Customer Service Sales Executive

RESUME COVER SHEET

Personal Details

Professional Summary

I am a passionate and highly motivated sales and marketing professional, with proven success in the FMCG, Chemical and Sales industries. I have a proven history of sales, coupled with the ability to cultivate profitable, meaningful, and long term relationships in commercial, industrial and retail sectors.

I have 8 years invested in FMCG, with Field marketing and customer relations and Merchandising. With over 15 years of experience, I am well developed and suited to business development, customer service, and sales management roles. I like to think of myself as a turnkey executive, always willing to learn and further develop my skills.

I have obtained transferable skills from within the FMCG sector, and gained experience in a variety of sales fields. I am able to create networking opportunities and enhance working environments, as I am challenge oriented. I am proficient in counselling and coordinating teams, promoting success and productivity, and motivating team members to excel.

I am a tenacious manager, with a strategic and analytical approach to solving problems. Always willing to learn and listen, I am also always willing to get my hands dirty. I work very well both autonomously and within a team and will happily assist wherever I am needed.

My career highlights can be summarized as follows:

Successfully exceeded annual sales targets by 30% for 5 consecutive years.

Successfully nurtured and maintained multiple account relationships, while successfully building new profitable relationships.

Achieved this through excellent customer relations and professional approach to the clients’ needs.

My team was awarded on multiple occasions, sales team of the month, with me as their team leader.

Successfully rolled out new products through marketing campaigns and sales drives orchestrated with store managers and suppliers.

I believe my success in sales targets and business development was due to hard work and the constant support of my colleagues and superiors during my time with the companies. We worked very well together as a team and always made sure the end goal was to see the company grow and sales exceed expectations. Communication with my team and superiors was always very open and frequent. There was mutual respect and a mutual sense of pride in our work. I intend to drive the same principals, and enjoy the same successes, and more, in the future.

RESUME

List of Key Performance Areas and Duties:

The below information represents core functions, but not necessarily all duties I was responsible for at Prestige Cosmetics – 12 April 2021- 31 July 2021 (3 Month Contract):

Commercial and Business Management

Present, promote and sell products/services using solid arguments to existing and prospective customers

Perform cost benefit and needs analysis of existing/potential customers to meet their needs

Establish, develop and maintain positive business and customer relationships

Reach out to customer leads through cold calling

Travel between different job sites and work with various business clients

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Analyze the territory/market’s potential, track sales and status reports

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends

Teamwork

Team player with a self-motivated attitude that delivers results.

Ability to ensure deadlines are prioritized and met.

Ensure compliance to all policies, procedures & values in the business.

Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.)

Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.

Manage daily team/people issues (absenteeism, leave)

Conducts weekly team meetings for on-going communication

Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.

The below information represents core functions, but not necessarily all duties I was responsible for at LONZA Microbial Control ( HTH Poolcare Division)

Forecast issues, problems, and hurdles with the team before they arise as best as reasonably practical.

Calling on all major retailers (PNP, Spar, Checkers, Shoprite, Massmart – Makro, Builders Warehouse, Builders Express, Game, OK, Woolworths, Mica and independent customers.

Responsible for all sales and marketing in the Eastern Cape Region.

Building on existing customer relationships while forging new relationships with potential clients through networking and appointments.

Providing sales solutions to store managers in the retail sectors.

Effective reporting and feedback provided to Regional Manager on a daily and weekly basis.

Business Development as a core requirement.

Ensure all insurances and health and safety requirements were in place (ISO standards)

Maintained an effective call cycle to ensure maximum relationship maintenance with store staff and

managers.

Meet and or exceed quarterly and annual targets.

Negotiate and maintain shelf space and display space in all stores. Ensuring plannograms are set out as agreed.

Effective Administration on a daily basis.

Handle logistical duties to ensure stock delivery and returns.

Training of staff as well as store staff.

Stock control

Promotional activity at store level. Managing promotional and marketing campaigns.

CRM, tracking daily activities : Sales, competitor activity, safety objectives, staff management, stock levels.

New store openings, providing support and assistance.

Skills, Personality Traits & Abilities

Communicates well at all levels;

Strong customer service orientation;

Ability to attain set out goals and objectives whether individual or team goals;

Ability to work under pressure;

Able to work unsupervised;

Hard working and always striving to carry out my tasks as best as possible;

Honest and loyal;

Well balanced in terms of ability to lead and motivate as well as very much a team player;

Ability to lead build and maintain healthy working relationships;

Strong focus on attention to detail;

An analytical approach to problem solving.

Strong financial acumen and control over all projects.

Thorough understanding of Health & Safety Standards

Thorough understanding of the expectations around working in live environments.

Ensure that I maintain an approach which is fair and reasonable at all times.

Ensure that the company’s core values, ethics and integrity are maintained.

Ensure that all actions and communication are carried out with an acceptable level of maturity and mutual respect.

Territory Management and expansion

Business, Account and Network Development

Managing Sales reports and spreadsheets

Project management

Time Management

Excellent verbal/written communication skills

Positive attitude and sales driven

Multitasking and task prioritizing

Employment History

04/2021 – 07/2021 Prestige Cosmetics Group Retail Development Manager (3 month contract)

06/2011 – 04/2019 Lonza Microbial Control Sales Executive/Area Manager and Team Leader

01/2010 – 06/2011 Konica Minolta Business Sales Consultant

01/2008 – 11/2009 Lisa’s Health and Beauty Owner

Education and Qualifications

{2005:} Grade 12 National Senior Certificate – Victoria Park High, Port Elizabeth, RSA

{2017:} Certificate: Marketing Management – Varsity College

{2007:} Diploma: CIBTAC Diploma in Aesthetics (Confederation of International Beauty Therapy& Cosmetology)

ITEC Diploma in Aesthetics (International Therapy Education Council)

National Diploma in Aesthetics Treatments NQF Level 5

Certificate in Aromatherapy Massage passed with Honours

Certificate in Swedish Massage passed with Honours

Specific Software: Daily reporting on Salesforce (SFDC). MS Office and related programs such as Word, Power Point and Excel. Monthly expense reports compiled on SAP Concur. SAP ESS Employee Self Service. Workday. Cognos and Qlikview running sales reports and compiling budgets.

Name : Lisa Rae Mizen

ID no : 861**********

Contact No : +27-79-063-****

E-mail : ****.*******@*****.***

Location : Durbanville, Cape Town, South Africa

Hometown : Port Elizabeth

Marital Status: Married, 2 dependants

Driver’s License: Yes, Code 8 (no endorsements)

Availability: Immediate

Contact this candidate