Customer Support Service

Nadeem Khan

** ****** **. ******, ** ***** 774-***-**** **************@*****.***

Summary

I have more than 15 years of experience in sales and management. Very good team player. Very excellent judge of a person's talent.

Skills

●Sales Team Leader

●New Account Development

●Relationship Building

●Complex Negotiations

●Bilingual

●Cash handling accuracy

●Excellent Interpersonal Skills

●Presentations & Proposals

●Closing Strategies

●Sales Training

●Inventory control procedures

Experience

BestBuy Everett,MA

Team Leader Home Theater / Oct 2018 - To date

●Train and coach associates on how to

engage customers

increase sales

increase new membership for customers that company has put in place

●Review and evaluate team members.

BestBuy Nashua, NH

LG Sales Rep / May 2017 - Oct 2018

Team Leader / Oct 2016 - May 2017

●Train and coach associates on how to

engage customers

increase sales

increase new membership for customers that company has put in place

●Review and evaluate team members

Sales Person / Oct 2014 - Oct 2016

Impact & Results:

●For 2 continuous years, I was awarded certificate for number one ‘BestBuy Credit Card Opener’.

●Worked several sales departments within the store with a great deal of success in each one.

●Responsible for greeting customers in the TV products area and generating revenue.

●Often called on to help with complicated customer service issues.

●Assisted in setting up the store for holiday promotions and other special events.

●Assisted in creating a more effective way to offer upsells to customers especially warranty upsells.

●Assist store manager in setting up and taking down various sales floor marketing displays.

●Assisted in putting inventory on the sales floor shelves and setting up marketing displays.

Walgreens Nashua, NH

Night Shift Manager / Sep 2014 – Oct 2015

●Handled registers for opening and closing of the shift.

●Handled rowdy customers on a regular basis with professionalism.

●Managed the store stock levels and ensured all products were priced, promoted and well displayed.

●Provided customer support and responded to customer comments and complaints.

●Maintained drawer counts, and was responsible for closing procedures and securing the premises.

●Performed and administered daily recovery to ensure a neat clean and organized store.

7-Eleven Manchester, NH

General Manager / Nov 2012 –Sep 2014

7-Eleven Hudson, NH

Franchisee/Owner Operator / Jan 2008 –Sep 2012

●Owned and managed this store on full time basis.

●Increases profitability of the store from XXX to XXX per year.

●Organized weekly schedules according to payroll policies.

●Bookkeeping.

●Managed the store stock levels and ensured all products were priced, promoted and well displayed.

●Provided customer support and responded to customer comments and complaints.

●Supply chain management. Dealing with vendors on a daily basis.

●Checked in-store security cameras on a regular basis to identify pilferage.

7-Eleven S. Easton, MA

Store Manager / Nov 2006 – Jan 2008

●Increases profitability of the store from XXX to XXX per year.

●Organized weekly schedules according to payroll policies.

●Bookkeeping

●Managed the store stock levels and ensured all products were priced, promoted and well displayed.

●Provided customer support and responded to customer comments and complaints.

●Supply chain management. Dealing with vendors on a daily basis.

●Checked in-store security cameras on a regular basis to identify pilferage.

S.A.W Pvt. Ltd. & N.I. Enterprises Lahore, Pakistan

CEO / Jan 2000 – Oct 2006

●Dealing with financial institutions to secure loans for the launch of new product.

●Interfacing with various federal and state agencies to ensure that there are no interruptions in out import export lines.

●Researching and finalizing new markets to procure raw material for our products.

●As a CEO found a whole new niche market for our products.

●Made sure that production of our products is cost effective than our competitors with in the country as well as products imported from China.

●Interacted with international clients on a regular basis.

●Introduced new working culture in the company by following CMM standards.

●Headed finance and marketing meetings on a monthly basis.

S.A.W Pvt. Ltd. Lahore, Pakistan

Director Marketing / Apr 1995 – Jan 1997

●Ensuring that our customers get the delivery of product on time.

●Finalizing strategies to increase sales and achieve quarterly targets.

●Engaged more clientele in sales, while making sure that existing ones are satisfied with the products.

●Introduced cost effective ways to launch our products.

●Implemented proformas and event recaps to analyze profitability

S.A.W Pvt. Ltd. Lahore, Pakistan

Marketing Manager / June 1991 – Apr 1995

●Managing sales team of XXX sales persons.

●Assigning regions/area to sales teams and monitoring/evaluating their performances on weekly basis.

●Visiting locations to assess the needs of customers.

7-Eleven

Store Manager / July 1985 – March 1991

●Main responsibility was to take over stores which were underperforming and turn them into profitable locations so the corporate can franchise them. In total was able to turn around five stores.

●Organized weekly schedules according to payroll policies.

●Bookkeeping.

●Supply chain management. Dealing with vendors on daily basis.

●Checked in-store security cameras on regular basis to identify pilferage.

●Posted locations along with durations:

oAug 1990 – March 1991 Hyannis Cape Cod, MA

oMay 1989 – Aug 1990 Plymouth, MA

oDec 1988 – May 1989 Providence, R.I

oSep 1988 – Dec 1988 West Warwick, R.I

oJuly 1985 – Sep 1988 Warwick, R.I

Awards and Acknowledgements

●BestBuy Achievers Award 2017

●BestBuy Achievers Award 2016

This award is given to a sales person who has excelled in sales in their respective district and territory.

●Ranked # 1 in opening BestBuy Credit Card continuously from April 2014 – Jun 2017.

References

Can be furnished upon request.

Contact this candidate