HENRIETTA ONUWABUCHI OLODU

*, ******* ****, *******-********, Apapa, Lagos

Email: adqlp8@r.postjobfree.com

Tel: +234**********, +234**********.

PROFESSIONAL PROFILE

A determined and focused young individual seeking opportunity to work with a dynamic team of professionals in a progressive organization, where I can contribute in creating and delivering effectively with the skills and experience acquired over the years. A goal oriented team player with exceptional ability to learn fast, proactive at all times in other to attain the aims and objectives of the organization.

EMPLOYMENT HISTORY

2021 - Till Date

Customer Service Representative, Jumia

Responsibilities

●Identified and assessed customer's needs to achieve satisfaction.

●Tracked and follow up customers request in a timely manner.

●Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.

●Managing a team of junior customer service representatives.

●Ensure customer satisfaction and provide professional customer support.

2017-2019

Laboratory Assistance, Godfri Medi Care Centre

Responsibilities

● Participated fully in receiving, labeling, and analyzing samples.

● Prepared experiments and cleaning up after experiments.

● Maintained laboratory equipment.

2015-2016

Teacher, Sir Francis Ibiam Girls Grammar School, Ebonyi State (NYSC)

Responsibilities

● Taught basic science to students in JSS2

● Set examinations for student on core areas taught

● Grade student examinations and test papers

● Developed a positive teacher and students relationship

● Encouraged a sense of confidents amongst students

January- November 2015

Customer Service Representative, Land Park Hotels Limited

Responsibilities

● Receipt of phone calls for enquires and bookings

● Supervision of bookings

● Managed lodging and check out processes

● Ensured complete check out of all quests

2010

Administrative Clerk, Prestige Laundry & Dry-Cleaning Services

Responsibilities

● Maintained company’s records and ensure they are up to date

● Maintained strict confidentiality of company’s records

● Registration of transactions and sales activities

2013

Laboratory Assistance (I.T Trainee), Medisense Laboratory

Responsibilities

● Participated fully in receiving, labeling, and analyzing samples.

● Prepared experiments and cleaning up after experiments.

● Maintained laboratory equipment.

EDUCATION

●2011-2014

Bachelor of Science in Microbiology

Delta State University, Abraka

PROFESSIONAL TRAINING

TREM Employability program

SKILLS SUMMARY/AREA OF EXPERTISE

●Excellent interpersonal relations

●Good communication skills

●Arithmetic and analytical skills

●Proficiency in computer applications

INTEREST

● Voluntary/humanitarian

● Networking

● Beautician

REFERENCES

Available on request

Contact this candidate