Administrative Assistant Customer Service

Profile

I am compassionate, result oriented professional, with excellent interpersonal skills, great attention to detail and a sincere passion to help people. Primarily striving to understand client needs and provide them exceptional result through cognitively flexible and positive approach.

Skills

Strong communication skills

Professional customer service attitude

Effective problem-solving skills

Ability to meet deadlines

Ability to work independently and effectively as part of a team

Flexibility

Strong analytical skills. Ability to analyze data and make recommendations

Creative approach with a positive attitude

Ability to multitask

Ability to adapt to new situations and continuous change

Computers/ Technology

Microsoft Outlook, Excel, Word, Power Point, Adobe Reader.

Work Experience

Administrative Assistant 2018– Present

Cyberdefense Partners Inc., Calgary, Alberta

My responsibilities as Administrative Assistant incudes:

Coordinate Office services and third-party suppliers for the purchasing, organizing and maintenance of supplies and all materials necessary for efficient office operations.

Work with IT and HR to assist with onboarding of new hires. Assigning and setting up desk location, setting up handset, monitors etc. required IT.

Maintains online SPACE portal: desk allocation, current floor plans, updated office and building information and making sure this information is kept up to date

Interact with internal & external customers, arrange meeting times, create agendas, take minutes, follow-up on action items.

Coordinate various facilities and office services projects such as office moves, renovations, technology projects etc.

Help support facility/ office services specific cost savings targets to contribute to the organization achieving significant savings.

Coordinates travel plans, consolidated receipts for expense claims, etc.

Resolve problems associated with all facilities /office services including but not limited to: janitorial, food services, coffee services, parking, vending, security/access badging, conference rooms, as well as interior and exterior furnishings, fixtures and equipment

Assist in coordinating and working within an office service budget for organized social events within in each office.

Processes invoices follow up on invoices and payment resolution.

Backup for reception when required.

Retail Sales Associate 2018-Present

TJX Canada, Calgary, Alberta

My responsibilities include:

Provides outstanding customer service by responding to customers inquiries.

Directs customers to merchandise within the store.

Operates cash registers and manages financial transactions.

Builds product trust relationship.

Child Care Worker 2010-2018

Care for children.

Organize fun and educational games and activities for kids.

Work with parents on how to improve children’s’ moral and social behavior at each developmental stage.

Coordinate day to day activities for children.

Public Relations Officer 2008-2009

Imo Job Center Owerri, Imo State. Nigeria

My responsibilities include:

Drafting speeches for company executives and arranging interviews.

Responding to requests for information.

Coordinate events and training programs.

Provide strong administrative support for the Public Relations (PR) Manager.

Cultivates positive relationships with the media, to support PR objectives.

Education and Professional Development

General Business Certificate of Achievement 2021

Southern Alberta Institute of Technology

Courses

Mount Royal University, Calgary Alberta 2017

Change Management Fundamentals

Introduction to Public Relations

Marketing Strategies for Public Relations

Higher National Diploma (4 year) in Communications 2007

The Polytechnic Ibadan Nigeria, Ibadan, Oyo State, Nigeria.

Volunteer Activities

Mustard Seed Calgary Shelter

Assist in various departments of the organization.

Checking in guest.

Assigning lockers to first time-guests or returning quests.

Handing out personal care items.

First Alliance Church Calgary

Welcome people to church and give them details of the program for the day.

References

Available upon request.

Contact this candidate