Real Time Analyst, Reservations, Admin Assistant, Travel assistant

Karla C. Labordo

*** * ******** **. ****. Lourdes Sur, Angeles City Pampanga

Angeles City 2009

Mobile No. 099********/ 097********

Birth Date: October 1, 1990

Birth City: Angeles City

Email: ************@*****.***

COMPUTER SKILLS: MS Word, MS Excel, PowerPoint, ETT, OPSYS, E2K, C- Track, Verint, CMS, Emulator, HREC Salesforce, Aceyeus

LANGUAGES: Pampango, Tagalog, English

EDUCATION: Holy Angel University (2007-2012)

(BS in Tourism Major in Travel Management)

Brightwoods School (2000-2006)

SUMARRY: Knowledgeable in logistics operation, can speak English fluently. Knowledgeable Travel and Tourism professional who has sound understanding of attracting tourists to various destinations through good public relations and marketing skills; Former front desk receptionist with excellent communication skills and a pleasant personality who can multi-task efficiently and adjust as per changing environment. HIGHLIGHTS:

Great knowledge in tracking packages.

Experienced with all aspects of customer services. Excellent social and interpersonal skills.

Highly professional appearance and demeanor.

Knowledge of customs and visa requirements.

Great knowledge with regards to the Civil Aviation security measures. Work Experiences:

UPS International Inc. – Workforce Coordinator (August 7 2016- Present)

-Tracking and tracing of packages (Small packages and Air freight)

-Engaged with customers through calls and emails

-Coordinating internally with Managers and Supervisors

-Staffing and Absenteeism reports

-Coordinating with the attendance reports for WFH and WAS employees

-Monitoring attendance

Qatar Airways – PSA (May 2015-February 2016)

-Coordinated planned flights with the Senior Pilot

-Assisted passengers with regards to their booking and travel needs

-Coordinated with Civil Aviation Security

OASIS Hotel – Front Desk Assistant (September 2013- October 2014)

-Answered customer’s calls and guided them by solving their predicaments

-Sorted general complaints and issues of workers and customers.

-Set appointments for managers and client’s per request, with due consideration to their schedules.

-Coordinated with the staff at meetings and conferences to make arrangements for refreshments and meals.

Jasmin Travel – Visa Consultant/ Travel Agent (April 2012-2013)

-Assisted clients with choosing tourism packages.

-Helped identify guided tours and package deals to various international tourism destinations.

-Assisted individuals with obtaining needed visas and understanding basic customs requirements.

-Searched for and located the best deals for clients

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