Customer Service Front Desk
Resume:
Katrina Brown
Ambitious, Skilled, and Talented
Concord, NC 28027
*******************@***********.***
Highly efficient Customer Service professional with active listening abilities, excellent communication skills, ability to multi-task with a strong attention to detail. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Comfort Suites Charlotte Airport - Charlotte, NC
October 2021 to Present
Perform bucket checks upon starting shift, print emergency reports, check arrivals list, print folios and make keys. Register guest to the hotel, collect payment, check routing on direct bill and wholesale accounts. Count market drawer and close shift at the end of the work day. Overnight Front Desk Agent
Fairmont Hotels & Resorts - Chicago, IL
January 2020 to May 2020
Start night by attending brief preshift meeting to hear updates on occupancy, number of remaining arrival's due in and current in-house VIP rooms. Pre-register remaining guest's due to arrive. Complete overnight checklist which includes generating reports, verifying guest status then making updates if necessary. Create Amenity List using Excel spreadsheet. Ensure amenity cards are printed and delivered prior to guest arrival. Maintained a $2000 cash bank, handled cash, posted room charges and performed check out's.
Rental Sales Agent
Avis Budget Group - Detroit, MI
April 2019 to September 2019
Greet customer's, locate reservation in GUI or Wizard operating system, explain details of rental contract, collect payment, call lot Porter with vehicle class, upsell coverage options and ancillary products. Direct client to space number closing sale with appropriate salutations. Front Desk Clerk/Cashier
Treasure Island Hotel and Casino - Las Vegas, NV
January 2007 to July 2016
Checked guests in and out of hotel. Answering calls by third ring. Messaged accounts, also settled and resolved billing
disputes. Responsible for handling and maintaining a $500 cashier bank. Posted miscellaneous charges, collected payments via credit card or cash. Communicated with coordinating departments( i.e sales, housekeeping, and F&B). Keeping track of rates, and occupancy status.
Reviewed account information and charges with guests during check-out. Promoted the hotel brand loyalty scheme through AAA Four Diamond Service standards. Customer Care Representative
Citicards The Lakes
February 2006 to August 2006
Answered a constant flow of customer calls with up to 4-5 calls in queue per minute. Promoted Citi card products and services. Gathered pertinent customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed a high call volume with professionalism.
Consistently hit and exceeded sales goals by at least 20 percent. Front Desk Clerk
The Westin Las Vegas Hotel & Spa - Las Vegas, NV
April 2005 to March 2006
Registered guests to assigned rooms to the hotel or resort. Dropped in walk-in reservations, also booked future stays. Posting charges for liquors, telephone calls and miscellaneous charges to ledgers manually or by using computers.
Promoted the hotel brand through enrollment in Starwood Preferred loyalty program. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Sales Associate
Coach Leatherware - Las Vegas, NV
November 2005 to February 2006
Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Contacted other store locations to determine merchandise availability. Used suggestive selling to increase revenue.
Gift Wrapped and bagged purchases.
Completed all cleaning, stocking and organizing tasks in assigned sales area. Education
Diploma in Business Management
University of Phoenix
Sunset High School
Skills
• Customer service-oriented Cash register familiarity POS software expert
• Customer Service
• Front Desk
• Front Office
• Guest Service
• Reception
• Cashier
• Inventory
• Sales
• Microsoft Excel
• Word
• Marketing
• Time Management
• Communications
• training
• Microsoft Windows
• Operating Systems
• Microsoft Outlook
• Upselling
• Negotiation
• LAN
• WAN
• Computer Networking
• Help Desk
• Hospitality
• Hotel experience
• Leadership
• Computer literacy
• Guest relations
• English
• Phone etiquette
• VPN
• Active Directory
• Microsoft Windows Server
• TCP/IP
• Linux
• Hospitality Experience
• Microsoft Exchange
• Cashiering
• Microsoft Office
• IT support
• Serving
• Barista experience
• Microsoft Word
• Typing
• Customer support
• Filing
• Continuous improvement
• Word processing
• Order fulfillment
• Continuous integration
• Management
• AS400
• AS400
• Order entry
• Customer relationship management
Assessments
Sales Skills: Influence & Negotiation — Highly Proficient November 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
November 2019
Responding to customer situations with sensitivity. Full results: Proficient
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Front Desk Agent (Hotel) — Highly Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Proficient
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer Service Skills — Familiar
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Focus & Orientation — Completed
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Retail Customer Service — Completed
December 2019
Comprehending and responding to retail customer needs. Full results: Completed
Personality: Customer Service Fit — Familiar
December 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Written Communication — Familiar
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Customer Service — Familiar
June 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Work Style: Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Proficient September 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Work Motivation — Highly Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Sober Living of America
Driver/Work Development Coordinator
8/2018 through 01/2019
XPO Logistics
Warehouse Worker
6/2018 through 8/2018
Panera Bread Company
Cashier 10/21/17 through 12/25/3017
Gate Petroleum
Customer Service
03/16/17 through 04/17/17
Contact this candidate