contact this candidate