Customer Service Kingston

FAYONA FLEMMINGS-BROWN

* ********* *****, ******** *

876-***-**** ******.********@***.***.**

PROFESSIONAL SUMMARY

A Detective Constable with over five (5) years policing experience and training in the field of crime analysis and criminal investigation, community based policing, case management, traffic management and police operations management. Highly skilled in risk assessment, crime deduction and resolving disputes in a challenging environment while building public confidence. An excellent communicator and critical thinker who is physically and mentally prepared.

SKILLS & ABILITIES

Trained detective with in excess of three (3) years’ experience in the field

Excellent interview skills and fostering team spirit

Keen crime deduction skills

Good use of initiative in problem solving

Proficient in the use of various computer programs

Good dispute resolution skills

Crime analysis

Case Management

Crime Statistical Presentation Preparation

Good stress tolerance and the ability to work under pressure

Efficiently trained in firearm use

Excellent critical thinking skills

Good communication skills (oral and written)

EXPERIENCE

Detective Constable ST. Andrew North Division March 2018 – Present

Analyze crimes and crime patterns.

Upload and update the Registry management tool

Prepare and make presentations at crime conferences and seminars based on analysis deduced.

Rendered testimonies as witness in court.

Community Policing

Procured statements from complainants, witnesses, and accused for court proceedings.

Traffic management

Prepares and maintains logs, records and files in the Registry.

Provide information, directions and assistance to the public in a variety of situations; takes reports and assists the public with complaints or unusual situation.

Review all case files, generate and monitor tasks for speedy and successful completion of investigations, compile and submit case files to all courts, compile and submit weekly and monthly crime and staff reports, provide liaison services between investigators, witnesses and prosecutors, compilation of case files and maintenance of filing system (digital and hard copy),

Investigated major and minor crimes.

Detection of tampered stolen motor vehicles courses.

Uniform Police Officer St. Andrew North Division, Constant Spring Police Station May 2016– March 2018

Engaged in community policing in the form of foot and mobile patrol

Respond to domestic disputes and other community disturbance

Attended community and youth club meetings

Conducted investigations into minor offences such as assaults and wounding.

Provided testimony in various courts (Resident Magistrates and Supreme)

Traffic management enforcement

Quality Control Officer Passport Immigration and Citizenship Agency October 2009 – September 2015

Data Operations

Laminating

Customer service and application entries

Dispatcher MRD Inventory Management Limited November 2008

Dispatch goods to customer and stock account

Receptionist Building and Properties/HEART Trust June 2007 to March 2008

Document Preparation

Monitor and answer the telephone

Conduct inventory of mails going in and out

Customer service and application services

Receptionist Rockfort Vocational Training School September 2006

Monitor and answer the telephone

Customer service and application services

Typing documents

EDUCATION

2015-2016

National Police College of Jamaica

2000-2004

Holy Trinity High School

SUMMARY OF QUALIFICATIONS

CAMP – Crime Analyst Mentorship Program / Crime Statistics monitoring, Geographical Information Systems, Crime Mapping, Crimes Presentations, Identify Crime patterns length & Scope and Apprehension Activities. (Certificate Pending)

Certificate in Criminal Investigations Level 2

Computer Course (REDTRAC)

Certificate in Criminal Investigation Level 1

HEART TRUST NTA

Certificate in Data Operations Level 2

Certificate in Data Operations Level 1

Caribbean Examination Council CXC

Grade

Home Economics Management

2

English A

3

Mathematics

3

Social Studies

3

Account

3

VOLUNTEER EXPERIENCE

• Youth member at the Church of God Deliverance Centre

• Ministries and Assistant Secretary for the Lady’s Department.

REFERENCES

Paul Campbell

Detective Inspector

Divisional Detective Inspector

Constant Spring Police Station

1-3 Cassava Piece Road, Kingston 8.

Tel: 876-***-****

Dacy-Ann Graham

Deputy Superintendent of Police

Admin Officer

St. Andrew North Division

Constant Spring Police Station

1-3 Cassava Piece Road,

Kingston 8.

Tele: 876-***-****

Contact this candidate