Annaleigh Newall

Noble, OK *****

adqlyt@r.postjobfree.com 360-***-****

Education

• B.S. in Business Administration, University of Montana, Missoula, MT August 2011-May 2015 Major in Business Management/Minor in Dance

Work Experience

Accounting and HR Associate, Landers Automotive, Norman, OK September 2021- Current

● Process all new hire and termination paperwork while maintaining utmost privacy

● Assure accurate and timely financial reporting

● Own onboarding and hiring processes while working with corporate HR Team

● Process month-end financials and taxes payable

● Proactively understand customer’s needs and ensure high levels of satisfaction

● Act as liaison for external accounts to ensure a positive relationship

● Handle a high level of email, phone conversations, and physical conversations

● Provide regular status reports and manage task lists Consultant, Walla Walla Toyota, Walla Walla, WA July 2021

● Develop an office team in a new dealership

● Own onboarding, adoption, training and development of office staff

● Develop job descriptions for each role

● Institute audit processes to ensure accurate accounting reporting

● Educate dealership wide on software being used

● Create processes to go over managed accounts with managers to ensure appropriate accounting

● Train on proper cash flow and cash handling

● Train and develop processes for reporting Washington state taxes Office Administrator, Walla Walla Valley Honda, Walla Walla, WA June 2019-June 2021

● Handle a high level of email, phone conversations, and physical conversations

● Work with Sales Team and Executive Team to ensure highest customer satisfaction

● Build and maintain effective long-term relationships with community members to ensure a positive community outreach program

● Drive new business growth through advocacy

● Act as liaison for external accounts to ensure a positive relationship

● Maintain a high level of customer satisfaction through service, parts, and sales

● Provide regular status reports and manage task lists provided by Executive Team

● Initiate and manage customer escalations and incidents

● Clearly and tactfully articulate problems, resolutions and provide recommendations in an understandable manner with Executive team, as well as management at dealership level

● Act with confidence by answering and/or finding answers to customer questions and concerns

● Assure accurate and timely financial reporting

● Proactively understand customer’s needs and ensure high levels of satisfaction Administrative Assistant, Principal Warranty Corp, Burlington, WA July 2017-May 2019

• Book and arrange travel reservations for team members

• Identify state and national laws and update contracts and processes to ensure the company is in compliance

• Manage and deliver customer expectations

• Ensure a smooth transition from install to production with new clients

• Work individually and with team to resolve customer dissatisfaction

• Deliver an exceptional customer experience to clients and provide guidance to questions

• Serve as communication point for dealerships and ensure all relevant information is being communicated through the company to improve customer satisfaction and success

• Contribute to team initiatives including the creation of knowledge and processes Shift Supervisor, Starbucks Coffee Company, Mount Vernon, WA September 2015-March 2017

• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.

• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating those to the store manager.

• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

• Develop positive relationships with the shift team by understanding and addressing individual motivation, needs and concerns.

• Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with store managers to find new, creative, and effective methods of recognition.

University of Montana Residence Life, Missoula, MT Resident Assistant, Assistant Head Resident August 2012- May 2015

• Select, train, supervise, and evaluate 9 Resident Assistants and 5 Desk Assistants.

• Advise 21 incoming freshman and sophomores with emotional, academic, and social questions and problems as their Resident Assistant.

• Adjudicate conduct hearings for student conduct code violations.

• Guide Resident Assistants through programmatic responsibilities, enforcement of the student conduct code, and provide emotional support.

• Ensure a safe and healthy environment within a residence hall community of 400.

• Lead a quality circle focused on student staff recognition and staff development.

• Support and guide incoming freshman at the University of Montana through programming, creating a hall community, and enforcing the student conduct code and violations

• Primary resource for students with personal, academic or community concerns.

• Directly advise 35-60 residents in a community of 250-352 in a co-ed environment.

• Collaborate with multiple departments across campus to coordinate academic enrichment for residents.

• Lead a quality circle on student staff concerns.

• Perform administrative tasks effectively and in a timely manner.

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