International Paper Customer Service

Ann Reneau

***** ******* **** 260-***-****

Leo, IN 46765 *********@*****.***

OBJECTIVE:

To find ways to mutually benefit my employers and customers in different and unique ways, using the skills and knowledge I have obtained thru my career.

WORK EXPERIENCE:

International Paper, Fort Wayne, IN

Customer Service Manager October 2001 to Present

Responsibilities: Working with the Sales Team as well as a Customer Service Department existing of 4 separate individuals. Duties include (but not limited to); Warehouse management, AR short pay resolutions, Order Management, Quotation completion, OTD tracking details, along with mentoring individuals. Working closely with the Sales Staff and Upper Management to maintain and expand growth margins with our customers.

Bell Packaging Corporation, Grand Rapids, MI

Customer Service Representative December 1997 to October 2001

Responsibilities: Order Entry, Estimating, Warehouse Management, and daily interface with customers via phone, fax, or e-mail. Update, verify, and maintain all information for individual parts per customer request. I am currently assisting the two top Sales Representatives in our facility, whose major accounts are nationally known businesses.

Great Lakes Triad, Grand Rapids, MI

Customer Service Manager April 1994 to November 1997

Responsibilities: Order Entry, Estimating, Warehouse Management and daily interface with customers via the phone or fax. Liaison between the Design, Production, and Sales Departments. Updated and verified all information for individual parts per customer request. Worked closely with the Sales Staff and Upper Management to maintain and expand the close and profitable relationships with our business clients.

Consolidated Packaging, Battle Creek MI

Customer Service Representative September 1991 to March 1994

Responsibilities: Order Entry, Estimating, and daily interface with customers. Worked closely with Sales, Production, and Shipping to meet and exceed customer expectations.

EDUCATION:

Lake Michigan College, Benton Harbor, MI

Associates Degree in Applied Business Graduated 1988

River Valley High School

National Honor Society Graduated 1985

Business Student

References available upon Request

Contact this candidate