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Customer Service Referral Coordinator

Location:
Lowell, MA
Salary:
18 an hr
Posted:
March 27, 2022

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Resume:

Erlin Alcantara

Lowell, MA *****

adqlvx@r.postjobfree.com

+1-978-***-****

Authorized to work in the US for any employer

Work Experience

CNA/Home Health Aide

Bayada Home Healthcare

2018 to 2019

• Assisted clients with activities of daily living such as bathing, grooming and meals.

• Observed and documented patient status and reported clients status weekly.

• Transport patients to doctor appointments and other scheduled activities. Certified Nursing Assistant

Life Care Center of Nashoba Valley-Littleron

2014 to 2016

• Assisted clients with activities of daily living such as bathing, grooming and meals.

• Observed and documented patient status and reported clients status weekly.

• Participated with clients recreational activities.

• Assist clients with Range of motion exercise.

CNA/Home Health Aide

Lowell, MA

2013 to 2015

• Assisted clients with activities of daily living such as bathing, grooming and meals.

• Observed and documented patient status and reported clients status weekly.

• Participated with clients recreational activities.

• Assist clients with Range of motion exercise.

Front Desk Associate

Radisson Hotel - Chelmsford, MA

2013 to 2013

• Responsible for providing service that is efficient and effective as a means to maximize room revenue.

• Check guests in and out, often using a computerised system.

• Checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments.

Customer Service Representative, Shift Leader

Dunkin Donuts - Lowell, MA

2012 to 2013

• Maintained records, inventories, and appearance.

• Entered sales on cash register and customer service.

• Maintained promotional and seasonal merchandise. Administrative Assistant

Lowell Community Health Center - Lowell, MA

2010 to 2011

• Responsible for scheduling patient's appointments for five providers. Using Ecw software.

• Filed, faxed, Answered multi-line switchboard, Verified Insurances and collected co-payments.

• Helped referral Coordinator Schedule patients for lab testing and notified hospitals for results.

• Contacted insurance companies in regards to referrals for patients. Education

Diploma/Certificate in Nursing

Harmony health care institute inc - Merrimack, NH

December 2019 to April 2021

General Equivalency Diploma

Lowell High School - Lowell, MA

2013

Skills

• 60 wpm (Less than 1 year)

• Customer Service (1 year)

• RECEPTIONIST (1 year)

• RETAIL SALES (1 year)

• telephone (1 year)

• Nursing

Certifications and Licenses

Certified Nursing Assistant (CNA)

Drivers License

Home Health Aide

Licensed Practical Nurse

Present

Assessments

Verbal Communication — Proficient

March 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Written Communication — Proficient

March 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient

Scheduling Skills — Familiar

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

Bilingual in English and Spanish, Microsoft Word Type 60 wpm, excel in Multi-tasking in a fast pace environment, complete projects within time, Superior in telephone, customer service, and computer skills. Good communication and interpersonal skills.. Good professional attitude.



Contact this candidate