Scrum Master

NATHANIEL EGHAREVBA

Email: ******************@*****.*** Cell: 908-***-**** Location: Trenton, NJ 08618

SUMMARY OF EXPERIENCE:

A value oriented professional with business and technical experience working in IT, Telecommunications and Tourism domains for over nine years. I possess a comprehensive understanding of Agile frameworks such as Scrum, Kanban, Lean, XP, SAFe and Scrum@Scale. Successfully supported cross-functional onsite and remote teams as a Scrum Master, Agile Project Manager and Business Analyst.

As a versatile Agilist, I have actively promoted agility, SDLC, PDCA, value delivery and customer satisfaction as major factors in successfully driving the completion of complex projects in ERP configuration/implementation, Customer Omnichannel Implementation, Agile Transformation and Change Management.

Highly proficient in stakeholder management, servant leadership, conflict resolution, scaling, training and coaching which has helped in timely delivery of products and services. As a Lean-Agilist, I am committed to agile values and principles, continuous learning, early and continuous value delivery and sustaining a predictable pace of delivery to gain client and stakeholders confidence.

PROFESSIONAL EXPERIENCE:

DISH Network, Roseland, NJ

Owner of the direct-broadcast satellite provider Dish, the over-the-top IPTV service; Sling TV and Boost Mobile Wireless Service.

Role: Scrum Master Mar 2019 – Present

Project: Time Management Configuration and Implementation.

Currently drive the SAP ERP configuration, operations and management covering field sales operations, product distribution channels and hierarchy, order fulfillment, account management, complaints & resolution.

Support a scrum team comprising of Software Engineers, Business Analyst, Quality Analyst and ERP Developer, Customer Service Manager, Compliance Officer and Solution Architect.

Identify and compute team’s capacity on a sprint/monthly bases to influence their work commitment for the next sprint.

Collaborate with the agile team to define and agree on the sprint goal as a way to focus on priority and product vision.

Collaborate with the Product Owner to write user stories and acceptance criteria.

Participate and co-facilitate scrum of scrums; a way to inspect, adapt, collaborate, communicate and Swarm on work items.

Plan, participate and co-facilitate the Big room/PI planning alongside the Scrum of Scrums Master.

Collaborate with the Product Owner to plan and execute scheduled and on-demand releases.

Continuously identify and remove impediments to ensure the team focus on sprint commitments and deliver value timely.

Schedule and facilitate the sprint planning, daily scrum, sprint review and sprint retrospective events.

Keep stakeholders engaged through metrics, roadmaps and utilizing the sprint review to show completed increments.

Collaborate with the team to organize Jira in a functional way that aligns with the team and project vision.

Keep stakeholders engaged through metrics, roadmaps and utilizing the sprint review to show completed increments.

Gather velocity, epic/sprint burnup, burndown charts and analyze them to aid planning and decision making.

Define and agree on done with the team so as to validate increment completeness, functionality and quality expectations.

Plan and facilitate lunch and learn, coaching, training and workshop within the team and for the organization’s leadership.

Resolve conflicts within and across teams without bias, favoritism or nepotism.

Responsible for team and project documents management in Confluence and SharePoint.

AT&T, Summit, NJ

AT&T is the world's largest telecommunications company and the largest provider of mobile telephone services in the U.S.

Role: Scrum Master Aug 2018 – Mar 2019

Project: Customer Omnichannel Implementation

Drove the integration, operations and management of the Omni-channel including email, social media, phone access to attend to customer needs/complaints, document and analyze them real-time.

Supported a scrum team comprising of Software Engineers, Business Analyst, Quality Analyst and Database Engineer, Customer Service Manager, Compliance Officer and Security Engineer.

Organize and facilitate iteration planning, daily stand-up, demo, retrospective, inspect and adapt meetings.

Engage stakeholders through continuous communications, collaboration, product education and progress updates.

Manage scope by following the product vision, sprint goal, prioritization and roadmaps while embracing value-adding changes.

Shield the team from external interruptions/interferences so as to help the team to focus and deliver timely.

Promote adherence to working agreements/team charter as a way to prevent and also resolve conflicts.

Participate in ART sync and metascrum to drive scaling, work collaboration and continuous planning.

Participate in the end-to-end financial planning for the project/product alongside the finance group.

Collaborate with the Business Owner, Product Owner and other stakeholders to prioritize work items.

Track velocity, epic/sprint/release burnup, burndown charts and analyze them to support team/project decision making.

Support in generating test cases, test data and conducting manual testing such UAT and unit testing.

Identify and remove blockers, activate risk mitigation plans and utilize the daily scrum to continuously de-risk.

Hemingways Safaris Africa Limited

A Tourism and Travel Club providing group experience for safari, flight, hotel and car rental.

Role: Scrum Master: Nov 2013- Nov 2016

Project: Agile Transformation for the Sales Team and Adopting Kanban Framework

Collaborated with the Agile Coach and other Change Agents to implement agile transformation plans.

Conducted outcome and targeted based coaching on Kanban framework, agile values and principles.

Supported the Agile Center of Excellence (ACOE) in promoting agile through coaching, training and mentoring.

Assisted the Agile Coach to conduct periodic agile maturity assessment.

Facilitated meetings to discuss and agree on Agile Transformation objectives, progress with the team(s) and leaderships.

Acted as the Agilist responsible for driving the Kanban framework for the ongoing sales operations.

Set-up the Kanban board on Jira and supported the team in utilizing it in an effective way.

Introduced WIP limit as a way to manage context switching and promoting focus and swarming.

Facilitated planning, daily stand-up, demo and retrospective meetings.

Tracked metrics such as throughput, cumulative flow diagram, Takt time, WIP, lead and cycle time on the Kanban project.

Participated and co-facilitated community of practice (CoP) to amplify learning, collaborate and communicate.

Role: Business Analyst Feb 2011- Nov 2013

Facilitated meetings, captured minutes and executed action items.

Planned releases by raising change request, get necessary approval, execute the release, develop and radiate release notes.

Conducted various research as a way to gain product knowledge, analyze the research and make recommendations.

Supported in onboarding new hires, contractors and vendors and helped them to understand the organization’s culture.

Collaborated with the other Business Analyst and Business Owners to elicit and analyze requirements.

Wrote test cases and conducted functional, regression and usability testing.

Analyzed epics, features, into function and non-functional user stories with their complementing acceptance criteria.

Participated in all scrum events, supported the development team in understanding the user stories.

Served as a liaison between different teams, stakeholders and the development team.

EDUCATION:

Bachelor of Science (BSc) Honors

Human Physiology, Ambrose Alli University, Nigeria 2007

Abridged MBA

Metropolitan School of Business Management, United Kingdom 2013

PROFESSIONAL CERTIFICATIONS:

Registered Scrum Master Scrum Inc

Registered Scrum Product Owner Scrum Inc

Certified Agile Project and Delivery Manager (ICP-APM) ICAgile

TOOLS & TECHNIQUES:

Agile Tools: Confluence, Jira, Mural and Azure DevOps (ADO), Trello, Asana

Microsoft: Outlook, PowerPoint, Visio, Excel, Word, Teams, Planner, SharePoint

Analytical Techniques: UML, ERM, Use cases, Feature/Story mapping, Value Stream Mapping and Flowchart

Documentation: SLA, SOP, SOW, Roadmap, Project/Team Charter

Elicitation Techniques: Interview, Document analysis, Research, Survey, Workshop, Focus group Meeting and JAD

SKILLS SET:

Product, Process and Project Management

Requirement Elicitation and Analysis

Emotional Intelligence

Servant leadership and Team Building

Coaching, Training and Facilitation

Communication: Written and Verbal

Business Process Automation/Optimization

Change and Risk Management

Conflict, Problems and Issue Management

Research: Qualitative and Quantitative

Thinking: Creative, Design, System & Strategic

Stakeholder and C-Suite Management

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