Customer Service Care
Resume:
DEANNA POLLACK
Vista, CA *****
*************@*****.***
PROFESSIONAL SUMMARY
A goal-oriented professional with extensive experience in customer service. Skilled at assessing and solving problems in an effective and efficient manner, I also possess exceptional communication skills and am passionate about my ability to positively impact change, ensuring customers feel valued in every interaction. EXPERIENCE
Merchandising Service Technician
Lowe’s Hot Springs, AR May 2021 - Feb 2022
● Evaluate planograms to ensure compliance with company goals
● Build displays and organize store merchandise with customer and business goals in mind
● Ensure pricing and product signage are accurate and clearly displayed
● Assist customers with quickly finding the right products
● Collaborate with managers and other associates to support store needs Merchandise Associate
TJ Maxx Hot Springs, AR February 2021 - Feb 2022
● Uphold established merchandising philosophies, procedures, and standards
● Processing new product arrivals in the warehouse
● Prepare merchandise for the sales floor, ensuring correct placement of products Customer Service & Bakery Associate
Sam’s Club Grand Junction, CO & Conway, AR May 2019 - March 2021
● Receive and pack customer orders for curbside pickup
● Providing exceptional customer service to members, assisting with questions or problems
● Prepare and package bakery merchandise based on business need, while maintaining compliance of all food safety requirements and sanitation guidelines Customer Service Associate
Walgreens Conway, AR October 2017 - April 2019
● Enthusiastically greet and assist customers with their needs
● Cash register operation; accept and process credit card, check, and cash payments from customers
● Assist with merchandising and store inventory, in addition to maintaining signage and displays
● Communicate and collaborate with upper management to ensure excellent customer care Merchandising Service Technician
Lowe’s Hot Springs, AR February 2017 - August 2017
● Evaluate planograms to ensure compliance with company goals
● Build displays and organize store merchandise with customer and business goals in mind
● Ensure pricing and product signage are accurate and clearly displayed
● Assist customers with quickly finding the right products
● Collaborate with managers and other associates to support store needs Cashier
Valero Hot Springs, AR October 2016 - August 2017
● Cash register operation; acceptance of customer payments, returns and issuance of refunds
● Validate and record cash register data at the beginning and end of each shi
● Encourage customer registration for store reward card and promotions
● Maintained store cleanliness, assist with merchandising and product organization Customer Experience Coordinator
TJ Maxx Hot Springs, AR May 2013 - May 2015
● Top rated expert in customer experience interactions, providing support via phone, chat, and email
● Analysis and resolution complex customer problems in a call center environment, ensuring positive interactions through the use of patience, humor, and empathy
● Participation in sales blitzes to assist with the achievement of company goals Cashier
Marshalls Redlands, CA March 2008 - March 2013
● Cash register operation; acceptance of customer payments, returns, and issuance of refunds
● Encourage customer registration for store reward card and promotions
● Assist with customer questions and problems, ensuring a positive interaction and result SKILLS
● Improving customer experiences
● Active listening, analytical, and problem solving skills
● Excellent written and verbal communication
● Time management
● Microso Word, Outlook, and Teams
EDUCATION
High School Diploma Associates in Criminal Justice Pacific High School San Bernardino, CA Riverside City College Riverside, CA
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