Humacao Customer Service

Location:

Jacksonville, FL

Posted:

March 27, 2022

Contact this candidate

Resume:

PROFESSIONAL

SUMMARY

Driven, caring with

experience in multiple

areas of pharmacy work.

Highly adaptable to any

work environment and

understands the demands

and responsibilities of a

Pharmacist. Experience in

clinical pharmacy services,

patient medication therapy

management,

pharmaceutical dosing,

providing individualized

medication regimens in

alignment with orders.

Skilled in collaborating with

team members to expedite

urgent requests while

maintaining impeccable

focus on safety, accuracy

and confidentiality.

Advanced communicator

with all levels of staff,

management and

healthcare providers.

Coordinates with physicians

and other health care

workers to optimize patient

care by ensuring that

prescribed medications are

appropriate and effective in

each individual. Monitors

dosages, effectiveness, side

effects and possible

interactions.

MARILIZ AMARO DIAZ

****************@*****.*** 954-***-****

299 LEYDECKER RD.WEST SENECA,NY 14224

BLVD,PEMBROKE PINES,FL, 33024

EXPERIENCE

STAFF PHARMACIST • CVS PHARMACY •

SEPTEMBER 2020-CURRENT (30-40 HOURS/WEEK)

-Vaccinated patients to provide immunity against seasonal influenza, pneumococcal, shingles, COVID-19 and other diseases. Administered immunizations on flu clinics at multiple sites.

-Interpreted prescriptions from healthcare providers to properly dispense medications.

-Dispensed controlled substances using careful oversight and audit procedures.

-Properly compounded and dispensed medications as prescribed.

-Directly supervised 5 to 6 Pharmacy Technicians, interns and support staff.

- Provided strong clinical therapeutic skills to evaluate for appropriate dosage, drug interactions, allergies, duplication of therapy, adverse drug reactions, and contraindications before dispensing medications.

-Communicated regularly with physicians, nurses, insurance companies and managed care organizations.

-Effectively resolved insurance rejections and billing issues.

-Supported and supervised pharmacist, nurses and technicians conducting COVID 19 testing and COVID 19 vaccination.

-Assisted patients with cost-effective interventions and documented care notes and recommendations.

-Performed patient care calls to promote better adherence, education on disease states and counseling on medications on a daily basis. PHARMACY INTERN • CVS PHARMACY •

MAY 2020-AUGUST 2020 (20-30 HOURS/WEEK)

-Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.

-Provided friendly customer service at drop-off and pick-up counters.

-Discussed over-the-counter supplements to help manage symptoms.

-Contacted insurance companies to resolve claims issues.

-Counseled patients on new medications, OTC products and conducted blood pressure screenings.

-Provided patient-centered education on chronic disease states and educated on lifestyle modifications.

MA MARILIZ AMARO DIAZ

****************@*****.*** 954-***-****

299 LEYDECKER RD.WEST SENECA,NY 14224

BLVD,PEMBROKE PINES,FL, 33024

AMARO-DIAZ 2

EDUCATION

DOCTOR OF PHARMACY • MAY 2020 • NOVA SOUTHEASTERN UNIVERSITY, FT. LAUDERDALE, FL GPA 86.10

BACHELOR IN MICROBIOLOGY • MAY 2014 • UNIVERISTY OF PUERTO RICO, HUMACAO,PR Graduated Magna Cum Laude

Minored in Chemistry

Dean’s list August 2009-May 2010

SKILLS

• HIPAA Regulations

• Excellent Customer Service Skills

• Full Bilingual in English and Spanish

• Pharmacy Law Knowledge in multiple states

• In good standing with the Florida Board of Pharmacy

• Committed to quality assurance

• Strong Telephonic Skills

• Conflict Resolution Skills

• Excellent Listening and Interpersonal Skills

• Competent in the use of computer/technology including Microsoft Word, Excel, and Outlook

• Strong communication skills

• Self-directed and excellent organizational skills ADVANCED PHARMACY PRACTICE EXPERIENCE (APPE)

MEMORIAL REGIONAL HOSPITAL • FEBRUARY 2020 • AMBULATORY CARE, HOLLYWOOD,FL Preceptor: Dr. Sade Simmons, PharmD, BCGP and Dr. Kayla Brice, PharmD, BCPS

• Prepared discharge transitions of care consult notes and educated the patients on their medications.

• Prepared transitions of care consults on the inpatient location and implemented patient-centered drug therapy care plans.

• Conducted telephone encounters on 7 days follow-up calls. MA MARILIZ AMARO DIAZ

****************@*****.*** 954-***-****

299 LEYDECKER RD.WEST SENECA,NY 14224

BLVD,PEMBROKE PINES,FL, 33024

AMARO-DIAZ 3

• Educated patients on the side effects and indication of their medications.

• Assisted with medication reconciliations, prepared care notes and documented changes on Epic.

• with an inhaler project, evaluating for alternatives on inhalers to be used outpatient that are covered from their current insurance companies.

JOE DIMAGGIO CHILDREN’S HOSPITAL • JANUARY 2020 • INPATIENT PEDIATRICS, HOLLYWOOD,FL Preceptor: Dr. Young Shin, PharmD, BCPPS

• Engaged on rounds giving recommendations for an optimal patient care.

• Conducted a data collection for a Medication Utilization Evaluation on IM/IV corticosteroids and magnesium administered to mother before giving birth and evaluated for intraventricular hemorrhage on premature neonates on their 36 weeks.

• Coordinated calling hospitals around United States to verify their protocols and procedures while using IV iron on premature neonates.

BROWARD HEALTH MEDICAL CENTER • OCTOBER 2019 • ADVANCED HOSPITAL, FT. LAUDERDALE,FL Preceptor: Dr. Monique Hazelcorn, PharmD, BCPS

• Conducted a data collection for an Medication Utilization Evaluation on Octreotide.

• Created a SOAPE on the presentation of a patient case and the appropriate use of Giaprezza.

• Created an SBAR (Situation, Background, Assessment and Recommendation) for the justification of the removal of furosemide and mannitol from the Malignant hyperthermia cart.

• Conducted on organizing the agenda for the Pharmacy and Therapeutics (P & T) committee meeting. CLEVELAND CLINIC FLORIDA • SEPTEMBER 2019 • TRANSPLANT CARE, WESTON,FL Preceptor: Dr. Nina Joiner, PharmD, BCPS

• Daily rotation tasks included: topic discussions with preceptor and team members, reviewed patients daily, performed medication reconciliation of transplant patients and provided medication recommendations on round with medical team.

• Counseled patients for medications to avoid on kidney donor and created medication action plans to provide counseling on discharge medications on a daily basis.

• Rounded on the selection meeting for evaluating the selection process of the recipient donors.

• Served as a Spanish translator for pharmacists and the medical team during rounds. UNITED HEALTHCARE • AUGUST 2019 • MANAGED CARE, MIRAMAR,FL Preceptor: Dr. Laura Bettoney, PharmD

• Worked with an MTM pharmacist and assistant manager of OptumRx providing MTM services.

• Charted and discussed guidelines for diabetes, hypertension and hyperlipidemia. MA MARILIZ AMARO DIAZ

****************@*****.*** 954-***-****

299 LEYDECKER RD.WEST SENECA,NY 14224

BLVD,PEMBROKE PINES,FL, 33024

AMARO-DIAZ 4

• Conducted Patient Centered Adherence Monitoring calls to adults and geriatric population.

• Identified barriers, developed solutions and provided recommendations to overcome barriers.

• Utilized clinical therapeutic skills and knowledge of appropriate medication dosing in geriatric and adult populations.

• Performed Statins Use in Persons with Diabetes (SUPD) calls daily to providers verifying patients history of medications and provided recommendations to improve patient care.

• Called providers and pharmacies requesting refills and changes on prescriptions to ensure adherence.

• Presented journal club and case presentation on Medication adherence.

• Conducted calls for the Dual Special Needs Patients (DSNP) regarding their medication adherence and giving recommendations for improvement on cost effective interventions and coordinated transportation resources to low income patients to increase adherence.

• Provided formulary and therapeutic interchanges and assessed unnecessary medications and duplication of therapy.

• Performed the 5 Core Elements of MTM Services and documented services provided. BROWARD HEALTH MEDICAL CENTER • JUNE 2019 • INTERNAL MEDICINE, FT.LAUDERDALE,FL Preceptor: Dr. Heidi Perez, PharmD, BCPS

• Daily rotation tasks included: rounds with other healthcare providers, patient/disease state discussions with preceptor, patient education and discharge counseling to heart failure patients.

• Presented a Journal Club on the article of “Effects of antiplatelet therapy after stroke due to intracerebral hemorrhage (RESTART): a randomized, open-label trial”.

• Daily verification of pharmacokinetics calculations including vancomycin dosing, renal dosing, IV to PO conversions, and anticoagulation dosing.

• Organized the Crash Cart presentation given for the medical team.

• Conducted a literature review for an aspirin project searching the guidelines for aspirin 81-325mg evaluating safety, efficacy and side effects regarding bleeding. CVS HEALTH • MAY 2019 • COMMUNITY PHARMACY, PEMBROKE PINES,FL Preceptor: Dr. Jenny Lerner, Rph

• Provided education and counseling to patients regarding their medications.

• Received verbal prescriptions and completed prescriptions transfers.

• Counseled patients daily on new medications, indications, and side effects.

• Managed inventory and patient records.

• Filled the 222 forms of the DEA for CII, prepared compounding medications, handled insurance issues when third party rejects, assisted patients on the drive thru and familiarized with E-Force. MA MARILIZ AMARO DIAZ

****************@*****.*** 954-***-****

299 LEYDECKER RD.WEST SENECA,NY 14224

BLVD,PEMBROKE PINES,FL, 33024

AMARO-DIAZ 5

VOLUNTEER EXPERIENCE OR LEADERSHIP

COVID-19 VACCINATION • CVS PHARMACY • JANUARY 2020- CURRENT

-Provided COVID-19 vaccination at multiple sites.

-Diluted and prepared vaccines to be administered to patients

-Supported, monitored and assured the appropriate temperature and handling of the COVID-19 vials. COVID-19 TESTING • CVS PHARMACY • OCTOBER 2020- CURRENT

-Organized, supervised and supported COVID 19 testing for more than 600 artists and staff.

- Project held at the television broadcasting company called Telemundo and BB&T Latin Billboards. LICENSURE AND CERTIFICATIONS

• APhA Delivering MTM Services Certification May 2021

• Pharmacist license

o Florida Board of Pharmacy PS61492

o Certified to administer immunizations September 2020 o New York Pharmacist licensing (in progress)

• CPR/AED Certification September 2020

• APhA Pharmacy-Based Immunization Delivery May 2017

• Basic Life Support Certification August 2016

REFERENCES

• Gabrielys Carvajal, PharmD

o Pharmacy Manager at CVS Pharmacy