Support Representative Editorial Assistant
Resume:
M A R Y C A D L O N I
*********@*****.***
BOULDER CITY, NV 89005
PROFESSIONAL SUMMARY
I am a dedicated and contentious employee. I have a diverse background, with strong customer support roles along with sales, and accounting experience . I enjoy being a customer support support representative you are listening to people and assisting them, making their day better.
I have internet, laptop, PC computer and smartphone at home.
.
SKILLS
I have worked for many companies in
Silicon Valley such as Apple and
Hewlett Packard and many small
startups that are no longer in business.
Apple Computer Inc.-Software tester 4
years experience, Writing test scripts,
communicating with engineers and the
product testing group to achieve
thorough procedures before the product
is shipped.
Hewlett Packard - Engineering
Administrator - Worked with two
hardware and software engineering
groups. Purchasing products, assisted
in setting up a computer lab.
Living Video Text - Customer Support
Supervisor, training new employees,
wrote support procedure documents,
phone support for the software product.
Personal Computer Magazine -
Editorial Assistant, supported 3 editors
getting articles sent to New York
office, organized software lab and
inventoried items of software and
hardware, scheduled meetings, rarely
set up for photo shoots.
Release Now - Customer Phone Support,
trained new employees, handled over 80
calls a day along with emailing support
issues.
EXPERIENCE
Home Care Provider, California Santa Clara In Home Support Services, Apr 2015 - Dec 2020, Santa Clara, CA
As a Care, Provider every day is different and can be demanding work. With the clients I had my responsibilities included: gardener, bathing, clothes washing, ironing, seamstress, cooking, housecleaner, beautician, exercise coach, caring for cats, mechanic, administering medications (doctor approval), shopping, massaging, arranging medical appointments, and councilor and administrator.
My clients have health issues, such as cancer, diabetes, dementia and Parkinson's. MC
Jun 1979
I have called 911 and waited hours in the emergency room, assisted with dementia, cancer and Parkinson the hours for release. Some clients or doctor appointments and called the doctor for follow-ups.
I had phone consultations with the doctor for one client. This job also included processing paperwork and sometimes speaking to the social worker. EDUCATION
BBA, Business
San Francisco State University - San Francisco, CA
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