Executive Assistant Customer Service
Resume:
ANDREW WARD
TEL: 868-***-****
EMAIL: *************@*****.***
1
SKILLS SUMMARY
A well-rounded and disciplined individual that can easily adapt to flexible environments, is self- motivated and is aspiring to become a more holistic individual that can effectively contribute to your dynamic organization.
•Advanced computer skills including experience in Microsoft Office Suite.
•Solid decision-making skills gleaned from leadership positions in various ventures.
•Strong team orientation obtained through various team activities such as scholarly, extra- curricular and employment experience.
•Excellent critical thinking skills gained from the autonomy given with regards to leading various teams.
• Great time management skills attained through excelling scholastically, partnered with roles played in organizing and executing events.
• Considerable communication skills secured from working customer service roles. WORK EXPERIENCE
o Junior Agent – Iqor Trinidad Ltd, November 2021 – Present
- Provide excellent customer service to customers through various communication medias.
- Assist with making sales, answering queries, alongside assessing and solving any problematic situations that customers bring to attention.
- Solve technical issues, assess financial statements, and ensure customers are left thoroughly satisfied with all interactions.
o Executive Assistant (seasonal) - Red Runway Trinbago, 2016 - 2021
- Answered phone calls, ensuring any questions were addressed and all necessary information was conveyed.
- Communicated messages to various applicants about the status of their applications and ensured all persons were contacted efficiently.
- Aided in obtaining refreshments, equipment, and necessary legal documents
- Created spreadsheets from hard copies and ensured all necessary information was inputted effectively.
- Attended various business meetings ensuring that all necessary topics were covered, and assured minutes were taken.
ANDREW WARD
TEL: 868-***-****
EMAIL: *************@*****.***
2
o Junior Team Manager (part-time) - EEEmpire Events and Project Management Ltd, January 2020 – Present.
- Oversee operations of the junior team members ensuring they are always up to date with any important information required to proceed with events.
- Assist with promoting events through various social media platforms by utilizing multiple social media marketing tools, including but not limited to Canva, Timetree, and Later.
- Assisted in procuring equipment, performers, refreshments, and necessary legal documents for events scaled in the tens of thousands.
- Transferred information from hard copies to soft copies utilizing the Microsoft suite of products and ensured accurate input of all necessary information. o CEO/Entrepreneur (owner) – 868 Apparel, 2019 - Present.
- Established a clothing brand fashioned around the representation of Trinidad and Tobago.
- Manage marketing through various social media platforms, employing the use of a variety of social media marketing tools in order to efficiently and skillfully curate and release content.
- Coordinate and keep track of both production and sales using a plethora of tools, such as the Microsoft suite of products
o Salesclerk & Floor Worker (part-time) - Charran’s Bookstore, July 2016 – August 2018
- Provided friendly assistance to customers in store by answering questions, procuring items, and aiding in any other requests from customers.
- Sorted through booklists ensuring all items were accounted for.
- Assisted in major inventory collection from suppliers ensuring deliveries were signed and accounted for.
- Assisted in stock management by keeping track of stock levels and organizing inventory to be in an easily accessible orientation.
ANDREW WARD
TEL: 868-***-****
EMAIL: *************@*****.***
3
EDUCATION
o BSC. Leadership and Management, Minor in Psychology (First Class Honours) University of The West Indies, St. Augustine, August 2018 – June 2021 AWARDS
o Chanka Seeteeram Award for Outstanding Performance CAPE Unit 2 Management of Business
St. George’s College, 2018
o Award of Excellence for CAPE Performance
St. George’s College, 2018
o General Proficiency Award for CAPE Performance
St. George’s College, 2018
o General Proficiency Award for CSEC Performance
St. George’s College, 2016
EXTRA CURRICULAR ACTIVITIES
o Decibel Entertainment Festival – Ambassador
o The Three Monkeys Environmental Project – Driver o St. Mary’s Children’s Home Tacarigua – Volunteer o Tipica Steel Orchestra – Pannist
OTHER INTERESTS AND HOBBIES
o Event planning
o Sporting activities: swimming, volleyball, football, hiking, etc. o Brand Management
o Entrepreneurial Ventures
o Social Media Marketing
o Music
Contact this candidate