Staff Coordinator, Pubic Records Analyst, Medica Staff coordinator

Beverly A. Dorfler *********@***.*** 253-***-****

Office Support Functions

Knowledge in Microsoft Office Suite

Excellent Communication Skills

Exemplary Customer Relations

Proactive Support Staff

Public Records Trained

Confidentiality/HIPAA

Relationship Building/Collaboration

Proactive Planner

Software Management

Excellent Business Writing

Proficient in Record Maintenance

State of Washington – Economic Services Division 2020-Current Public Records Analyst; 2020 - Current

• Prepare all Public Records request under RCW 42.56

• Prepare quality records report for executive leadership.

• Transform complex data records to prepare reports

• Support office staff while analyzing /interpret data for a variety of databases Multicare Health Systems 2015-2020 (5 years)

Staff Coordinator; 2015 -2020

• Support new staff with paperwork and process and procedures

• Communicate and prepare with onboarding staff.

• Audited department work and reports before distribution to Leadership

• Advised management on any compliance issues as needed

• Served as a liaison between senior management and staff Group Health/Kaiser Permanente 2001-2015 (14 years) Credentialing Support Specialist; 2009-2015

• Support credentialing office with all secretarial aspects

• Receive, Prepare, Maintain incoming credentialing documents.

• Provide high-level support to over 500 staff annually

• Train new incoming staff on policies, procedures, and workflow management

• Served as a liaison between senior management and staff Care Management Analytical Assistant; 2009-2001

• Provided Analytical support to Executive Care Management Leadership

• Created productivity and quality assurance reports.

• Identified trends by tracking readmissions and unusual occurrences

• Focused analytical support and attention to detail

• Served as a liaison between team and leadership staff EDUCATION & SKILLS

Green River Community College, (Business, Writing, & Public Speaking), Auburn, WA- 2001 2006 High Level Office Support Management, Customer Service, ICD Coding, Excel Certification, Lean Concepts. PeopleSoft Skype, VISIO, SharePoint, PowerPoint

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