Customer Service Referral Coordinator
Resume:
Erlin Alcantara
Lowell, MA *****
*********************@***********.***
Authorized to work in the US for any employer
Work Experience
CNA/Home Health Aide
Bayada Home Healthcare
2018 to 2019
• Assisted clients with activities of daily living such as bathing, grooming and meals.
• Observed and documented patient status and reported clients status weekly.
• Transport patients to doctor appointments and other scheduled activities. Certified Nursing Assistant
Life Care Center of Nashoba Valley-Littleron
2014 to 2016
• Assisted clients with activities of daily living such as bathing, grooming and meals.
• Observed and documented patient status and reported clients status weekly.
• Participated with clients recreational activities.
• Assist clients with Range of motion exercise.
CNA/Home Health Aide
Lowell, MA
2013 to 2015
• Assisted clients with activities of daily living such as bathing, grooming and meals.
• Observed and documented patient status and reported clients status weekly.
• Participated with clients recreational activities.
• Assist clients with Range of motion exercise.
Front Desk Associate
Radisson Hotel - Chelmsford, MA
2013 to 2013
• Responsible for providing service that is efficient and effective as a means to maximize room revenue.
• Check guests in and out, often using a computerised system.
• Checking guests in and out, issuing keys, taking reservations by telephone or email, preparing bills and dealing with payments.
Customer Service Representative, Shift Leader
Dunkin Donuts - Lowell, MA
2012 to 2013
• Maintained records, inventories, and appearance.
• Entered sales on cash register and customer service.
• Maintained promotional and seasonal merchandise. Administrative Assistant
Lowell Community Health Center - Lowell, MA
2010 to 2011
• Responsible for scheduling patient's appointments for five providers. Using Ecw software.
• Filed, faxed, Answered multi-line switchboard, Verified Insurances and collected co-payments.
• Helped referral Coordinator Schedule patients for lab testing and notified hospitals for results.
• Contacted insurance companies in regards to referrals for patients. Education
Diploma/Certificate in Nursing
Harmony health care institute inc - Merrimack, NH
December 2019 to April 2021
General Equivalency Diploma
Lowell High School - Lowell, MA
2013
Skills
• 60 wpm (Less than 1 year)
• Customer Service (1 year)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• telephone (1 year)
• Nursing
Certifications and Licenses
Certified Nursing Assistant (CNA)
Drivers License
Home Health Aide
Licensed Practical Nurse
Present
Assessments
Verbal Communication — Proficient
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Written Communication — Proficient
March 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Scheduling Skills — Familiar
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
Bilingual in English and Spanish, Microsoft Word Type 60 wpm, excel in Multi-tasking in a fast pace environment, complete projects within time, Superior in telephone, customer service, and computer skills. Good communication and interpersonal skills.. Good professional attitude.
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