Customer Service Windsor Locks

Lizbel Rodriguez

● 860-***-**** ● ***************@*****.*** ●

Skills:

Profound knowledge of documenting information and filing records both manually and electronically

Quick learner with an ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies

Energetic and self-motivated team player/builder. At ease in high stress environments requiring superior ability to effectively handle varying levels of responsibility

Highly skilled at performing customer service duties both on the telephone and in person

Bilingual – Spanish and English

Professional Experience:

Arrow Electronics; Windsor, CT 2017 - 2018

Production Technician

Performed set up and testing of computer equipment and components with software programs, including those required to troubleshoot, test, and erase computer hardware

Performed minor troubleshooting on units missing hardware, established test equipment and procedures

Analyzed symptoms displayed by unit to determine pass or fail status of computer hardware

Performed minor mechanical or electronic adjustment to equipment being tested

Disassembled, removed and replaced computer components, which may include computer memory, hard drives or AC adapters

International Shoppes at Bradley Airport; Windsor Locks, CT 2016 - 2017

Supervisor

Reconciled registers, counted cash, and prepared daily deposits for bank

Worked independently to organize and lead the sales team to maximum efficiency and profitability

Engaged with sales team and field management in staffing, training, performance management, and skills development

Communicated with vendors, buyers, executives, and representatives from luxury companies

Ensured that all International Shoppes policies, procedures, and guidelines are adhered to by all staff

Responded to customer concerns and addressed any issues they had

Handled all problems and concerns of the staff. Helped resolves issues between staff members

Cosi; Avon, CT 2015 - 2016

Assistant Manager

Ensured the restaurant was running efficiently by monitoring staff and addressing customer concerns

Interviewed, hired, and trained new employees

Took inventory and order supplies as needed

Made bank transactions

Completed weekly payroll for staff

Controlled costs by reviewing portion control, minimizing waste, and ensuring quality and quantity of preparations

Ander Grocery; Hartford, CT 2013 - 2015

Manager

Monitored the sales floor regularly

Talked to staff and customers to identify and resolve urgent issues

Deal with employment issues such as interviewing/hiring potential employees and conducting appraisals and performance reviews

Dealt with chain sales

Responded to customer comments and complaints

Updated superiors on business performance, new initiatives, and other issues

Maintain awareness of market trends in the retail industry

Recognize forthcoming customer initiatives and kept up with local competitors

Friendly’s Restaurant; Waterbury, CT 2013 - 2013

Manager

Ran recruitment, including orientation and training, to ensure that staffing needs were met

Assigned job duties for staff and assembled their schedules

Controlled costs by reviewing portion control, minimizing waste, and ensuring quality and quantity of preparations

Met restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions

Multi Services; Hartford, CT 2011 - 2012

Public Notary Clerk

Provided essential administrative and clerical tasks like preparing client records and filing legal documents

Handled responsibilities of receiving incoming mail and distributing incoming faxes

Provided support to administrative and field staff

Process all incoming and outgoing mail, maintained all files, and received office supply shipments

CEC Entertainment Bronx; Bronx, NY 2005 - 2011

Manager

Provided superb customer service by effectively recruiting, training, developing, and communicating company and guest expectations with staff

Made daily decisions regarding time management, staff scheduling and support, upholding company standards, and product quality/cleanliness

Exercised judgement in cost control procedures, financial accounting, inventory levels, and labor management

Education:

Mercy College; Dobbs Ferry, NY

Associate’s Degree in Sociology

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