Victor Valley Customer Service

Glorene Tapia

***** ***** ***** ** ******, CA ***71

**************@*****.*** 760-***-****

OBJECTIVE

To obtain an entry level position as a phlebotomist in a work place where my knowledge can be utilized and enhanced. Seeking an opportunity to benefit a professional organization and to become an asset to an establishment which endorses growth within the workplace.

SKILLS & ABILITIES

Empathetic, self-motivated individual with compassion to be aware of the varied patients’ needs and circumstances, calm and level headed, assuring safety while caring for patients.

EXPERIENCE

VICTOR VALLEY GLOBAL MEDICAL CENTER

PHLEBOTOMY EXTERNSHIP

04/09/18-04/13/18

Successfully completed 40 hours of externship. Under supervision of Laboratory Management and Lead Phlebotomy Technician. Responsible for obtaining patients samples by venipuncture while maintaining a safe environment by adhering to policies and procedures.

ST. MARY’S MEDICAL CENTER

VOLUNTEER

Outpatient Surgery 07/2015-01/2018

Prepping patient’s information packet to be filled out by the patient prior to surgery, preparing patient’s essentials bag with hair net, booties, gown etc. Disinfected all surfaces including patients’ beds. Made sure to put in new bed sheets and pillow cases after each patient. Restocked shelves with medical supplies such as IV, syringes, needles etc. Answered phone as necessary. Assisted in bookkeeping, filing and archiving old files.

Patient Hospitality 10/2013-6/2015

Visited patients room to room and provided them with new water pitcher, cups, blankets if needed, snacks, meal order. Assisted to patient’s calls. Answered phones, took messages and forwarded them to the specific personnel.

COURTYARD BY MARRIOTT

FRONT DESK

03/25/2019-10/26/20

Interact with the public. Responsibilities include customer service, and some administrative work, such as word processing or data entry. Also keep records, answer calls, handle customer complaints, and provide information to guest and clients.

DISCOVERY HEALTH SERVICES PHLEBOTOMIST (Temp Screening/Covid-19 testing) 08/14/20-Present Help a business’s safety protocols by taking the temperatures of employees and guest who enter the work place. Responsibilities include, good customer service skills and assess an individual’s risk of exposing others to an illness, such as COVID-19.

EDUCATION

VICTOR VALLEY COLLEGE

Prerequisites for Nursing

AUMT INSITITUTE, VICTORVILLE

Certified Phlebotomy Technician

2012 ROP Medical Terminology

2013 ROP Intro to Health careers

2014 ROP Customer Service

2014 High School Diploma

CERTIFICATION

Certified Phlebotomy Technician 1 2018

NHA National Phlebotomy Certification 2018

BLS (Basic Life Support) 2018

REFERENCES

Available upon Request.

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