Customer Care Business Analyst
Resume:
LOCAL GOV. OF ORIGIN: ETHIOPE EAST
STATE OF ORIGIN: DELTA
RELIGION: CHRISTAINITY
MARITAL STATUS: MARRIED
TELEPHONE NO: +234**********, +234**********
CONTACT ADDRESS: 32, UNITY STREET, OFF TOYIN
ROAD, IKEJA LAGOS
HOME ADDRESSS: 6 Agubiade Road Agege
WARRI, DELTA STATE
E-MAIL ADDRESS: adqm6o@r.postjobfree.com
OBJECTIVES
As a managerial personnel, my objective is to lead and direct my team member on how we can grow the day to day business and give value to the clientele, customers for the money he/she spend on service delivered, by making the organization a household in the business world in general.
PROFILE
A young energetic and smart looking graduate of political science Education from Delta state University Abraka, who hails from Ethiope East Local Government Area, Delta state.
My task is to assist the organization to acquired skills by improving company standards both in policy making and procedures manual by finding out short coming, their cause, effects and then making appropriate recommendations where necessary.
MY SKILLS
PUBLIC RELATION
CUSTOMER CARE
BUSINESS DEVELOPMENT
BUSINESS STRATEGIES
BUSINESS MANAGEMENT
DRUGS CONTROL
DURGS SUPPLY
HEALTH TALK PRESENTATION
FITNESS TO WORK
OFFSHORE AND ONSHOREMEDICAL
MEDICAL SEAFERAL MANAGEMENT
HOSPITAL BRANDING
MEDICAL BILLS/CLAIMS
HMO MANAGEMENT
CONFLICT MANGMENT
HOSPITAL PROCEDURAL
HOSPITAL HR POLICY
EMERGENCY & ABULANCE MANAGEMENT
DEBTS RECOVERY MANAGEMENT
HEALTH CARE AWARENESS CAMP
HEALTH & SAFETY MANGMENT
HEALTH CARE INSURANCE
MICROSOFT OFFICE AND MS WORD
EDUCATIONAL BACKGROUND
SCHOOL DATE CERTIFICATE OBTAINED
DELTA STATE UNIVERSITY, ABRAKA 2002-2006 B.SC (ED) POLITICAL SC. ED
DELTA STATE UNIVERSITY 1999-2002 DIPLOMA IN BUS EDU. (OND)
ACCORD GROUP OF SCHOOL,BENIN 2002 NECO CERTIFICATE
WEST AFRICAN EXAM COUNCIL 1999 G.C.E CERTIFICATE
NORTHLINK COLLEGE 2014 CERT.OF COMPLETION ON
HOSPITAL MANGT. &
ENTREPRENEUSHIP
LEARNING 4 LIVING BUSINESS 2013 CERT. OF COMPLETION
CENTRE FOR MANPOWER & MANGT. DEV. 2014 CERT. OF COMPLETION
NATIONAL YOUTH SERVICE 2007 CERT. OF EXEMPTION
WORK EXPERIENCE
BETHESDA HEALTHCARE INSURANCE.
31B Afolabi Aina St Royal Bed Estate
Off Allen Avenue Ikeja Lagos state
POSITION – Head Of Business Development - 2020 till Date
BRYANTS HOSPITAL LIMITED 2018 to 2020
Ikeja, Lagos
POSITION – (OPERATION/ BUSINESS DEV. MANAGER)
DUTIES:
To co-ordinate the hospital day to day business affair and to oversee all issues of clinical matter
To oversee all medical business and company retainer ship
To coordinate Drugs control and supply
To coordinate the Medical Seafarers for crew members who onboard ship.
To follow-up pre-medical Employment Examination for newly employed workers
To make Referrals to hospital abroad when the needs arise
To resolve any issues of client/patient/nurses/doctors conflict
To do public relation with retain ship companies from time to time
To prepare Health Care medical claims for (HMO) management
FAIR VIEW HOSPITAL 2015
Warri, Delta State
POSITION: ADMIN MANAGER
DUTIES
To co-ordinate job supply/control
To the medical business of the day
To organize health talk awareness campaign
To organize in house pep talk to nurses and doctors on customers satisfaction
To prepare medical claims for HMO and companies.
To oversee the administrative management of the hospital
To make sure hospital environment is hygiene for customer satisfaction
To make sure there is a check in policy making
To handle all accreditation matters in ministries and local government authority.
LILY HOSPITAL LIMITED 2011-2014
Warri, Delta State
POSITION: CUSTOMER CARE COORDINATOR
DUTIES
To oversee all customer grievance
To register new companies retainer ship
To prepare medical bill/claims
To manage HMO & NHIS compliant
To manage seafarers issues
To manage customer at the front desk
PEOPLE MEGA MICROFINANCE BANK
Warri, Delta State
POSITION: - (OPERATIONS MANAGER)
DUTIES
Oversee the affairs of all branches
Monitor loans given out and to recover due loan.
Reconciliation of debtors and creditors balance for monthly review
Making a report to the board of directors on monthly basis.
Commercial bank transaction weekly
SOLACE MICRO-FINANCE BANK
Warri, Delta state
POSITION: (BRANCH MANAGER)
DUTIES
To co-ordinate the branch and oversee all business transaction.
To ensure effective performance of all staff.
To ensure that all complaints made by customers / clients are tackled accordingly
To monitor marketers and ensure their effective performance on daily basis and make weekly report to the managing director at the co-operate head office.
LIST OF HOSPITAL IN WHICH I CONDUCTED HOSPITAL MANAGEMENT TRAINING PROGRAMS:
RITORY HOSPITAL LIMITED
APAPA, LAGOS STATE 2018
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
TRIUMPH MEDICAL CENTER
IKEJA, LAGOS STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
ADEFEMI HOSPITAL LIMITED
IKEJA, LAGOS STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
SKYHOME MEDICAL CENTER
JAKPA, DELTA STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
HARVARD SPECIALIST HOSPITAL
WARRI, DELTA STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
B.U MEDICAL CENTER
WARRI, DELTA STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
ESTATE SPECIALIST HOSPITAL
WARRI, DELTA STATE
POSITION: CONTRACT
DUTIES: TRAINING OF MEDICAL AND NON MEDICAL PERSONNEL
HOBBIES
Reading, listening to national news and travelling for adventure, playing of lawn tennis, political debate, group debate with friends, I love medical innovation, surfing the internet for information.
REFEREES
DR. ALEKWE LOUIS
Medical Director
Dept. of IVF
Lilly Hospital Limited
Warri, Delta State
SMITH OGBE
Chief Bursar
College of Education,
Agbor, Delta state
CHIEF JOE ORODE OMENE
President General UPU
PERSONAL DATA
ESEMENA
GLORY
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