Account Manager, Operations Manager

Larry Rom

Lafayette, IN 912-***-**** *****.*****@*****.*** linkedin.com/in/larry-rom-0b7ab2109

Professional Summary

"If Opportunity doesn't knock, Build a door"

An accomplished B2B New Business Development Sales Representative offering 15+ years of experience developing and maximizing your business. Very diligent in territory management, creating new opportunities within a territory and providing support and attentive service to retain them. My expertise in using marketing strategy, training, promotion and communication to build brand image make my knowledge and experience an excellent addition to your company.

Skills

Business growth and retention

Strategic Sales Techniques

B2B Sales

Leadership Development

Hospitality Management

Entrepreneurship

Negotiation

Sales & Marketing

Work History

Account Sales Manager, 08/2020 to 07/2021

Imperial Beverage Group – Kalamazoo, MI

Oversaw sales forecasting, goal setting and performance reporting for all accounts.

Consistently exceeded monthly sales quotas by more than 10% by pursuing leads and expanding prospect list.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Managed portfolio of 60 accounts totaling $35,000 in sales.

Met with average of 40 clients per week consistently, resulting in 100% client retention rate.

Trainer & Server, 11/2016 to 01/2020

PF Changs – Colorado Springs, CO

Mentored new hires, resulting in stronger staff development and increased productivity.

Monitored participant workflow and behaviors throughout training process.

Tracked attendance and progress against goals for each participant.

Eliminated process gaps by implementing new methods of standardized training.

Given additional responsibility of onsite training for franchises

Operations Manager, 08/2015 to 08/2016

Crothall Healthcare Inc. – Savannah, GA

Devised processes to boost long-term business success and increase profit levels.

In charge of working with UniFirst Sales Rep for Crothall Healthcare FS needs

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Investigated and resolved departmental non-conformances.

Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

Sales Representative, 11/2014 to 08/2015

Southern Eagle Distributing – Charleston, SC

Cold calling and referrals to secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Recommended brand products to customers, highlighted benefits, and redirected objections to secure more than $50,000 in weekly sales.

Oversaw new business development and customer servicing.

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.

Improved account management by predicting potential competitive threats and outlining proactive solutions.

Sales Representative, 05/2009 to 11/2014

RNDC (Red Bull) – Charleston, SC

90% cold calling to introduce ‘Red Bull’ to un-developed territory for new business development and customer servicing.

Expanded sales by 15% by facilitating client satisfaction and renewing customer relations.

Managed 100+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Sales Representative, 02/2005 to 05/2009

Champion Brands (Red Bull) – Pooler, GA

Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

90% cold calling to introduce ‘Red Bull’ to an un-developed territory for new business development and customer servicing.

Liaised between account holders and various departments.

Listened attentively to client feedback and worked with product development team to introduce new services.

Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.

Developed highly profitable pipeline based on multiple sales penetration techniques.

Contributed to annual revenue goals by selling new services and developing new accounts.

Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.

Education

Associate of Science: Business Management, 05/2010

University of Phoenix - Tempe, AZ

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