Customer Service Sales Associate
Resume:
Shannon Leary
*************@*****.***
Summary
Sales professional who excels in a fast-paced, deadline-driven environment. Client-focused with broad knowledge of customer service. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals. Enthusiastic sales associate possessing expertise in the retail sales industry. Reliable, punctual, and hard working.
Highlights
Approachable Customer Service Expertise
Flexible Punctual and Reliable
Dedicated Team Player Team Leadership
Excellent Time Management Dependable
Relationship Selling Cheerful and Energetic
Experience
Omaha Steaks
Omaha, NE
Outbound Sales Representative 3/16/2007 to 7/1/2010 Called clients, made sales, following up with personal and company clients. Trained other reps on how to sell.
Omaha Post Office
Omaha, NE
Automations 07/2010 to 12/2010
Seasonal help- Sorting Mail, Mail distribution, zip code sorting with machines, multi-tasking, working with teams, and time management with tasks. Children’s Place
Omaha, NE
Sales Associate 07/2013 to 05/2014
Sales Associate- did register sales, credit card sign ups, meet and greet customers, stocking, inventory, shipments, closings and cleaning, upselling merchandise. Took care of customers and did what it took to make numbers and make the customers experience an enjoyable one.
Deb
Omaha, NE
Assistant Manager 03/2014 to 11/2014
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Describe merchandise and explain the operation of merchandise to customers. Facilitated monthly and quarterly physical inventory counts. Gymboree
Omaha, NE
Assistant Manager 11/2014 to 3/2016
Computed sale prices, total purchases and processed payments. Describe merchandise and explain the operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment, and exchanges. Sun Tan City
Omaha, NE
Team Member 3/1/2016 to 5/1/2017
Performed closing and opening duties, sold products to customers, trained new employees, and constantly up to date on new products and services to relay to customers.
H&H Chevrolet
Omaha, NE
Customer Service Specialist 3/16/2017 to 2/17/2019 Interact with customers by phone to make appointments, collect information, and conduct follow-ups. Notify Customers about recalls that are issued. Follow-up with customers about satisfaction of service and sales. Resolve problems and clarify any issues with the customer. Build relationships and long lasting impressions with customers.
Alorica
Omaha,NE
Customer Service Specialist
10/28/2019-08/24/2020
Responsibilities
To provide collections/receivables management phone support for one or more clients at our contact center facility
Assisting customers with making outstanding payments for clients A consultant to the customer, empathizing with their situation, encouraging and educating them, and offering assistance and payment options Handles various incoming and outgoing collections-focused phone calls private mortgage insurer's (PMI) rules and guidelines Resolves customer questions, complaints and collections inquiries in a professional, helpful manner
Connects with existing and potential customers and aims to resolve inquiries related to receivables management
Utilizes computer system to verify and document customer requests Talks to customers over the phone to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Constant sedentary work
Bank Of The West
Responsibilities
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Responsible for performing various collection duties on consumer or mortgage accounts in various stages of risk or performance to effectively reduce delinquency, losses and increase recoveries
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Performance objectives will be assigned on an individual basis regarding specific area(s) of responsibility
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Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls
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May initiate and prepare files for repossession, charge-off, NOD and skip trace
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Ability to assess customer's financial situation for possible referral for loss mitigation
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Uses various collection systems to update customers' accounts and to send correspondence
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Understands and adheres to the Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act
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Other job duties may include the following: Understands and adheres to Fannie Mae
(FNMA), FHA (HUD), Veteran's Administration (VA), and all private mortgage insurer's (PMI) rules and guidelines
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Performs other duties as assigned
References
James Moon
Bank Of The West
Katie Kai
H&H Chevrolet
Rashanna
Supervisor at Alorica
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