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GANESAN SUBRAMANINAN

Chennai, IN, ****** E: adqlq8@r.postjobfree.com M: 638******* / 948-***-****

Professional Summary:

Enthusiastic International Business Development Manager eager to contribute to team success through hard work attention to detail and excellent organizational skills. Clear understanding of market standard products and sales growth and training in the particular (sales & marketing) skills. Motivated to learn, grow and excel in IT industry. Hardworking and passionate jobseeker with strong organizational skills eager to secure entry-level business development director position in prominent environment. Ready to help teamnnai, achieve company goals. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Intern studying IT industry seeks an internship opportunity to expand skills and gain valuable real-world experience. Friendly student available for weekend, evening and holiday shifts

Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Global Business Development Director with over 21+ years of successful experience in marketing and sales Recognized consistently for performance excellence and contributions to success in development industry.

Strengths in marketing and sales backed by training in IT business industry. To seek and maintain a full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Easy going by nature and able to get along with both the colleagues and senior managers, currently looking for a suitable product or senior manager positions. Willing to relocate: Anywhere

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Work Experience:

Vice President - Sales, Marketing & Business Development Ionixx Technologies Private Limited

Chennai, TN, IN, Aug 2018 to Present

Summary: An energetic and results-oriented Director – Business Development of Sales & Business Development with extensive experience in product launch, business development, training and education, market research, public relations, territory management, strategic planning, and brand management in the advertising industry. A cost-conscious problem solver who streamlines processes to most effectively achieve strategic sales goals. A dedicated team leader who leads local teams to success while ensuring client satisfaction. Director – Business Development of Sales And Marketing responsible for leading sales, business development, and customer collaboration across the global marketplace for QEP; a worldwide leader in the manufacturing, and distribution of a comprehensive line of specialty tools, flooring, and related products. Skills: Sales, Management, Salesforce, Operations, Telecommunications, Sales Management, Marketing, Business Development, Management, Customer Relationship Management. MS Suite, Salesforce, Delphi, LMS, Marketing Communications, Media, Strategic Planning

Interacted with teams in multiple languages and provided clarification

Developed financial and business forecasts for strategic planning.

Supported employee payroll processes by tracking attendance logs and expense monitoring.

Generated significant annual savings by implementing new processes and reducing wasted resources

Worked with team members to deliver effective customer service strategies.

Customized customer experiences to build brand loyalty.

Improved client consultations and determined needs through team management.

Led steady and productive operations.

Employed excellent time-management skills to maximize task completion and reduce errors.

Created marketing campaigns using social media strategies and analytics.

Structured schedules to complete tasks and streamline workflows.

Increased site traffic through targeted SEO and PPC campaigns.

Managed team of dedicated employees, overseeing hiring, training, and professional growth

Of employees

Assisted team members and customers in finding products.

Applied effective up selling techniques to increase per-sale revenues.

Maintained and built positive client relationships. 3

Helped teams with assignments and deliverables.

Monitored system functions and performance levels.

Guided teams in product merchandising and inventory management.

Coordinated cost-effective solutions across teams, significantly reducing production errors.

Supported employee payroll processes by tracking attendance logs and expense monitoring.

Managed team of dedicated employees, overseeing hiring, training, and professional growth of employees.

Monitored system functions and performance levels.

Worked with team members to deliver effective customer service strategies.

Developed financial and business forecasts for strategic planning.

Generated significant annual savings by implementing new processes and reducing wasted resources.

Increased site traffic through targeted SEO and PPC campaigns.

Assisted team members and customers in finding products.

Employed excellent time-management skills to maximize task completion and reduce errors.

Customized customer experiences to build brand loyalty.

Assisted in developing advertising and marketing strategies across social media platforms.

Helped teams with assignments and deliverables.

Spearheaded special projects supporting profitable business direction.

Created marketing campaigns using social media strategies and analytics.

Guided teams in product merchandising and inventory management. IT Service Delivery Manager

Landmark Software Services Pvt. Ltd.

Chennai, TN, IN, Jul 2013 - Aug 2018

Summary: The IT Service Delivery Manager is accountable for the end-to-end delivery of programs and projects to meet customer needs, and responsible for customer relationships across their span of control. The IT Service Delivery Manager is responsible for the relationships with their customers for a single geography (including global) within an EY service line or Core Business Services (CBS) function. The IT Service Delivery Manager (SDM) will report into the Digital Experience Service Delivery Leader (SDL) and will be responsible for driving the delivery and migration of the EY IT Projects associated to the Digital. Fast Forward (DFF) technology roadmap and our new digital marketing platform. You will work closely with the Brand, Marketing and Communications (BMC) organization and the DFF Product Board, manage supporting technology vendors, and lead the successful technology delivery for EY’s exceptional digital experience. 4

include enabling best in class project teams as well as managing the active Service and retiring the legacy.

Skills: Good computer skills and the ability to use business support software. Expert knowledge of ITIL disciplines. Managing company budget and finances. Ability to manage conflict and offer suitable resolutions. Strong customer service, project management, and quality control skills. Resource planning skills. Experience of managing 3rd parties and 3rd party delivered services. Conflict management and resolution. Keen sense of time management. Excellent leadership and customer service skills. Strong teamwork skills and attention to detail. Excellent written and verbal communication skills. Willingness to support and mentor junior staff. Able to manage sensitive and sometimes confidential information. Self-motivation and able to take responsibility. Assessing customer feedback and using their expertise to establish, improve, and refine services.

Introduce and implement new ways of working that deliver efficiency and effectiveness within QA and Testing

Proactively communicate with IT development and business teams to deliver high quality testing services

Be hands on, understanding the technical details of the product(s) and assist the development and test teams in design and troubleshooting

Innovate in areas of Automation, Test Environments and Test Data with focus to reduce manual effort and dependency on development teams for support

Be motivated to contribute and do what it takes to get things done as well as motivate others

Taking ownership of the business and technology partnership at our Auckland campus

Overseeing IT infrastructure and the service desk for NZ

Assisting the Australia-NZ wider IT team in ensuring all internal requirements are met and projects are collaboratively and consistently implemented

Ensuring the NZ business meets regulatory needs and requirements

Leading and developing the NZ IT team

Report to the Director of Continual Service Improvement to develop and improve IT Service Management processes and Metrics for Incident, Problem, and Change Management

Maintain relationships with a portfolio of Chief Operating Officers and users in US, Canada, and Puerto Rico

Assist in the fielding and triaging of escalations from users, brokers, and agents

Assist with managing a portfolio of IT Services Vendors including Service Desk, Field Services, Network, hardware and software vendors

Maintain high performing service support functions including and IT Service Desk, Desktop Support and VIP Support

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Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required

Take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review

Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed

Drive internal and third party service review meetings covering performance, service improvements, quality and processes

Work across HUB technology towers to establish accountability with metrics

Align with cloud strategy to ensure clean service introduction of new capabilities

Serve as primary point of contact for pre-determined business escalations from and to IT

Conducts evaluations with customers on the phone, via e-mail or through postal mail

Sets customer satisfaction goals on various individual criteria as well as the total customer experience, and take steps to correct deficiencies

Acts as the link between a variety of projects, customers, and resources Senior Product Manager

Techfetch.com

Chennai TN, IN June 2009 to June 2013

Summary: Established overall strategy for delivering sales tools and collateral to the field for sales engagements. Gathered product evidence in the form of benchmarks, demos, case studies, and testimonials. Boosted internal and external product awareness through websites, events, advertising, and PR. Set marketing strategy for academic, federal, oil and gas, and financial market segments. Represented company products at events, conferences, and executive briefings. Oversaw market research including opportunity analysis, competitive analysis, direct and indirect customer requirements gathering and analysis. Administered budget of up to $1.3M. Skills: Significant experience in product lifecycle management and working in Agile environment. Background in software development and program management is preferred. Strong organizational leadership and communication skills. Strong problem-solving skills with creative approach. You need excellent communication skills, leadership qualities, and the ability to multitask. You should be familiar with agile methodologies and software such as Salesforce.

Developed key automation for reporting resulting in improved closing cycles by 30%

Managed outreach to 30 State agencies in one phase to gather data requirements needed for migration of email, calendars, shared resources, and devices from various platforms for over 6,700 accounts

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Collaborated with developers and other SME (Subject Matter Experts) to establish the technical vision and analyzed tradeoffs between usability and performance needs

Took lead on the migration of the company's Microsoft SQL to MySQL project. This included updating 30 client-facing websites and one internal administration site

Facilitated on-time/on-budget regional implementations for over 15k users.

Managed and trained 15+ client resources on new software application

Reduced backlog of policies needing to get redone and mailed by 80% in four months

Conducted work-shops to identify and document key pain points and business objectives for a Site core implementation

Facilitated and ran agile sprint planning, prioritization, and grooming sessions with technology and client teams

Worked with UI/UX teams to translate requirements into wireframes and designs.

Drafted requirements and translated them into epics and user stories using JIRA.

Lead post development sprint demo’s to showcase completed work to clients

Performed QA activities and worked with development team on debugging activities.

Performed analysis of as is content management systems for clients

Key client contact for project status updates, steering committee reporting, vendor mgmt. and account management tasks.

Worked with UI/UX teams in conducting customer interviews, developing persona’s. for our UI/UX design teams.

Product manager leading a large scale digital transformation for a major loan service provider.

Defined and prioritized unique solutions for clients that focused on digital technology, people, and process improvements.

Lead digital delivery manager for customer service design project implementing a new Adobe Experience Manager (AEM) and Mobile Native app solution for a financial services company.

Co - created a content and marketing strategy focused on driving relevant and strategic content to drive client KPI’s.

Participated in usability testing exercises with identified customers to ensure product effectiveness.

Mentored junior project managers by teaching digital process and project management best practices.

End to end product owner responsible for managing all aspects of product from gathering and prioritizing new features, developing stories for features and working across creative, development, analytical. and qa teams to make those features known. 7

Lead implementation manager for the end to end rollout and development of AWS platform for large financial client.

Responsible for leading, gathering, and prioritizing requirements that were used for inputs into design and development teams.

Team lead responsible for the product launch of an updated financial portal for a leading loan provider in the US.

Main point of contact for managing and resolving issues, improving collaboration, and quality of delivered products.

Lead user forums to present product and program strategy digital roadmaps to clients, and collected feedback for further refinement.

Lead feature definition and prioritization workshops with clients

Rolled out a major ecommerce (Magneto) solution for a client that resulted in a 25% increase in sales over two quarters.

Led Agile sprint planning sessions, daily stand up’s, sprint review meetings, and retrospective meetings.

Built out current state analysis flows providing recommendations for short - and long-term digital improvements.

Managed project budgets upwards of $5-$15M.

Responsible for building out projects timelines, roadmaps, resource plans, and maintaining full financial control for all projects.

Maintained JIRA in conjunction with Confluence for gathering business requirements, writing test cases, building user stories, and traceability matrix for all

As Product owner conducted stream intake sessions with other product owners to coordinate strategy, prioritization and backlog transition to delivery and execution teams Customer Service Operation Manager

Siemens Information Processing Services

Chennai, TN, IN, June 2006 to May 2009

Measuring and improving overall customer experience levels

Specifying and building tools to improve the speed and quality of support.

On boarding and training new support team members.

Analyzing support workflows and making suggestions to improve efficiency and effectiveness

Working closely with product teams to understand and give input into product changes relating to the customer service department.

Assisting with the design and rollout of new support channels and service offerings 8

Managing schedules of team members according to customer demand and any service level agreements

Developing and maintaining standard operating procedures for common situations

Preparing performance reports by collecting and analyzing data from the customer service functions

Identifying and acting to remove obstacles to delivering consistently high levels of service

Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.

Leading and supporting customer service teams through required changes

Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.

Project Manager- Publishing

Thomson Digital

Chennai, TN, IN, Feb 2001 to May 2006

Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.

Fostered relationships with vendors to promote positive working relationships.

Developed and initiated projects, managed costs, and monitored performance.

Reined in project costs while meeting key milestones.

Boosted revenues by coordinating and executing projects and growing inventory diversity.

Provided accurate, detailed quantity take-offs from project drawings and technical specifications.

Modified and directed project plans to meet organizational needs.

Identified, reviewed and applied policies and procedures.

Managed projects from procurement to commission.

Eliminated discrepancies in progress by reviewing performance, spend and timeline.

Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.

Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.

Provided management for internal personnel, contractors and vendors.

Drove team success through shared vision and recognition of quality performance.

Oversaw high profile projects for by planning, designing, and scheduling phases 9

Achieved project deadlines by coordinating with contractors to manage performance

Headed project teams specializing in design and launch activities.

Identified plans and resources required to meet project goals and objectives.

Maintained open communication by presenting regular updates on project status tocustomers.

Built successful project plans covering objectives, resources and staffing to meet schedules.

Adhered to budget requirements with excellent planning and consistent expense monitoring.

Recruited and oversaw personnel to achieve performance and quality targets.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Obtained needed resources by strategically negotiating with stakeholders and outsidesuppliers. Verified quality of deliverables and conformance to specifications before submitting toclients.

Reported regularly to managers on project budget, progress and technical problems.

Sourced, vetted and managed vendors needed to accomplish project goals. Educational Qualifications:-

Master’s of Science in Computer Application - MCA

Noorul Islam College of Engineering and Technology Madurai Kamaraj University –Madurai, TN, IN

B.sc. Computer Science – Computer Information & Science M.D.T. Hindu College – Tirunelveli, TN, IN

Manonmaniam Sundaranar University – Tirunelveli, TN, IN Professional Skills:-

Excellent planning and organization, project management, and time management skills

Strong computer skills, including proficiency in Sales force, PowerPoint and Excel

Excellent writing, communication, analytical and negotiation skills

Excellent verbal and writing skills in English

Excellent communication skill

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IT Skills:-

MS Office. Word, Excel, PowerPoint, Outlook, Access, OneNote

Email. Filters, folders, mail merge, rules.

Google Drive. Docs, Sheets, Forms, Slides.

Writing. WordPress, SEO, Yoast, journalism, technical writing, ghostwriting

Spreadsheets. Excel, Google Sheets, Open Office, comparative analyses, pivot tables,macros, link to database, vertical lookups

Social Media. Facebook, Twitter, LinkedIn, Instagram, posts, giveaways, customer interaction

Phone skills. Voicemail, forwarding, hold, recording

Web. HTML, CSS, JavaScript, WordPress, Content Management Systems (CMS)

Enterprise Systems. Payment Processing, Automated Billing Systems, Customer Relationship Management (CRMs like Oracle Netsuite or Sales force), Business Continuity Planning, Enterprise Resource Planning (ERPs like SAP, Oracle).

Computer Skills. MS Office, Google Drive, spreadsheets, email, PowerPoint, databases,social media, web, enterprise systems.

Programming Skills. C#, SQL, Java, C++, HTML, JavaScript, XML, C, Perl, Python, PHP,Objective-C,AJAX, ASP.NET, Ruby(with SQL, Java, and Python)

Troubleshooting. Assessment, system knowledge, analytical skills, testing, calm mindset,problem-solving, logic, critical thinking skills, collaboration, and communication.

Planning. Analysis, conceptual skills, brainstorming, decision-making, forecasting, logistics,problem-solving skills, cost-assessment, requirements-gathering

Project Management Skills. Task management, prioritization, delegation, task separation,scheduling, risk management, Scrum.

Presenting. Public speaking, PowerPoint, Keynote 11

Summary of Accomplishments & Achievements:-

Key Qualifications & Responsibilities:-

Developed a new employee orientation program that 100% of the company locations adopted.

Responded to over 85 customer calls daily and solved 90% of their concerns.

Served customers in a positive way, receiving two customer service awards in the past year.

Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%.

Created a multi-media campaign that increased enrollment by 700 students in eight years.

Led a team of 40+ front-end developers, software engineers, and QA testers.

Liaised with members of back-end team, as well as Head of IT (HoIT) and executive leadership.

Maintained and resolved problems with headless browsers, markup, cross-browser compatibility, and responsive web design.

Key Achievements:-

Effectively administered 10+ websites with total traffic of 1.3 million visitors per month and

$300K+ in monthly revenue.

Re-organized something to make it work better

Identified a problem and solved it

Come up with a new idea that improved things1

Developed or implemented new procedures or systems

Worked on special projects

Received awards

Been complimented by your supervisor or co-workers

Increased revenue or sales for the company

Saved money for the company

Saved time for the company

Contributed to good customer service

Hobbies:-

Music, Gardening, Shopping

Music:-

Making music is far more than just a pleasant pastime. Simply listening to music can be soothing for the soul, mind and body – an all-round mood booster – so imagine what creating music can do to a 12

person. Anyone who plays music goes on a fulfilling journey of emotion, sound, focus, persistence and learning

Listening to music is a hobby because it can be very relaxing and enjoyable. According to Scientific American, listening to music helps reduce stress and anxiety, improves mental functions like memory and reasoning, promotes cardiovascular health, increases pain tolerance, reduces depression which improves mood

Music is capable of raising states of consciousness, changing your mood, developing the brain, lowering stress levels and accessing different states of the mind. Making music your new hobby can heal your body and your soul, making you a happier, well-rounded person. Gardening:-

Gardening is an activity that's good for both the mind and body, and can be enjoyed by people of all ages. Plus, you get to eat the delicious fruits, vegetables and herbs that you grow. So, grab your tools and get in the dirt! ... In fact, gardening has shown to be helpful in reducing the risk of depression. Gardening is a very pleasant and rewarding a hobby. Some nature lovers have a hobby of gardening because they love nature's scenic beauty. In gardening, people grow different types of plants, shrubs, bushes where flowers blossom. Plants and trees are an essential component of our life. My favorite hobby is planting. I love to plant both flowers and green trees. My little garden is in front of my little house, at the terrace, in my bedroom and in my bathroom I very much love fragrant white flowers planting in my garden such as Jasmine, White Champaka, and Wild Water Plum. Shopping:-

Shopping as a hobby can be fun, but it brings all sort of problems, not only to the planet but to our personal lives. Money: this is probably the most obvious to most people, shopping on regular basis for things we don't need, hurts our ability to save or invest in things that can be more beneficial long term. Yours sincerely,

(SUBRAMANIAN GANESAN)

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