Travel Consultant Bba

CAREER OBJECTIVE

To be in a position where I can fully utilize my management skill & progress carrier guidance while making contribution to success of my employer

Work experience

TRAVEL ASSOCIATE (BCD TRAVEL INDIA PVT LTD) (02JUL18 – 02JUL19)

TRAVEL CONSULTANT (BCD TRAVEL INDIA PVT LTD) (02JUL19 – 13FEB22)

Roles and Responsibilities

Learned about the basics of the Corporate Travel Industry .

Meeting individual and team targets.

Issuing straight tickets/exchanges/refunds and processing schedule changes/ upgrades from airline.

Accountable for work provided.

Handling special service requests with regards to AIR/CAR/HOTEL/LIMO/RAIL from the traveler.

Floor training for new employees and mentor for enhancing performance.

Driving quality with error analysis, daily quizzes / refresher session for the team.

For queries regarding issue of ticket calling the airline support desk and take necessary info for ticketing.

Reaching out to passenger regarding the issue faced while ticketing and if require additional information for exchanges via e-mail.

Keeping in track of the PNR until it is ticketed even if the other team is handling the PNR.

Getting cross skilled with other process if required and keeping updated.

Updating the user request to Itinerary and calling the Hotel and inform about the user request and confirming it.

While working maintaining no error and Zero dollar payout to the company for the PNRs which I have worked.

EDUCATION

QUALIFICATION

UNIVERSITY/INSTITUTE

YEAR

PERCENTAGE

BBA (FINANCE)

SRN ADARSH DEGREE COLLEGE

BANGALORE UNIVERSITY

2018

75%

12th grade

SRN ADARSH PU COLLEGE

STATE BOARD

2015

73%

10th grade

BSVP SCHOOL

STATE BOARD

2013

72%

SKILLS

GDS Knowledge : Sabre, Apollo, Amadeus

Soft Skills : Communication skill.

Time management.

Ability to work under pressure.

Adaptability.

Computer Skills : Basic operating system.

Knowledge in MS Office including Excel.

PERSONAL PROFILE

Father Name : C. Murugan

Gender : Male

Date of Birth : 29/06/1996

Marital Status : Single

Nationality : Indian

Languages Known : English, Kannada, Tamil, Telugu and Hindi

HOBBIES

Sports : Playing cricket, Table Tennis, walking, Exercise etc.

Socializing : Volunteer work.

Music : Listening.

STRENGTHS

Positive Thinking.

Quick Learner.

Objective Oriented.

Discipline.

DECLARATION

Finally affirming that particulars furnished above by me are true to best of my knowledge.

(RAJENDRA PRASAD.M)

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