Resolution Specialist Pharmacy Technician
Resume:
Christine Puckett
**** *** ******* ** *** *** Winter Springs, FL 32801
*******.********@*****.***
CANDIDATE:
Dedicated and reliable team player with expertise in human relations. Seeking leadership position in a patient centered pharmaceutical field. Up to date on all continued education, licences, and training through CVS. Complete knowledge of HIPAA regulations and insurance billing procedures. Technically proficient in SPARCS, SPRx, HBS, VERINT, AVAYA, EXCEL, WORD, AND MICRO OFFICE.
PROFESSIONAL EXPERIENCE
CVS SPECIALTY: Orlando, FL
2016-Present
Senior Resolution Specialist
● Main responsibilities are: Inbound calls from patients that are usually extremely upset in some way, in emergency need of their prescription, or wanting to speak to a supervisor or higher.
● Deescalate each call, navigate the conversation, using soft skills to find out the real issues going in the file, and fix it if possible- if not possible, create a tracker on the account and get it to someone that can resolve the issue.
Notate all actions.
Reship orders, create necessary forms (radar form, research form, seve form etc..)
Call to resolve if possible, RPh, insurance, doctor's office, couriers, ect.. Registered and Licenced CPhT
● Enter prescriptions in both SPARCS and SPRX.
● Exceed expectations for caring-have MDO call in and ask for me specifically.
● Coordinated with doctor’s offices for the process of Mirena from start to finish - Center of Excellence Team
● Start to finish-complete orders, including billing of Major Medical, with the ability to de-escalate all of my own calls.
● Collaborate with RPh, Cares, Customer Service, and colleges for a positive pt experience and maintain schematics to ensure the Bayer contract stipulations were met. CVS PHARMACY STORE #13814, Holland MI 2008-2016
Certified Pharmacy Lead Technician
● Responsible for ordering and returning medication.
● Control billing inventory.
● Maintain a numerical system for filing medication - with use of FIFO
● Establish relationships with customers and assist with patient care.
● Enter, label, count, and fill prescriptions.
TARGET STORE #1482, Holland MI 1997-2012
Sales Floor Associate/Receiving Specialist
● Assist in defusing escalated situations with customers as part of guest services.
● Manage receipt of incoming orders.
● Responsible for the cash office.
● Handled Shipping/Receiving Dock.
CERTIFICATIONS
● PTCB -Preferred certification
● Pharmacy Technician license in state of Florida
EDUCATION
MUSKEGON COMMUNITY COLLEGE, Muskegon, MI
● Associate of Science: Psychology
Contact this candidate