Sterile Processing Brooklyn Hospital
Resume:
Phyllis Johnson BSBA, BSHCM, CRCST, CHL
**************@*****.***
901-***-**** Cell
Education:
Colorado Tech University
BS BA HCM- Healthcare Management
November 2018
CRCST, CHL
Certified Sterile Processing Technician Healthcare Sterile Processing Association
(Formerly known as IAHCSMM) Since 2010 CHL
Certified Healthcare Leader with International Association of Healthcare Central Service Material Management (IAHCSMM) Since 2019
V.A Certified Level One and Two Training with the Veteran Administration Hospital 1991/2010
Certified Sterile Processing Technician with Central Board of Sterile Processing Department 1996
Regional Medical Center Memphis, Tennessee 2001-2004
NICHSPDP Central Sterile Processing and Distribution Certification Class: License and Certification 2001
Tennessee Technology Center Memphis, Tennessee 2003-2005
Medical Billing and Coding
Building Construction
Experience:
Methodist University Hospital
SPD Manager
1/25/2021-Present
Oversees daily department quality control and improvement programs, including error detection, daily activity, and improvement planning and implementation.
Develops protocols for introduction of new supply, instrument, and equipment items, for ready supply and delivery functions.
Participates in quality improvement activities to evaluate services to determine objectives and methods of instruction.
Exercises independent judgment and control in all technical matters within the scope of operational activity.
Interpret policies, procedures and guides. These guidelines are not always fully applicable to specific conditions or specific enough to apply to many situations. Therefore, I am often expected to interpret and adapt procedure policy to the circumstances presented.
Identifies equipment and procedures
Oversee departmental operations and productivity.
Evaluate, maintain, and improve quality control systems while developing a cohesive team, mentor SPD Leadership, and ensure technical competency across all position levels.
Coordination of all central service staffing including par level management, order placement, product requisition fulfillment, and inventory management for both medical and non-medical inventory. & requiring staff training and development and provide training programs accordingly.
Coordinate effective and efficient transition of services at newly contracted facilities.
Establishes timelines for project aspects, monitoring the progress of each, and maintaining effective progress.
Provide status reports to customers, management team, and internal staff.
Ensures project timeline is scheduled and confirmed, including accommodations and travel reservations for team members.
Coordinates completion of site-specific training for all on-site associates.
Meets with OR Director or other hospital personnel to confirm/establish expectations for associate training on hospital specific policy/guidelines.
Obtains all items necessary for new associates: locker space assignments, proper name badges and unit access, parking permits (if applicable), hospital policies and procedures, and hospital orientation dates.
Completes equipment in-services for staff to ensure demonstrated competency.
Participates in the initial interview processes of associates for newly contracted site
Completes initial verification with the hospital to ensure timely and accuracy
Responsible for issue recognition, identification and implement appropriate resources necessary to resolve issues, status reporting, and overall management of issues throughout resolution.
Actively participates in the implementation of internal processes and procedures to support Methodist in solution/service deployment.
Set and manage customer expectations; works towards operational excellence and continual quality improvement to drive an optimal customer experience.
Manages a working relationship with management team and site staff in collaborating on the resolution of issues, department goals and objectives.
Addresses any hospital staff or physician issues with the SPD Manager (as it relates to employees, service or instrumentation). Ensures follow-up to completion on these issues to the satisfaction of hospital
Ensures a transparent transition to business partnership team including keeping key stakeholders informed and developing a defined plan to manage expectations
Provides operational exit summary to summarize status of completion related to hospital setup process and implementation of services
Works with leadership to coordinate special projects for staff education, record keeping, data collection and quality audits/trending at designated sites.
Performs other duties and works on special projects.
. Create action plans, Standard Operating Procedures, Competencies, Standards of Work,
Create Audit Process, Competency Program in Censitrac
Created and implemented Mock Surveyors
Specialty Care
Brooklyn Hospital Center
SPD Project Manager
10/5/2020-01/15/2021
Responsible for overseeing the successful completion of projects.
Setting up new Sterile Processing areas.
Redesigning Sterile Processing areas
Validating Sterilizers, Washer Decontaminators, and Ultrasonic Washers through Tests such as Biological testing water tests, Leak tests, and PCD test. Ensure all instrumentation trays are ordered and set up and complete.
Ensure all containers, labels and supplies are readily and available.
Work with varies departments implementing ANSI/AAMI guidelines are met.
Ensuring that all documentation is accurate and complete for inspection.
Setting up Tracking Systems and implementing processes for sterile processing area.
Create action plans, Standard Operating Procedures, Competencies, and Standards of Work.
Create Audit Processes. Created and implemented Mock Surveys. Staff Training and Development. Creating Policies, SOPs and/or Competencies.
Established a training program for new and current staff. (SPD 360)
Train new Educators and leads on reprocessing and processes.
Created Monthly KPI and data Spreadsheets.
Implemented new depart construction.
Worked closely with Infection Control to implement changes in processes and improvements.
Created QA Reports from Censitrac.
Created annual evaluations forms
Specialty Care
Interim SPD Manager
03/01/2020-10/5/2020
Coordinate effective and efficient transition of services at newly contracted facilities.
Establishes timelines for project aspects, monitoring the progress of each, and maintaining effective progress.
Provide status reports to customers, management team, and internal staff.
Ensures project timeline is scheduled and confirmed, including accommodations and travel reservations for team members.
Coordinates completion of site-specific training for all on-site associates.
Meets with OR Director or other hospital personnel to confirm/establish expectations for Specialty Care associate training on hospital specific policy/guidelines.
Obtains all items necessary for new associates: locker space assignments, proper name badges and unit access, parking permits (if applicable), hospital policies and procedures, and hospital orientation dates.
Completes equipment in-services for staff to ensure demonstrated competency.
Participates in the initial interview processes of associates for newly contracted site
Completes initial verification with the hospital to ensure timely and accurate delivery of Specialty Care invoices.
Responsible for issue recognition, identification and implement appropriate resources necessary to resolve issues, status reporting, and overall management of issues throughout resolution.
Actively participates in the implementation of internal processes and procedures to support Specialty Care in solution/service deployment.
Set and manage customer expectations; works towards operational excellence and continual quality improvement to drive an optimal customer experience.
Manages a working relationship with management team and site staff in collaborating on the resolution of issues, department goals and objectives.
Addresses any hospital staff or physician issues with the SPD Manager (as it relates to employees, service or instrumentation). Ensures follow-up to completion on these issues to the satisfaction of hospital and Specialty Care management.
Ensures a transparent transition to business partnership team including keeping key stakeholders informed and developing a defined plan to manage expectations
Provides operational exit summary to summarize status of completion related to hospital setup process and implementation of services. ii. Ensure successful handoff of final responsibilities to SPD Manager.
Works with SPD Manager to coordinate special projects for staff education, record keeping, data collection and quality audits/trending at designated sites.
Performs other duties and works on special projects.
. Create action plans, Standard Operating Procedures, Competencies, Standards of Work,
Create Audit Process, Competency Program in SPM
Created and implemented Mock Surveys.
Emerald Healthcare Services/Torrance Memorial Hospital
Interim Educator
11/2018-11/09/2019
. Training and Teaching new, permanent and contract staff on the IAHCSMM CRCST Program OJT and Classroom.
Redeveloped Policies, Procedures and Competencies according to AAMI Guidelines
Assess the KSA (Knowledge Skills and Ability) Registry and Contract staff.
Assist in redeveloping staff algorithms
Assist leadership with day to day operations
Steris IMS
Senior SPD Educator
2/2018-11/2018
Train Sterile Processing Supervisors, Managers, Leads, and or Technicians in their roles and/or administrative duties and according to their job descriptions. At all four Facilities: Training: Endoscopy: Rigid and Flexible, Laparoscopic, Neuro, Orthopedic, GYN, ENT, Transplant, Plastics, Dental, Sterilization, Decontamination, Assembly, Case Carts, Equipment, Logistics SPM Training, Policies, Procedures and AAMI Guidelines and/or Standards.
Documents improvement findings and updates; submits reports to the Director.
Creates, records, and maintains accurate in-service records with complete accuracy as required by the customer and regulatory agencies.
Ensures that records, attendance logs, and other educational documentation are accurate and completed in a timely manner.
Engages in process and quality improvement activities.
Ensures that processes and services are continuously monitored for: quality, cost effectiveness, and efficiency.
Ensures that services are provided in accordance with state and Federal regulations, organizational policy, and accreditation compliance requirements.
Makes and implements recommendations to improve operational quality efficiency and implement new services for areas of responsibility.
Provides information to management on the implication of policies and procedures being formulated and recommends specific action.
Contributes an educational perspective as an influential member of the department.
Adherence of quality control on all sterilizers (i.e. biological, chemical, and mechanical monitoring) according to the standards set by: FDA, JACHO, EPA, AORN, and AAMI.
Establishes and maintains effective working relationships within the facility.
Performs other duties as management may direct.
Knowledge of and staying in compliance with applicable infection control policies and procedures.
Create algorithms, KPIs, Departmental Strategic planning.
Utilizing the behavioral interview process, selects staff with qualifications that are appropriate to the needs of the unit.
Teaching IAHCSMM CRCST Classes.
Creating Policies, Competencies, and procedures according to the IFU, manufacture, state and local guidelines.
Meets with associates on a regular basis to problem solve and communicate pertinent information.
Maintains an environment conducive to optimum safety for department, visitors, and staff.
Serves as an expert resource by effectively leading team utilizing team building and communication skills.
Conducts timely and periodic performance appraisals based on pre-established standards.
Demonstrates knowledge of disciplinary process.
Securely maintains confidential information, personnel files, supporting documents and all other personnel matters.
Conducts disciplinary conferences for individuals not following hospital policy/procedure or whose actions necessitate corrective action.
Documents individual counseling and disciplinary actions with employee always.
Ensures compliance with all standards of practice within department in compliance with regulatory agencies for reprocessing and sterilization of reusable medical devices, procurement and assemblage of supplies, carts and instruments.
Provision of leadership by demonstrating critical thinking, conflict management and problem-solving skills.
Advantage Support Service
Jackson, MS
SPD Supervisor/ Educator
October- January 2018
Designs and implements a system to detect and develop staff training needs for the Sterile Processing Department Operating Room and Surgery Center and all Clinical areas.
Assures that facility staff receive training specified in State or regulatory requirements.
Works cooperatively with staff and managers to determine educational needs of the employees.
Assists in developing yearly goals and objectives for the education program of Sterile Processing.
Maintains session outlines and attendance logs for in-service training sessions.
Establishes a system for staff to evaluate each in-service session and analyze the evaluation results on a regular basis.
Develops policies and procedures for appropriate performance of Case Cart supply function, including instrument tray and case cart content quality.
Participates in quality improvement activities to evaluate services to determine objectives and methods of instruction.
Develops protocols for introduction of new supply, instrument, and equipment items, for ready supply and delivery functions.
Oversees daily department quality control and improvement programs, including error detection, daily activity, and improvement planning, implementation and SPD construction.
Coordinates use of department automated systems, including the Instrument Tracking, Equipment Tracking, and other automated systems as assigned.
Identifies equipment and procedures requiring staff training and development and provide training programs accordingly.
Conduct training and develop sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques.
Acts as a resource for staff concerning continuing education opportunities.
Responsible for or assist in the planning, procurement and the execution of a several projects on this account.
First String Healthcare
San Francisco California
Interim SPD Manager
August 2017-October 2017
Oversees daily department quality control and improvement programs, including error detection, daily activity, and improvement planning and implementation.
Develops protocols for introduction of new supply, instrument, and equipment items, for ready supply and delivery functions.
Participates in quality improvement activities to evaluate services to determine objectives and methods of instruction.
Exercises independent judgment and control in all technical matters within the scope of operational activity.
Interpret policies, procedures and guides. These guidelines are not always fully applicable to specific conditions or specific enough to apply to many situations. Therefore, I am often expected to interpret and adapt procedure policy to the circumstances presented.
Identifies equipment and procedures
Oversee departmental operations and productivity.
Evaluate, maintain, and improve quality control systems while developing a cohesive team, mentor supervisory staff, and ensure technical competency across all position levels.
Coordination of all central service staffing including par level management, order placement, product requisition fulfillment, and inventory management for both medical and non-medical inventory. & requiring staff training and development and provide training programs accordingly.
Specialty Care
Memphis, Tennessee 38104
SPD Supervisor/Educator
October-August 2017
I work under the general supervision of the management in Sterile Processing Service SPS.
Guidance is received in the form of broad policy statements and direction by planned objectives relative to the overall sterilization support activity. I have a wide latitude and responsibility for exercising independent judgment in aligning administrative controls, planning, training and directing all functional activities with Service plans, goals and policies
Exercises independent judgment and control in all technical matters within the scope of operational activity.
Interpret policies, procedures and guides. These guidelines are not always fully applicable to specific conditions or specific enough to apply to many situations. Therefore, I am often expected to interpret and adapt procedure policy to the circumstances presented.
Interpret policies and conform to local levels. In addition, the incumbent must develop and issue local guidance (e.g., medical center policy on standardization, product recall, item standardization for equipment and supplies, safety policies on medical equipment, and supplies).
Designs and implements a system to detect and develop staff training needs for the Sterile Processing Department Operating Room and all Clinical areas.
Assures that facility staff receive training specified in State or regulatory requirements.
Works cooperatively with staff and managers to determine educational needs of the employees.
Assists in developing yearly goals and objectives for the education program of Sterile Processing.
Maintains session outlines and attendance logs for in-service training sessions.
Establishes a system for staff to evaluate each in-service session and analyze the evaluation results on a regular basis.
Develops policies and procedures for appropriate performance of Case Cart supply function, including instrument tray and case cart content quality.
Participates in quality improvement activities to evaluate services to determine objectives and methods of instruction.
Develops protocols for introduction of new supply, instrument, and equipment items, for ready supply and delivery functions.
Oversees daily department quality control and improvement programs, including error detection, daily activity, and improvement planning and implementation.
Coordinates use of department automated systems, including the Instrument Tracking, Equipment Tracking, and other automated systems as assigned.
Identifies equipment and procedures requiring staff training and development and provide training programs accordingly.
Conduct training and develop sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques
Advantage Support Service
Scottsbluff, Nebraska
SPD/Clinical Educator
March-2016-August 2016
Designs and implements a system to detect and develop staff training needs for the Sterile Processing Department Operating Room and Surgery Center and all Clinical areas.
Responsible for the planning, procurement and the execution of a several projects on this account.
Assures that facility staff receive training specified in State or regulatory requirements. Works cooperatively with staff and managers to determine educational needs of the employees.
Assists in developing yearly goals and objectives for the education program of Sterile Processing.
Maintains session outlines and attendance logs for in-service training sessions.
Establishes a system for staff to evaluate each in-service session and analyze the evaluation results on a regular basis.
Develops policies and procedures for appropriate performance of Case Cart supply function, including instrument tray and case cart content quality.
Participates in quality improvement activities to evaluate services to determine objectives and methods of instruction.
Develops protocols for introduction of new supply, instrument, and equipment items, for ready supply and delivery functions.
Oversees daily department quality control and improvement programs, including error detection, daily activity, and improvement planning and implementation.
Coordinates use of department automated systems, including the Instrument Tracking, Equipment Tracking, and other automated systems as assigned.
Identifies equipment and procedures requiring staff training and development and provide training programs accordingly.
Conduct training and develop sessions, perform the role of facilitator, and effectively utilize group dynamic skills and techniques.
Acts as a resource for staff concerning continuing education opportunities.
Aureus Staffing
Huntington West Virginia
CRCST-Contract
October 2015-January 2016
Position: Certified Sterile Processing Technician
Clean instrumentation on the decontamination area.
Ran the Davinci washers and Ultrasonic washers
Assemble instrument trays according to the count sheets.
Processed endoscope: flexible and rigid.
Ran biological: Steam and Sterrad
Train staff on instrumentation and assembly
Pull case for surgery
V.A. Medical Center
1030 Jefferson Avenue
Memphis, Tennessee 38104
Sterile Processing Services (SPS) Manager
April 2010-October 2015
Serves as the Departmental Shift Supervisor for the Sterile Processing Service (SPS) Section of patient care medical/surgical supply inventory, instruments and equipment are received, processed, packaged, and distributed.
Trains in the following areas: Decontamination, Sterile Preparation, Equipment and Distribution. The decontamination unit is solely responsible for the collection and receipt of used soiled supplies, instruments or equipment
Responsible for quality management, reprocessing activities, to include those which occur outside of the SPS work area pertaining to training, competency assessment, and development of standard operating procedures based on manufacturing guidelines (instructions for use) as it relates to the administrative management of the healthcare management of reusable medical equipment for patient care in the health care delivery system.
Responsible for ensuring the availability of many separately recurring medical supplies and equipment items. Responsible for establishing and maintaining an accurate medical equipment tracking system, which details specific preventive maintenance performed and equipment availability for patient care use.
Accountable for ensuring the critical and semi-critical items are delivered to customers (operating room, dental clinic, podiatry clinic, women’s clinic, etc.) free of bio burden by reprocessing and sterilizing in accordance with the Association for Advancement of Medical Instrumentation (AAMI), Association of Preoperative Registered Nurses (AORN), and International Association of Healthcare Central Service Material Management (IAHCSMM).
First line supervisor which encompasses scheduling, leave administration, training, ensuring competency and performance for a staff of 43 employees; recruit, interview and select for staff vacancies as they occur
Serves as the acting Chief of SPS in the absence of the Chief and /or Assistant Chief.
Works closely with operating staff to ensure instrumentation needed for instrument trays is ordered timely and accurately.
Assists the Chief of SPS in managing the SPS equipment Inventory listing for all patient care equipment and other equipment assigned to SPS such as sterilizers, washer/decontaminators and ultrasonic machines.
Trains staff in the use Sterilization, Advantage Plus Medivator log control, sterilization controls and monitoring, GI Lab, Sterile Processing Services (SPS) inspections and assessments and sterilization monitoring.
Performs functions of project management to include analyzing problems and presenting them in written and oral recommendations taking into full consideration the wide range of factors and requirements affecting the management of the healthcare delivery system has helped to develop the “Ray Pod” for the VA Memphis.
Exercises direct supervisory responsibilities for planning, directing and coordinating the complexities of a total supply activity. Makes decisions based on problems presented by subordinates, works with heads of other department/services, charge nurses, and other clinical managers to resolve mutual problems or areas of concern.
Evaluates performance of subordinates, makes recommendations for selection approval of nonsupervisory positions, handles serious employee complaints or disciplinary problems, and conducts an orientation and in-service training program.
Plans, develops, directs and maintain a Quality Control Program ensuring product quality assurance through random sampling, biological testing, product assessment, and related means.
At times, I solicit assistance from, or respond to, inquiries from outside regulatory agencies such as Food and Drug Administration (FDA), Association for the Advancement of Medical Instrumentation (AAMI), Joint Commission for the Accreditation of Healthcare Organizations (JCAHO), Association of Operating Room Nurses (AORN), and Center for Disease Control (CDC), and the Environmental Protection Agency (EPA).
Supervisory Controls
I work under the general supervision of the Chief, Sterile Processing Service SPS. Guidance is received in the form of broad policy statements and direction by planned objectives relative to the overall supply support activity. I have a wide latitude and responsibility for exercising independent judgment in aligning administrative controls, planning, training and directing all functional activities with Service plans, goals and policies. Exercises independent judgment and control in all technical matters within the scope of operational activity.
Interpret VA and JCAHO policies, procedures and guides. These guidelines are not always fully applicable to specific conditions or specific enough to apply to many situations. Therefore, I am often expected to interpret and adapt procedure policy to the circumstances presented.
I interpret VA and JCAHO policies and conform to local levels. In addition, the incumbent must develop and issue local guidance (e.g., medical center policy on standardization, product recall, item standardization for equipment and supplies, safety policies on medical equipment, and supplies).
Perform abroad range of related supply functions to include supervisory duties, inventory management, budget, and SPS principles and/or procedures. Assess each situation and analyze the information to determine the applicability of established procedures and the need to deviate from normal methods and techniques. Develops plans for the evening shift relating to all phases of the sterile processing functions and inventory management that are necessary. This includes knowledge of the normal acquisition channels, required lead times, availability of items, and the proper storage of medical items.
The work involves ensuring the availability of many medical supplies and equipment to medical center clinical services.
I am responsible for investigating and analyzing a variety of unusual problems or questions unable to be resolved at lower levels within the SPS section. Factor 6: Personal Contacts
I have personal contact with employees in SPS, Nursing, Logistics, medical center staff, patients and vendors. Contacts with organizations outside of the VA Medical Center include the Center for Disease Control, JCAHO, private hospitals and other VA facilities to plan, direct and organize the work of the evening shift for the SPS Section.
Surgidat: Memphis Veteran Administration Hospital. 1030 Jefferson Avenue
Memphis, Tennessee 38104
Lead Laser Barcode Technician
09/2009-04/10/2010
Affix barcodes on medical instrument using a laser machine.
Train employees on bar coding, scanning and instruments and count sheet building into surgidat tracking system in the surgidat database.
Travelmax Medical Professional Staffing Service
Olympia, Washington
10/2009-10/2009
Lead Certified Sterile Processor-Trainer
Supervised a team of ten during a strike.
Assigned staff in areas accordingly.
Sterilized instruments in the preparation area.
Pulled cases for surgery and trained facility employees on instrumentation and SPM systems.
Saint Francis Hospital 5959 Park Ave. Memphis, Tenn. 38119
2/2007-09/09/09
Certified Sterile Processing Technician
Sterilized instruments for surgery.
Stocked shelves with sterile instruments.
Assemble instruments according to a count sheet provided.
Ran biological and A-Tests on autoclaves and Sterrad machine daily.
Operated the following machines daily: auto-claves, washer-sterilizers, Sterrad, STERIS and ultrasonic washers, washed soiled instrument and scopes in the decontamination area and any other assigned duties.
On Assignment Allied Travel Alexandria, VA
8/2006-12/2006
Certified SPD Technician
Sterilize Instrument for surgery.
Reprocess soiled instrument and equipment in the decontamination area.
RS Staffing
6/2005-4/2006
Item Manager Assistant/SPD Technician
Prepare Inventory reports.
Scan medical supply, generate pick tickets.
Assist in the engineering department with inventory.
Assist with reconciliations, order supplies for new and specialty units.
Fill in as needed.
SPD Technician
Sterilize instruments for surgery.
Pull cases for surgery.
Assemble trays for surgery, operating rooms and clinics.
Reprocess soiled instruments, equipment and scopes in the decontamination area.
Train employees on instrumentation and any other duties assigned.
Cardinal Health Memphis, Tennessee
11/2004-6/2005
Inventory Material Technician
Inventory
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