Customer Service Charleston

EMMA BROWN

*** ***** ******** *****

Charleston, SC 29492

Ph: 843-***-****

*********@*****.***

Professional Summary

I love to learn new things and gain experience in all occupational areas. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and willing to use my excellent organizational skills. I have a clear understanding of the importance of client satisfaction, organization in the office setting, and educational experience in medical terminology. Motivated to learn, grow, and excel in the medical office settings.

Skills

Well versed in all Microsoft Office applications and software.

Friendly and dedicated.

Dedicated and hardworking.

Very punctual and organized.

I can multitask and still do everything given to me with excellence.

Willing to go the extra mile to ensure customer and client satisfaction.

Skilled in research and enjoys learning.

Excelled in classes that require critical thinking.

Experience

Hotel Assistant January 2021-Current

Ensures clients who come in are satisfied with their stay and are given the best possible care.

Books clients and keeps track of the status for all rooms on the hotel’s property.

Helps redirect and take calls for departments who are getting overloaded.

Barista/Shift Leader August 2020-February 2021

Gives training to the new baristas and teaches them the ropes for the stations.

Checks out and manages tills for shift change and counts banks.

Has full knowledge of the position priorities and the is dedicated to ensures all customers have a satisfactory visit.

Server/Servers Assistant May 2019 August 202o

Billy G's Smokehouse Isle of Palms, SC, United States of America

Greeted and maintained relationships with regular customers.

Collaborated with the kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals and special request items.

Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.

Ensured the satisfaction of all customers in my table areas, also aiding my coworkers with their tables when necessary.

Hostess/Server/Employee Trainer/Back of House Food Prep Jul 2015 Jan 2019

McAlister's Deli Mount Pleasant, SC 29464

Education May 2018

Currently a student at Charleston Southern University, pursuing a career in Public Health to become a Emergency Management Coordinator.

References

Matt Early

oCharleston Harbor Resort and Marina Manager: 434-***-****

Kate Ravali

oBigbby Coffee Manager: 843-***-****

Tricia Doane

oBilly G’s Manager: 603-***-****

Audriana Kirby

oMcAlister’s Deli General Manager: 843-***-****

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