Priscilla Velport

adqm0u@r.postjobfree.com 301-***-****

Summary of Experience

Years relevant experience – 22+ years.

Associates in Business Administration & Computer Science and Technology.

Key technical experience – Experience with employees and customer communication, Proficient in documentation review, Inventory Management experience, meeting management.

Experience in various work environments.

Tech saavy in Windows and Mac products.

Education

Associates in Business Administration & Computer Sciences – Professional Development Center, 2002

Work Experience

SEIU Benefit Funds, Washington, DC February 2022 – Present

Business Support Customer Service Rep./Administrative/Mail Coordinator

Answer telephones, direct calls, and take messages (in massive amounts).

Work with contracts, policies and also special projects in the pension department.

Verifying pensioners information and sending mailing necessary

Work with strategic direction for different departments within the EOC upon request.

Generate standard or custom reports summarizing business, financial and economic reports and data for review by executives, managers, clients, etc.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Developing constructive and cooperative working relationships with others, and maintaining them over time.

National Museum of Natural History, Washington, DC October 2021 – January 2022

Business Support Services Analyst/Administrative Coordinator

Work with government contracts, policies and also special projects in the EOC.

Work with strategic direction for different departments within the EOC upon request.

Generate standard or custom reports summarizing business, financial and economic reports and data for review by executives, managers, clients, etc.

Synthesize current business intelligence data to support recommendations for action.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Developing constructive and cooperative working relationships with others, and maintaining them over time.

Federal Aviation Administration, Washington, DC July 2020 – September 2021

Business Support Services Analyst/Administrative Coordinator

Work with government contracts, policies and also special projects in the EOC.

Work with strategic direction for different departments within the EOC upon request.

Generate standard or custom reports summarizing business, financial and economic reports and data for review by executives, managers, clients, etc.

Synthesize current business intelligence data to support recommendations for action.

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Developing constructive and cooperative working relationships with others, and maintaining them over time.

Using logic reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems that surfaced.

Used analytical skills, also have the ability to translate conclusions into visualizations for the business.

Developing specific goals and plans to prioritize, organize, and accomplish work. Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Talking to others to convey information effectively. Provided reports of expenses for Executive Director.

Troubleshot technical and process problems using strong decision-making skills while using all available resources available resources to the Operations and Maintenance support group.

Read copy or proof to detect and correct errors in spelling, punctuation, and syntax.

Verified facts, dates, and statistics using standard reference sources.

District of Columbia Government, Washington DC December 2019 – 04/2020

Analyst Specialist/Data Entry Clerk/Administrative Assistant

Provide administration and internal support of the Commission’s PCs and related equipment.

Deliver consistent high quality customer service on every service event by utilizing efficient and accurate diagnostic, technical solution, and customer service skills.

Tasks include support, license tracking, and performing file maintenance.

Troubleshoot technical and process problems using strong decision-making skills while using all available resources available resources.

Assist with agency-wide network applications, including electronic mail and word processing.

Provide technical support environment and assist with problems.

Assist with the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services

Independently investigate and resolve operating and equipment problems.

Maintain inventory of all equipment and office supplies.

Assist in implementation of digital recording systems. Assist with the daily recording system used during the appeal hearing process. Prepare audio copy of hearings on request.

Input hearing schedules in recording system. Provide hearing recording analytics.

Assist in coordinating with District agencies and contractors, and developing upgrade plans for agency requirements, acquisition, connections, equipment installations, maintenance, operations, and support issues, ensure efficient maintenance, support and troubleshooting.

Knowledge of Remedy ticket system. Provided monthly reports for Executive Director.

Provide configuration for users to access VIQ audio system.

Answer telephones and provided information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handled their inquiries or direct them to the appropriate staff according to their needs.

Hughes Network, Inc., Gaithersburg MD October 2019 – November 2019

Business Support Services Analyst/Administrative Assistant

Proficient use of Remedy Call Tracking Application. Provided support services for special projects and services, mail and messaging systems. Improve performance through trends analysis, design and implementations of improvements to processes, performance and reporting.

Delivered consistent high quality customer service on every service event by utilizing efficient and accurate diagnostic, technical solution, and customer service skills.

Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Maintained customer files and information updated on a daily basis.

Ability to listen to and understand information and ideas presented through spoken words and sentences.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Talking to others to convey information effectively. Provided reports of expenses for Executive Director.

Troubleshot technical and process problems using strong decision-making skills while using all available resources available resources to the Operations and Maintenance support group.

United Nations Federal Credit Union, Washington DC August 2018 – October 2019

Member Service Representative/Customer Service/Receptionist/Administrative Assistant

Answered telephones and provided information to callers, took messages, or transferred calls to appropriate individuals.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate staff according to their needs.

Verified and examine information and accuracy of loan application and closing documents.

Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

Recorded applications for loan and credit, loan information, and disbursements of funds, using computers.

Submitted loan applications with recommendation for underwriting approval.

Encrypted data transmissions and to concealed confidential information as it was transmitted and to keep out tainted digital transfers.

Maintained global travel, expenses, calendar management, meeting arrangements as needed.

Developed and maintain agency member’s files and information updated on a daily basis. Maintained and entered information into databases.

Ensured computer security files had the necessary updates, corrected errors, and or changed individual access status according to the change of staff (if any).

Provided first level support for employees, technicians, and catering for events. Coordinated with second- and third-level support group to ensure the appropriate group was informed of each department issues.

Provided documentation and training for new employees.

Successfully completed resolution of visitor issues when verifying and directing visiting hours.

Interacted positively with a diverse range of multicultural backgrounds and groups.

Utilized excellent communicative skills required to resolve customer problems.

Provided worldwide support services for special projects and services, mail and messaging systems. Improve performance through trends analysis, design and implementations of improvements to processes, performance and reporting.

Proficient use of Remedy Call Tracking Application.

Retina Group of Washington, Rockville MD April 2018 – July 2018

Executive Assistant/Customer Service Representative/Administrative Assistant

Maintained patient’s files and information updated on a daily basis.

Provided customer request support and/or incidents by phone, voice mail, electronic mail and by facsimile. Recorded information in Remedy Call Tracking application. Provided fundamental resolution within 4 minutes of receipt of the call.

Provided full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Provided expert knowledge of escalation procedures for more complex incidents to patient system information specialist.

Provided internal system availability report and critical updates for patient information and also filing software updates and management.

Supported customers through the phone with troubleshooting. Answered telephones and direct calls to appropriate staff.

Scheduled and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operated office equipment such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Maintained medical records, technical library, or correspondence files. Attended to approximately 100 patients daily.

Greeted visitors, ascertained purpose of visit, and directed to appropriate staff.

Adventist Behavioral Health, Rockville MD April 2016 – July 2018

Customer Service Representative/Concierge/Front Desk Administrator

Developed plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.

Monitored current reports of computer viruses to determine when to update virus protection systems.

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Assisted with social media data entry for blogs and special events.

Protected the security of medical records to ensure that confidentiality is maintained. Reviewed records for completeness, accuracy, and compliance with regulations.

Retrieved patient medical records for physicians, technicians, or other medical personnel.

Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software and department.

Process patient admission or discharge documents. Also issued identification badges for visitors and law officials related to patients and their cases or conditions.

Meeting notes taken on weekly basis, according to budget or employee training.

Daily task included writing and editing all documents for CEO, executives, supervisors and managers.

Housing Opportunities Commission, Gaithersburg MD November 2016 – January 2018

Executive Assistant/Customer Service Representative/Administrative Assistant

Developed plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.

Answered incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.

Operated communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Relayed or routed written or verbal messages.

Daily tasks included writing and editing all documents for CEO, executives, supervisors, and managers.

Placed telephone calls or arrange conference calls as instructed.

Monitored current reports of computer viruses to determine when to update virus protection systems.

Developed knowledge of principles and processes for providing customer and personal services. This included customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Established and oversee administrative procedures to meet objectives set by boards of directors or senior management.

Directed activities of professional and technical staff members and volunteers.

Evaluated the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Participated in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

Prepared and maintain records and reports such as budgets, personnel records, or training manuals.

Rod Miller, Inc., Silver Spring MD March 2006 – January 2012

Executive Assistant

Provided executive-level administrative support to the President and CEO with a demonstrated ability to improvise, improve procedures and meet demanding deadlines. Served as liaison between departments to ensure proper communication and a smooth workflow.

Assisted clients and provided solutions to customers’ complaints and issues. Used different databases to input customers’ orders correctly and ensure that service was executed in a timely manner.

Maintained appointment calendar, scheduled appointments and meetings. Processed payroll and managed Human Resources Department. Translated English to Spanish.

Processed payroll and managed Human Resources department. Made travel arrangements for CEO and Vice President.

Managed and maintain executives' schedules. Made travel arrangements for executives.

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Daily tasks included writing and editing all documents for CEO, executives, supervisors, and managers.

Coordinated and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Meeting notes taken on weekly basis, according to budget or employee training.

Answered phone calls and directed calls to appropriate parties or took messages.

Took meeting notes on weekly basis, according to budget or employee training.

American Auto Repair, Rockville MD February 2004 – February 2006, January 2014 – October 2016

Executive Assistant

Handled customer complaints on the phone and/or in person. Carefully sorted and distributed incoming mail/packages to the proper individuals.

Responsible for inventory alphabetically organized clients’ paper files as well as organized clients’ information in the company’s computer database. Translated as needed from English to Spanish.

Processed payroll and managed Human Resources department. In addition, supported facilities which included fulfilling all of the maintenance needs of the office; equipment repairs, created work orders, ordered office supplies and coffee supplies.

Manage and maintain executives' schedules.

Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.

Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.

Meeting notes taken on weekly basis, according to budget or employee training.

Answer phone calls and direct calls to appropriate parties or take messages.

Law offices of Ryan A. Lahuti, Silver Spring MD January 2000 – January 2004

Office Assistant

Helped paralegals with the research and gathering of legal documents as needed.

Maintained databases and files, answered phones, took messages and performed administrative tasks. Provided timely and accurate processing of all work requests.

Maintained appointment calendar, scheduled appointments and meetings Translated as needed from English to Spanish. Prepared legal packages to be filed in court. In addition, supported facilities which included fulfilling all of the maintenance needs of the office; equipment repairs, created work orders, ordered office supplies and coffee supplies.

Prepare, proofread, or process legal documents, such as summonses, subpoenas, complaints, appeals, motions, or pretrial agreements.

Took meeting notes on weekly basis, according to budget or employee training.

Mailed, faxed, or arranged for delivery of legal correspondence to clients, witnesses, and court officials.

Daily tasks included writing and editing all documents for executives, supervisors, and managers.

Organized and maintain law libraries, documents, and case files according to the legal software.

Certifications and Additional Relevant Skills

Website Maintenance Training

LGBTQ Cultural Competency

Notary Public

Certified Bilingual Interpreter

Administrative Professionals

Legal, Medical, Accounting, Business, and Commercial Software

Microsoft Office Suite (all versions)

Global travel, expenses, calendar management

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