Beverage Director Customer Service

Gerald Johnson

**** ********** ** #**, ************, FL 32277

Cell: 904-***-**** Email: *************@*****.***

OBJECTIVE:

I’m a loyal and dedicated individual who has an ambition to succeed in any given environment. I embrace the opportunity to learn, and I am always up to a challenge. I am seeking a position where I can develop and excel while giving my absolute all to an employer and the job.

COMPUTER SKILLS:

Microsoft Word and Excel

EDUCATION:

Southwestern College, San Diego California; 1996-1998

EXPERIENCE:

Staples – Jacksonville, Florida

General Manager, June 2018 – Present

As the general manager it is my responsibility to ensure the daily operations of the store are executed in a timely and efficient manner. I help to build long lasting customer relationships in addition to maintaining the overall satisfaction of each customer who walks into our building. In addition, I am responsible for the overall financial acumen for the store and ensuring our financial gain outweighs any loss.

Aloft Hotels – Jacksonville, Florida

Food and Beverage Director, June 2015 – May 2018

As the Food and Beverage Director I was responsible for: assuring attentive, friendly, courteous, and efficient service in all F&B Outlets (Café, Room Service, Lounge, and Banquets) while maintaining adherence to budgeted payroll and overhead cost. I am also responsible for continually working towards improving Café, Room Service, Lounge, and Banquet sales revenues to exceed budget.

Office Depot – Jacksonville, Florida

Store Manager, May 2010 – June 2015

A role model for superior customer service and responsible for creating a customer-focused culture in store. Understand and utilize the proven Office Depot sales principle and ensures associates engage with each guest and provide an exceptional in-store experience through regular monitoring, coaching, and directing both associates and management team. Constantly adapt tactics, technologies, and solutions to better understand marketplace needs from both inside and outside the organization to drive sales.

Office Depot – Jacksonville, Florida

Assistant Store Manager, May 2010 – June 2015

Supports the Store Manager by participating in day to day operations of the store that is proactive to managing sales performance, ensuring a positive customer experience, and promoting a service culture. Through constructive feedback, coaching, and counseling; motivates and inspires associates and management team to forge strong relationships and create a welcoming environment to steadily increase customer retention.

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