Richelle G. Albay

Mobile : +965-********

Whatsapp : +965-********

E-mail : adqlx5@r.postjobfree.com

CAREER OBJECTIVE

I'm an executive professional, I have studied “Professional Office Management course”. I am currently employed as Receptionist And Customer Service Representative, handling all front desk’s tasks and full awareness with customer service and care. I am looking forward to an opportunity in your company in order to contribute in company’s progress and success.

EDUCATION:

2010 Professional Training course

Office Management Certification

ICSA – Kuwait

2000 Systems Technology Institute

Associate in Computer Secretarial

Lucena City

Philippines

EMPLOYMENT RECORD

RECEPTIONIST

Le Cil Paris Healthy Technique

Kuwait

October 2017 - to present

- Greetings the clients with the friendly smile(address by their names).

- Handling the different kinds of telephone calls.

- Handling the appointment for the clients.

- Handling the different types of clients complain

- Preparing the Daily Sales reports and Monthly Sales reports.

- Assisting the clients to their respected technician.

- Checking all the rooms of the technician to make it sure if it’s clean before the clients enter the room.

- Handling the daily inventory.

SHIFT LEADER (FRONT OFFICE)

Al Bastaki International Hotel,

Kuwait

April 2013 – September 2017

- Preparing weekly duty roaster for front office, drivers, and bellboy’s.

- Attending the daily briefing.

- Handling different types of guest complaints.

- Handling the different types of hotel reservations.

- Handling different kinds of telephone calls.

FRONT DESK AGENT/RESERVATION AGENT

Al Bastaki International Hotel

Kuwait

September 2009 - March 2013

- Handling the Check-in and check-out procedures involving delegation of individuals

- Handling different types of hotel reservations

- Handling high balances – credit Procedures.

- Handling guest needs –complaints- anticipating guest needs.

- Handling different kinds of telephone calls.

- Providing all information to the guest about the hotel services and facilities while catering and understanding the demands of the guests

HOSTESS / WAITRESS

Movenpick Hotel

Kuwait

April 2007 - 2009

- Welcoming all guests and visitors.

- Aware with hygienic system standard.

- Maintaining the service up to hotel standard.

- Attending a daily briefing with restaurant manager.

CHAMBERMAID

Movenpick Hotel

Kuwait

April 2005 – 2007

-Complete cleaning tasks on assigned rooms, hotel areas and floors within the prescribed timeframes.

-Carry towels, linens, toiletry and cleaning supplies, using the assigned hotel wheeled carts.

-Perform the cleaning in accordance with hotel standards, safety and cleanliness standards.

-Clean waste bins, empty and clean/replace ashtrays, and dispose of all trash and waste items from rooms.

-Replenish kitchen and refrigerator supplies.

-Replenish drinking glasses, linens, writing supplies, and bathroom items.

-Ensure that service carts are well-stocked for the assigned floors and hotel areas.

-Sweep, mop and polish floors, using approved hotel cleaning tools.

-Clean rugs and carpets, upholsteries, curtains and draperies, using specified vacuum cleaners and shampooers.

-Dust window blinds and rearrange draperies to their original placements.

SECRETARY

Social Security System

Lucena City

Philippines

September 2000 - 2005

- Informative, handling all secretarial and Correspondences.

- Phone’s Manners standard and Switchboard operation.

- Digitizing filing of memos and documents

COMPETENCIES AND SKILLS

-Computer (Mid-level) – Microsoft Office-MS word, MS Outlook, and MS Excel .

-Fidelio; and Macros System.

-Full Front Office-Cross-Training (Reception, Cashier & Guest Relations)

-Up Selling Techniques.

-Handling different kinds of Guest Complaints.

-Guest courtesy

-Hard working particularly when it is needed.

-Flexible, reliable and has time management.

-Fire Training& First aid training and emergency rescue.

-Create trust in all and presentable, high approach to all.

-Phone’s manners and co-operative.

-Sales negotiation.

-Handling different kinds of telephones calls.

-Providing different kinds of company information’s to which you are working for.

PERSONAL DATA

Date of Birth : April 13, 1981

Gender : Female

Nationality : Filipino

Address : B-nied Al Gar

Contact Number : +965-********

Email address : adqlx5@r.postjobfree.com

DECLARATION

I hereby declare that all the above information is correct and accurate to the best of my knowledge

Contact this candidate