Customer Service Care

Jasmine Julia Tuzembeho

Post Box **** Mondesa, Swakopmund, Namibia

*********@*****.***

Cell: 081-***-**** / 081-***-****

Professional summary

An Accomplished and Energetic Senior Customer care Officer with experienced history of achieving goals. I am a motivated leader with strong organizational and prioritization abilities. Areas of expertise includes management, telesales, ordering, goods receiving and administrative skills. Proficient in handling cash and oversee all other departments Passionate and Motivated with a drive of excellence in customer care and Management Positions. Reliable employee with a vast experience of offering superb customer service correlation and Management strategies. Dedicated to providing excellent customer service and making operational and procedural improvements. Manager who specializes in quality service, customer retention, productivity and team management. High-powered Customer service manager who effectively motivates associates through continual guidance, direction, development and coaching.

Core Strengths

o Strong organizational skills Attentive listening skills o Problem Solving Abilities Large Cash/Deposit Expert o Store maintenance ability Corporate Fashion Skills o Cash Handling procedures Inventory control familiarity o Visual merchandising Deadline-orientated

o Training and development skills Customer care Orientated Accomplishments

Customer Service:

Experienced with company systems and diligently completes all assigned tasks, working overtime as needed.

Interacted with 100+customers and suppliers, ensuring reliable and high-speed delivery to residential and small –business customers.

Quality Communication:

Computed data reports – provide required weekly, monthly and quarterly reports listing sales figures and client track records.

Hospitable Customer relations and handled all queries personally. Telephonic assistance regarding store operations, products, promotions and orders. Work Experience

ERONGO RED

Date from: 2005.11 Date to: 2016.10

Position: Senior Customer Care Officer

Developed highly empathetic client relationship and earned reputation for exceeding customer expectation. Cross-trained and providing back-up for other customer service representatives when required. Provided detailed monthly departmental reports and updates to superintendent/senior management. Addressed negative customer feedback immediately. Oversee quality communication, customer support by providing prompt and timeously feedback for each client. Provides high level of leadership support to co-workers and clients routinely prepares and evaluates reports to identify problems and areas for improvement.

WOERMANN & BROCK

Date from: 2005-01 Date to: 200510

Position: Floor Manager

Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Achieved high sales percentage with consultative Value-focused customer service approach. Generates sales and inventory report in excel with data from varies sources within the organization. Ensure that there are computed accurate sales prices for purchase transactions. Maintain up to date knowledge of store policies regarding payments, returns and exchanges. Works as a Team member performing cashier duties when needed, product assistance and cleaning. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 30% by mix and match products that will be needed for cooking /baking purposes. Expressed appreciation and invited customers to return to store by Internal store promotion weekly. Interacts with customers and retail buyers by following up on shipping statues and expedited orders. Worked under strict deadlines and responded to service requests and emergency call outs. Housekeeping at all times and merchandising to prevent store losses using awareness, attention to detail and integrity. WALTONS

Date from: 1997 Date to: 200509

Position: Supervisor

Successfully managed the activities of 30 team members in multiple locations. Creating training manuals targeted at resolving even the most difficult customer issues. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 30% resolved product issues and shares benefits of new technology. Expressed appreciation and invited customers to return to store. Managed quality communication, customer support and product representation for each client. Interacts with customers and retail buyers by following up on shipping statues and expedited orders. Worked under strict deadlines and responded to service requests and emergency call outs. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order ill rates. Resolved customer questions, issues and complaints. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Lead and off-site customer support team across multiple time zones.

Educational Background

Ella du Plessis high School - Grade 12, 1997

With a Certificate of Customer Service Manager Certificate (CSMC) Subjects include:

o English

o Business Studies

o History

o Economics

o Accounting

o Afrikaans

Languages

I can speak English and Afrikaans fluently. Write and Read proficiently without any difficulties. Interact comfortably in both languages. Personal Information

I am an accomplished and energetic manager with a solid history of achieving goals. Have very strong organizational skills and my expertise’s include: telesales, ordering, good receiving and all other administrative skills. Proficient in handling of cash and oversee all other departments passionately and motivated with a drive of excellence in Management position. Currently also a Board member of Faith Orphanage, helping and supporting non privilege woman and children. Because of my Intensive passion of believing that one person can indeed bring change. I also take part in Organizing woman Affiliation Groups for women that went through hardship, abuse or discomfort throughout their lives that needs assistance and guidance how to overcome these harsh condition that they have to endeavour, creating employment throughout a Local Housing Scheme partly initiated by myself not yet fully established but on our way to success! Skills

Professional and friendly

Multi task Manager

Creative problem solving

Customer service Orientated

Housekeeping

Inventory Control

Organizational Skills

Self-Motivated

References

MRS ELIZABETH LUCAS – MANAGER WALTONS

CELL: 264-**-***-****

MR LIONEL KISTING – WOERMANN & BROCK

CELL: 264-**-***-****

MR STANLEY NORRIS –ERONGO RED

CELL: 264-**-***-****

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