Parking Attendant Customer Service

Parking Site Supervisor

PROFILE.

Over ** years working as a cashier, clerk, parking attendant, supervisor & lead supervisor in the parking industry with experience in running efficient & effective operations that cut out waste, claims & liabilities, boost company bottom line, customer satisfaction & employee morale as well as provide safe & friendly environment for guests, partners, staff, and everyone using the parking facilities.

SKILLS

Ability to manage parking operations

Team player adept at building relations

Great customer service

A Knack for amicable conflict resolution

Experience in supervising staff

Knowledge of Dyna Count & Skidata

Practical problem solving skills

Proficient in MS Office (Word, Excel & Access)

EXPERIENCE

ABM Parking Services, Minneapolis, MN

Site Supervisor Jan 2017 – Apr 2020

Site supervisor assisting the parking manager to run 4 parking ramps with the capacity of roughly 4,500 cars with annual revenue in several millions of dollars.

Lead 7 supervisors & 30 employees including cashiers, attendants & clerks, and coordinate with security, outside contractors, upper management, company admin & city staff to oversee parking operations.

Ensure that regular monthly & carpool contract parkers as well as transit parkers get parking space, make unused spaces available for transit parking, staff the right number of employees, smoothen traffic flow…

Help the manager with scheduling, employee reviews, evaluations, hiring, training, settling employee disputes, correcting actions, paperwork, and general managerial tasks.

Communicate with customers, partners & employees, handle their complaints & issues, conduct appropriate & timely investigations, and ensure their concerns are addressed.

Prepare work orders, daily reports, and monthly stats, order validation tickets, report canceled access cards refunds, notify overstaying guests, audit daily attendant reports & clerks’ receipts, so forth.

Foot patrol 4 ramps, conduct lot inspections and coordinate with the maintenance crew to fix problems, janitorial crew to keep the parking place safe & clean, and security staff to handle parking incidents

Parking Supervisor Nov 1997 – Jan 2017

Monitored cash draws, scheduled employees, filled paperwork, provided customer service, so on.

Oversee game day, concerts, and other events parking operations coordinating with important clients such as Guthrie Theatre & Loft Hotel.

Filled in a variety of duties such as cashiers, parking attendant and office clerk during staff shortages.

EDUCATION

Minneapolis Community & technical College, Minneapolis, MN

Associate of Applied Sciences/ Computer Support & Network Admin Class of 2002

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