Service Representative Customer
Resume:
HENRIETTA ONUWABUCHI OLODU
*, ******* ****, *******-********, Apapa, Lagos
Email: ****************@*****.***
Tel: +234**********, +234**********.
PROFESSIONAL PROFILE
A determined and focused young individual seeking opportunity to work with a dynamic team of professionals in a progressive organization, where I can contribute in creating and delivering effectively with the skills and experience acquired over the years. A goal oriented team player with exceptional ability to learn fast, proactive at all times in other to attain the aims and objectives of the organization.
EMPLOYMENT HISTORY
2021 - Till Date
Customer Service Representative, Jumia
Responsibilities
●Identified and assessed customer's needs to achieve satisfaction.
●Tracked and follow up customers request in a timely manner.
●Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
●Managing a team of junior customer service representatives.
●Ensure customer satisfaction and provide professional customer support.
2017-2019
Laboratory Assistance, Godfri Medi Care Centre
Responsibilities
● Participated fully in receiving, labeling, and analyzing samples.
● Prepared experiments and cleaning up after experiments.
● Maintained laboratory equipment.
2015-2016
Teacher, Sir Francis Ibiam Girls Grammar School, Ebonyi State (NYSC)
Responsibilities
● Taught basic science to students in JSS2
● Set examinations for student on core areas taught
● Grade student examinations and test papers
● Developed a positive teacher and students relationship
● Encouraged a sense of confidents amongst students
January- November 2015
Customer Service Representative, Land Park Hotels Limited
Responsibilities
● Receipt of phone calls for enquires and bookings
● Supervision of bookings
● Managed lodging and check out processes
● Ensured complete check out of all quests
2010
Administrative Clerk, Prestige Laundry & Dry-Cleaning Services
Responsibilities
● Maintained company’s records and ensure they are up to date
● Maintained strict confidentiality of company’s records
● Registration of transactions and sales activities
2013
Laboratory Assistance (I.T Trainee), Medisense Laboratory
Responsibilities
● Participated fully in receiving, labeling, and analyzing samples.
● Prepared experiments and cleaning up after experiments.
● Maintained laboratory equipment.
EDUCATION
●2011-2014
Bachelor of Science in Microbiology
Delta State University, Abraka
PROFESSIONAL TRAINING
TREM Employability program
SKILLS SUMMARY/AREA OF EXPERTISE
●Excellent interpersonal relations
●Good communication skills
●Arithmetic and analytical skills
●Proficiency in computer applications
INTEREST
● Voluntary/humanitarian
● Networking
● Beautician
REFERENCES
Available on request
Contact this candidate