Customer Care Specialist

Whitney Bergdoll

***** * ********* ***. *******, Arizona 85396 602-***-**** ****************@*****.***

Professional Profile:

Sales and Customer Care Specialist professional, demonstrating

comprehensive experience in new business development, sales, account management, customer care and retention.

●Enhance The Customer Experience By Being A Blended Representative That Handles Appointments, Sales, And Customer Care

●Following Prescribed Scripting

●Using a Call Flow Technique

●Following Quality Assurance Guidelines And Scorecards

●Identify and Understand Customer And Business Needs By Asking Fact Finding Questions

●Building Value By Personalizing Features And Benefits

●Trial Closing In Order to Solidify The Sale Or Induce An Objection

●Overcoming Objections By Following a Process

●Increasing Appointments And Sales

●Being Responsible For Meeting And Exceeding Contact Center Benchmarks And Sales Metrics.

●Customer Support Email

●Reducing Escalation Rates

●Reducing Case Resolution Times

●Reducing Complaint rates

●Improving Business Performance

●Maintain/Update Time and Attendance Information

●Report Complaints

●Collaborates Across The Company

●Identify and Develop New Business Opportunities

●Fill In Service and Sales Gaps As Needed

Review Problems / Provide Guidance For Resolution

Professional Experience

Trendy Paws And Claws, Modesto, CA 2012-2018

Sales And Customer Care Consultant

●Opening and framing the store to commence the beginning of the business day

●Setting informed appointments using a consultative approach

●Answering customers' questions, guiding them through difficult issues, diffusing angry customers, or handling issues that cannot be solved by the customer. Both in person as well as by phone.

●Improving processes, ensuring resources are properly allocated, and maximizing efficiency in order to generate maximum revenue while ensuring customer satisfaction.

●Upsell and cross sell product

Mccormicks Janitorial Modesto, CA 2009-2012

Consultant

●Identify and Develop New Business Opportunities in a business to business environment

●Accurately matching our services to the client’s wants and needs, by using a consultative approach

Thomas Downey High School Modesto CA 2007

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