Customer Service Office Manager
Resume:
Elizabeth Benise
PROFESSIONAL EXPERIENCE:
Office Administrator January 2020 – Current
Creator and Head of the company’s Covid-19 Task Force of 8 members; organize meetings and agendas, maintain meeting minutes, keep up with current policies and mandates, write and distribute information to all employees
Collaborate with other departments to write and implement new company policies, create training modules as needed.
Monitor and order the office supplies, stock the breakroom, organize and maintain all common areas, mail room, storage, etc.
Write company newsletter that is sent out weekly.
Answer incoming calls and screen as needed.
Assisted in event planning: scheduled guest speaker, designed and created invitations, maintained list of attendees, designed and negotiated price for 150 gifts, etc.
Maintain applications and new hire-packets to ensure all forms are current and in compliance with state and federal regulations.
Chipotle Mexican Grill
Service Manager December 2018 – June 2019
Assisted with office administration duties such as: dropping the deposits, handling all cash during transactions, and updated office paperwork.
Oversaw the office equipment and made sure all supply orders were placed and distributed properly.
Provided troubleshooting for all computers and equipment.
Maintained a clean and presentable work environment.
Managing food safety to ensure sanitation measures are in place.
Resolved customer incidents and provided a positive work environment.
Cross-trained the team and assisted with reviews, training and development.
Starbucks April 2014 – December 2018
Shift Supervisor
Greeted all incoming customers and provided top notch customer service tailored to their needs.
Completed the office administration duties to include but not limited to scheduling, processing paperwork, completed and submitting daily reports, coordinating meeting with the team to implement new policies and product roll outs.
Followed all operational policies and procedures, to maintain efficiency.
Assisted with training all personnel and offering coaching as needed.
Partnered with vendors to ensure safety and sanitation guidelines are in place at all times.
Implemented all cash flow procedures for opening and closing of the store.
Developed open lines of communication to allow for coaching, individual motivation and addresses any concerns.
Utilizes operational tools to achieve operational excellence during the shift.
Chicken and the Egg June 2011 – April 2014
Head Bartender / Lead Server
Maintained the cleanliness of the bar area including bussing tables, providing back up to the kitchen and running food to patrons.
Provided interactive customer service with patrons to meet their request.
Partnered with different areas of the restaurant to provide back up and assist with events on site.
BDB Painting and Wallcovering Services February 2006 – June 2012
Office Manager
Greeted and welcomed all incoming visitors.
Answered, screened and forwarded incoming phone calls.
Received, sorted and distributed daily mail/deliveries.
Served as the point person for maintenance, supplies, equipment and office errands.
Managed and replenish inventory of office supplies and vending products.
Maintained the office condition and arrange for necessary repairs.
Liaise with facility management vendors, including cleaning, catering and building services
Managed all FedEx accounts and communicate any additions, deletions or changes to appropriate staff
Created and implemented a policy and procedures manual for the company.
EDUCATION:
Arizona State University May 2018
Bachelor’s Degree in Psychology; Minor in Sociology
Summa Cum Laude
SKILLS:
Strong work ethic, dedication, integrity, customer service and people focused, problem solver and experience in conflict resolution.
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