Fortune Ehienulo

**, ******* ******, *** ***** road, Ebute Meta, Lagos. 080*-***-**** adqlyp@r.postjobfree.com

Driven Business analyst adept at data analytics and product design with 5+ years’ experience in designing business processes and implementing strategy across various industries. An astute business operations manager focused on supporting cross-functional teams to increase customer satisfaction through process improvement

TECHNICAL SKILLS

Tools: SQL, BigQuery, Tableau, Power BI, Figma, Jira, G-Suites, Slack, Excel, Trello, Draw.io

Frameworks & Methodologies: Agile/Scrum

Technical Skills: Market and research analysis, UI/UX, Product roadmap, Data analytics, Business intelligence,

User Acceptance testing, Project Management, Business process improvement, People management

WORK EXPERIENCE

Product Manager

UTIVA (2021-2021)

Created wireframes to demonstrate interface elements

Created problem statements and acceptance criteria for the product.

Created User stories that include Empathy maps, Priority Quadrants, and Product feature Maps.

Conducted marketplace research to know how the product will fit in and gain profits for the company.

Developed the go-to market launch plan and Product roadmap

Analyzed & performed market research & competitor benchmarking to create products & features to match and surpass current industry standards.

Pro-actively participated in team meetings with manager and executives and performed other duties as assigned

Business Analyst

The Nail Boutique Ltd (2019-2021)

Kept up to date with industry trends, economic policies, and changing markets and sourced new business opportunities by targeting new markets or new demographics

Supported customer-facing operations, including sales, digital marketing, and public relations.

Use data from research through customer interfacing to increase customer retention by 28%

Increased staff productivity by streamlining processes which in turn increased revenue by over 35%

Planned and executed a loyalty and referral program for frequent customers which in turn improved customer generation and retention by 40%

Interfaced with a design and engineering team to scope out features and build wireframes in other to develop an ERP system complete with analytics which made it easier to track and control inventory, customer insights, and schedule appointments.

Cut out waste and loss from inventory stocking which led to proper allocation of revenue.

Lead Operations Analyst

PurpleSource Healthcare/Mt.Sinai Hospitals Ltd (2016-2019)

Designed an automated system to monitor business process ordering that prevented claims loss by 25%.

Updated employee files to document personnel actions and provided information for payroll and other uses such as absences, bonus, leaves)

Manage all logistics and supply chain operations that facilitate sales delivery with minimal disruption to distribution, following all compliance standards.

Implemented custom inventory management system for better sales projection, which increased sales by 66%

Develop and present detailed reports to executives on individual employee performance, account performance, process efficiency, and departmental metrics.

Administration, supporting and bug fixing in QA and UAT environment

Project Analyst (contract)

Pakino Nigeria Ltd (2015-2016)

Coordinate requirements gathering sessions and reviews with stakeholders to clearly define and document

Responsible for the timely completion of project deliverables

Acted as an interphase between Project team and the finance and Operation departments to formulate and unify the asset register.

Enhance projects performance by managing operational efficiencies, schedule management, project plans and requirements documentation.

Supervised daily activities of project team to ensure deliverables are met according to quality, time and budget.

Enhanced positive working relations between teams within the project team.

Customer Care Associate

TechMahindra Ltd (Airtel) (2014-2015)

Effectively managed a high volume of inbound and outbound calls

Consistently achieved record high customer service rankings

Gathered and verified all required customer information for tracking purposes

Managed calls effectively and efficiently in a complex, fast paced and challenging call center environment

Marketed and assisted customers on information about Airtel’s product and services.

Managed interaction between customer and back end for escalated queries

Provided first time resolution for customer complaints and escalated

EDUCATION

Bachelor of Science, Plant Science

University of Agriculture Abeokuta

PROFESSIONAL DEVELOPMENT

Effective Project Management

Joint Professional, Training and Support Institute

Agile Product Management

UTIVA

Google Data Analytics

Cousera

REFEREES

Available on request

Contact this candidate