Katrina Brown

Ambitious, Skilled, and Talented

Concord, NC 28027

adqlvo@r.postjobfree.com

+1-470-***-****

Highly efficient Customer Service professional with active listening abilities, excellent communication skills, ability to multi-task with a strong attention to detail. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Clerk

Comfort Suites Charlotte Airport - Charlotte, NC

October 2021 to Present

Perform bucket checks upon starting shift, print emergency reports, check arrivals list, print folios and make keys. Register guest to the hotel, collect payment, check routing on direct bill and wholesale accounts. Count market drawer and close shift at the end of the work day. Overnight Front Desk Agent

Fairmont Hotels & Resorts - Chicago, IL

January 2020 to May 2020

Start night by attending brief preshift meeting to hear updates on occupancy, number of remaining arrival's due in and current in-house VIP rooms. Pre-register remaining guest's due to arrive. Complete overnight checklist which includes generating reports, verifying guest status then making updates if necessary. Create Amenity List using Excel spreadsheet. Ensure amenity cards are printed and delivered prior to guest arrival. Maintained a $2000 cash bank, handled cash, posted room charges and performed check out's.

Rental Sales Agent

Avis Budget Group - Detroit, MI

April 2019 to September 2019

Greet customer's, locate reservation in GUI or Wizard operating system, explain details of rental contract, collect payment, call lot Porter with vehicle class, upsell coverage options and ancillary products. Direct client to space number closing sale with appropriate salutations. Front Desk Clerk/Cashier

Treasure Island Hotel and Casino - Las Vegas, NV

January 2007 to July 2016

Checked guests in and out of hotel. Answering calls by third ring. Messaged accounts, also settled and resolved billing

disputes. Responsible for handling and maintaining a $500 cashier bank. Posted miscellaneous charges, collected payments via credit card or cash. Communicated with coordinating departments( i.e sales, housekeeping, and F&B). Keeping track of rates, and occupancy status.

Reviewed account information and charges with guests during check-out. Promoted the hotel brand loyalty scheme through AAA Four Diamond Service standards. Customer Care Representative

Citicards The Lakes

February 2006 to August 2006

Answered a constant flow of customer calls with up to 4-5 calls in queue per minute. Promoted Citi card products and services. Gathered pertinent customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed a high call volume with professionalism.

Consistently hit and exceeded sales goals by at least 20 percent. Front Desk Clerk

The Westin Las Vegas Hotel & Spa - Las Vegas, NV

April 2005 to March 2006

Registered guests to assigned rooms to the hotel or resort. Dropped in walk-in reservations, also booked future stays. Posting charges for liquors, telephone calls and miscellaneous charges to ledgers manually or by using computers.

Promoted the hotel brand through enrollment in Starwood Preferred loyalty program. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Sales Associate

Coach Leatherware - Las Vegas, NV

November 2005 to February 2006

Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Used suggestive selling to increase revenue.

Gift Wrapped and bagged purchases.

Completed all cleaning, stocking and organizing tasks in assigned sales area. Education

Diploma in Business Management

University of Phoenix

Sunset High School

Skills

• Customer service-oriented Cash register familiarity POS software expert

• Customer Service

• Front Desk

• Front Office

• Guest Service

• Reception

• Cashier

• Inventory

• Sales

• Microsoft Excel

• Word

• Marketing

• Time Management

• Communications

• training

• Microsoft Windows

• Operating Systems

• Microsoft Outlook

• Upselling

• Negotiation

• LAN

• WAN

• Computer Networking

• Help Desk

• Hospitality

• Hotel experience

• Leadership

• Computer literacy

• Guest relations

• English

• Phone etiquette

• VPN

• Active Directory

• Microsoft Windows Server

• TCP/IP

• Linux

• Hospitality Experience

• Microsoft Exchange

• Cashiering

• Microsoft Office

• IT support

• Serving

• Barista experience

• Microsoft Word

• Typing

• Customer support

• Filing

• Continuous improvement

• Word processing

• Order fulfillment

• Continuous integration

• Management

• AS400

• AS400

• Order entry

• Customer relationship management

Assessments

Sales Skills: Influence & Negotiation — Highly Proficient November 2019

Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient

Customer Focus & Orientation — Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Proficient

Attention to Detail — Completed

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Front Desk Agent (Hotel) — Highly Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Focus & Orientation — Proficient

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Customer Service Skills — Familiar

August 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Customer Focus & Orientation — Completed

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Retail Customer Service — Completed

December 2019

Comprehending and responding to retail customer needs. Full results: Completed

Personality: Customer Service Fit — Familiar

December 2019

Measures the traits that are important for high-quality customer service. Full results: Familiar

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity Full results: Proficient

Written Communication — Familiar

June 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Customer Service — Familiar

June 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Work Style: Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Proficient September 2020

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Work Motivation — Highly Proficient

September 2020

Level of motivation and discipline applied toward work Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Sober Living of America

Driver/Work Development Coordinator

8/2018 through 01/2019

XPO Logistics

Warehouse Worker

6/2018 through 8/2018

Panera Bread Company

Cashier 10/21/17 through 12/25/3017

Gate Petroleum

Customer Service

03/16/17 through 04/17/17

Contact this candidate