Mount Olive Customer Service

DAVID A. BLACKMON

Holly Springs, NC ***** 919-***-**** *************@*****.*** www.linkedin.com/in/david-blackmon

DISTRICT BUSINESS MANAGER & SALES DIRECTOR with 20+ years of experience generating incredible profits and delivering exceptional customer experiences in the healthcare industry, with expertise in software and medical device offerings. Award-winning sales builder, leader, and coach who role-models integrity, fairness, and persistence in business and selling strategy. Extensive network of IDNs, hospitals, and clinical healthcare providers in the Mid-Atlantic region.

Career Highlights

Won Regional Manager of the Year (2015) and Divisional Manager of the Year (2005).

Took over an underperforming and newly expanded territory (Mid-Eastern, incorporated into the Mid-Atlantic region). Achieved strong growth on a tight deadline. Grew a section’s revenue from 71% (Feb. 2021) to 115% (Sept. 2021).

Secured contract with Duke Health ($1.3M annual revenue) in 2005, creating a new level of customer service. Retained this major client when a competitor reduced their prices, undercutting Sizewise by ~$400K. Received praise: “Sizewise is part of Duke culture.”

Negotiated contracts with five IDN partners, including Capstone Health Alliance (100+ hospitals for $5M annual revenue) and Atrium Health (42 hospitals for $3M).

Developed an easy-to-use system to track equipment in hospitals, which reduced purchasing errors, boosted efficiency, and improved forecasting accuracy. Replaced a manual, paper-based process with a shared spreadsheet.

Executive Strengths

New Business Development and Customer Acquisition

Negotiating and Closing Multimillion-Dollar Contracts

Earning Customer Loyalty, Renewals, and Retention

Recruiting and Developing Teams of Top Sales Talent

Major Account Management

New Product Launch and Market Development

CRM Software: Salesforce

Professional Experience

SIZEWISE, Lenexa, KS

Regional Manager, 01/2008 to Present

Divisional Manager, 01/2005 to 12/2007

District Sales Representative, 01/2003 to 12/2004

Promoted twice to more influential sales management roles with greater sales quota and larger teams. Sizewise is a global manufacturer of medical equipment, mobility aids, and sleep systems, supporting bariatric, geriatric, pediatric, and standard patient populations.

•In most recent promotion, transitioned from $3.5M territory to $8M territory

•Since taking on the territory, increased niche product growth from 6% to 20%

•Manage a 25-person organization: five direct reports (district sales reps, executive sales rep, regional operations manager) and 20 indirect reports (medical techs, delivery personnel, warehouse staff, customer-facing personnel)

•Represent the company by negotiating partnership contracts with integrated delivery networks (IDNs) that generate $8M annual revenue on average

•Prepare and manage within an annual budget, with consistent record of finishing the fiscal year within 95% to 105% of forecasted spend

•Mobilize cross-functional efforts across R&D, manufacturing, billing, and accounts payable to provide the best-possible client experiences

Key Achievements

•Coach all reports using the perpetual development model of real-time coaching; enabled all five direct reports to win or be nominated for sales awards, including Regional Operations Manager of the Year and Sales Rep of the Year

•Nominated for and accepted into the Evolving Leaders program in 2019

•Partnered with the Veterans Administration (VA) to implement a process for distributing equipment to veterans’ homes more efficiently, which increased level of service, enhanced competitive position, and boosted order generation

•Designed a new process for capital equipment installation, garnering praise in customer feedback: “the most seamless install I’ve seen in my 32 years”

•Launched a hospital consignment program to repurpose equipment so it was available more readily in emergency situations

BANKERS LIFE INSURANCE, Raleigh, NC

Insurance Agent, 10/2001 to 01/2003

Obtained life and health insurance license (expired) and sold as an independent agent.

MDEVERYWHERE, Durham, NC

Technical Installation Liaison, 01/2000 to 10/2001

Joined the early-stage start-up company to optimize the software implementation process. MDeverywhere offered cloud-based revenue cycle management (RCM), electronic medical record (EMR), and practice management solutions for physicians.

•Reduced staff required to install and train clients on new software systems by 75%, from eight to two people per implementation team

•Interpreted and utilized ICD-9 codes and HICF 1500 forms in programming

ALLSCRIPTS (formerly Medic Computer Systems), Raleigh, NC

Progressive Customer Service Positions, 06/1995 to 12/1999

Advanced from entry-level customer service agent to manager, supporting the electronic medical record (EMR) product line. Supervised a team of 25 level-one technicians.

Education

Bachelor of Science (BS) in Business, University of Mount Olive, Mount Olive, NC

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