Nursing Assistant Customer Service
Resume:
Lorrie Sanders
St. Louis, MO
**************@*****.***
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Nursing Assistant
Bentley's Extended Care - St. Louis, MO
July 2015 to Present
I am a certified nursing assistant I do vitals, give showers, I am responsible for ADL's, feeding residents, weighing residents, reporting any changes in condition to the charge nurse, keeping environment clean and free of clutter and giving exceptional customer service. Secretary/Receptionist / Certified Nursing Assistant / Medical Records Stonebridge of Maryland Heights - Maryland Heights, MO June 2012 to February 2016
Responsibilities
As a secretary I greeted family members potential residents and visitors, answered multi line phones, made sure all correspondence got to each individual department, made sure all office equipment was in working order. As a Certified Nursing Assistant I was responsible for resident ADL's on a daily basis, vital signs, feeding, weighing, and providing excellent customer service. Medical Records I was required to thin charts make sure charts always where in order when the state was in the building do a lot of interacting with them a lot of looking up records for doctors, and insurance companies. Accomplishments
I think I had a very positive because I am always willing to do what ever it takes to get the job done to the best of my ability and to my managers satisfaction. Skills Used
Always being on time and ready to work excellent communication and verbal skills, astute observation skills, ability to follow rules and protocol, time management and organizational skills, empathy and compassion for others knowing my office procedures anticipating what a person needs taking care of my charts being professional and courteous.
Certified Nursing Assistant / Unit Secretary
St. John Mercy / Mercy - St. Louis, MO
May 2008 to October 2012
Responsibilities
As a Certified Nursing Assistant I was responsible for patients ADL's feeding, weighing, repositioning of patients, vital signs, making occupied and unoccupied beds answering multi line phones interacting with family members and a very diverse group of doctors and co-workers. As a Unit Secretary I had to make sure orders where taken off of charts in a timely manor so that the nurses could implement them, I had to make sure test that doctors ordered where implemented I had to set up test, arrange transportation and make sure patients got ware they where suppose to be, answering multi line phones, using fax machine, computer e-mail, and making sure all office machinery stayed in good working order, making sure all special equipment was picked up in a timely when patients where done with it.
Accomplishments
I think I had a positive impact at this job because I am always willing to go the extra mile what ever needed to be done I had no problem doing it. I was employee of the month 2 times and I had a very good work relationship with my co-workers.
Skills Used
Excellent verbal and written communication, astute observation skills, ability to follow rules and protocol time management and good organizational skills empathy and compassion. I also used my exceptional customer service skills
Certified Nursing Assistant / Unit Secretary / Administrative Assistant Dubuis Hospital - Chesterfield, MO
August 2006 to March 2008
Responsibilities
As a Certified Nursing Assistant I took care of patients was responsible for ADL's and overall personal care as a Unit Secretary I was responsible for setting up appointments arranging transportation taking orders off of charts in a timely manor making sure patients paperwork work for all test was in order answering multi line phones interacting with family members interacting with a very diverse group of doctors keeping everything at the desk running smoothly also using the fax machine, copier e-mail, postage machine, computer. As an Administrative assistant I was responsible for doctors schedules, for the expense report, hotel accommodations, airline reservations keeping calendar correct and set up meetings.
Accomplishments
My impact at this job I think was a positive one because I do everything to the best of my ability I have always been a team player and I will do everything in my power to make sure the job is done right and also I am very detail oriented.
Skills Used
I am very detail oriented, excellent customer service skills, astute observation skills, ability to follow directions and protocol and rules, superior time management and organizational skills empathy and compassion.
Certified Nursing Assistant
Kindred Healthcare Hospital - St. Louis, MO
February 2002 to April 2005
Responsibilities
I was responsible for taking care of patients ADL's and making sure they where safe, feeding patients, weighing, vital signs, answering multi line phones, excellent communication skills, interacting with family members, working as a team player, excellent customer service skills, interacting with a very diverse group of co-workers, and patients.
Accomplishments
I believe I had a very positive impact on this institution I was employee of the month 3 times I was the preceptor for more than 20 nursing assistants when new aides got hires I helped with orientation I have always been a team player if they ever needed anyone to work overtime I was always available my attendance was exemplary and I thoroughly enjoyed my job. Skills Used
I learned excellent written communication and verbal skills, astute observation skills, ability to follow rules and protocol, time management and organizational skills, and empathy and compassion, also excellent computer charting.
Certified Nursing Assistant
Heritage Manor - Flint, MI
September 1997 to December 2001
Responsibilities
I was responsible for the care of residents and their safety. I did weights fed residents,ADL's answered call lights in a timely manor I also performed vital signs, turning residents q 2 hours excellent customer service, and interacting with a very diverse group of people answering multi line phones interacting with different doctors and also interacting with family members. Excellent charting and communication skills.
Accomplishments
I think I had a positive impact on at this job because the residents and my coworkers did not want me to leave. My accomplishments where I bonded with the residents and family members my opinion was greatly appreciated and respected I learned so much and I know I did my job to the best of my ability. Skills Used
Excellent written and communication skills, Astute observation skills, ability to follow rules and protocol, time management and organizational skills. Education
Certifacation in nursing / certified nursing assistant Pine Votech - Flint, MI
1990 to 1991
certificate in nursing
Baker Collage - Flint, MI
1987 to 1988
Diploma in General Education
Southwestern High School - Flint, MI
1983 to 1985
Skills
• Excellent written and verbal skills, astute observation, follow rules and protocal, time management and organizational skills, empathy, and copassion, computer knowledge, and excellent customer service
(10+ years)
• Certified Nursing Assistant
• Cna Certified
• CNA
• Critical Care Experience
• Medication Administration
• Multi-line Phone Systems
• EMR Systems
• Hospital Experience
• Employee Orientation
• Medical Records
• ICU Experience
• Epic
Awards
Employee of the month
April 2007
I was employee of the month in total 5 times over my career. Certifications and Licenses
Certified Nursing Assistant (CNA)
May 1997 to Present
Certified Nursing Assistant caring for patients / residents helping with ADL's, making sure residents are safe and properly cared for.
L1MA
September 2015 to Present
I pass medication to residents in an assisted living residence in accordance with Mo. law. Insuline Adminitration
March 2016 to Present
I do blood glucose levels in accordance with Mo. law. CPR
Additional Information
I know that given the chance I would be an asset to any business because I am a very hard worker I believe your work is a reflection of you and should be done well and to the best of your ability.
Contact this candidate