Client Services Coordinator - After Sales
Resume:
* ********* **** - * ********* **** Digital Planet
- Digital Planet
Noluthando Lihaiwa
*** ********* ******, **********, ****** - 3939 Highveld Dunn Street, Leopard's Rest Estate, Alberton
061******* *.*.*******@*****.***
https://www.linkedin.com/in/noluthando-lihaiwa-747964194 OBJECTIVE
To obtain a position which allows me to continue learning and perfecting my skills as I provide high quality work, and encourages me to flourish as a legal practitioner EXPERIENCE
Client Services Coordinator
I began training as a YES procurement assistant at the commencement of my contract. I was trained on how to create quotes. As a whole team we were then moved to a different department named Client Services. As a Client Services Coordinator i used to communicate with client, stores and suppliers. We booked in their faulty units in exchange for credit or for them to be fixed depending on the outcome of the assessment. We dealt with units which were still under warranty and basically working under Pinnacle Warranty. I was personally I'm charge of certain of brands like Acer, Rapoo, MsI and so fourth. I had to ensure that we returned the units bcak to the customers within the 21 days SLA and also maintain a healthy and positive relationship with them.
Also responsible for calling clients and providing them with feedback that we receive from the repair centers. Furthermore, I also assisted clients with redeeming their Microsoft 365 and Norton vouchers. FNB Client Services
For this role I was responsible for sending the stock on hand report for FNB every morning and also the purchase order file every afternoon. Moreover, I attended to queries with regards to the above mentioned reports.
PERSONAL DETAILS
Date of Birth : 20/09/1993
Marital Status : Single
Nationality : South African
License : Code B
Languages : English, Isizulu, Sepedi, Tshivenda
EDUCATION
University of Venda
2019
LLB
Maryvale College
2011
Matric
TRAINING AND CERTIFICATES
Professionalism
Succeeding in the workplace
Money Management
Time Management
Communication
Teamwork
Problem solving and critical thinking
Customer Service
Safety in the workplace
Online safety and Etiquette
Emotional Regulation and Communication
Excel
SKILLS AND ABILITIES
Excellent communicator, both written and verbal
Presentable, professional and confident
Great interpersonal skills
Have strong personal and professional ethics with high levels of integrity Detail oriented
Team player - ability to function well in a team
Work well under pressure and meet deadlines
Excellent time management skills
Adhering to principles and values, uploading ethics and values Have the desire and potential to learn
Great interpersonal skills
Drafting skills
Creative thinking and problem solving skills
PROJECTS
YES - Youth Employment Service Quality Work Experience Programme It is a youth empowerment where I was placed in a company to have work experience for a year. During that time I gained experience in procurement and as a Client Services coordinator. I also had excel training which assisted me when it came to handling reports that I had to send to FNB Black Lawyers Association
It is aimed to empower fresh minds in the legal field with the extensive knowledge that will help to empower students in the future through a series of educational activities such as leadership and communication skills. Clinical Legal Education
This was more like a module, however, it enhanced my drafting skills by drafting legal documents on a daily basis. It also enhanced my communication skills as we presented and learned also about the basics of the court procedure.
Community Outreach Program
The purpose of this program was to educate the children in our community about teenage pregnancy, substance abuse, rape and gender based violence. We did this by creating an annual event where we would donate clothes to those who need it, there would be activities that the children would partake in and also provide them with food for the entire day. We made learning fun and the children always looked forward to this program. This has taught me to be detail oriented and also be able to show empathy and aslo enhance my interpersonal skills.
REFERENCE
Mr. Shannon Kupersamy - "Digital Planet "
Client Services - Warranty Supervisor
********@*************.**.**
Mr. Vernon Nemoarane - "NPA"
DPP
**********@***.***.**
Mr. Meshack Mamphogoro - "Univen - Black Lawyers Association Student Chapter 2019" Chairperson
******************@*****.***
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