Claims Manager Registration Clerk

Location:

Cape Town, Western Cape, South Africa

Posted:

March 26, 2022

Contact this candidate

Resume:

ARTHUR ERASMUS

* ******** *****, ********* ******, PAROW, CAPE TOWN, SOUTH

AFRICA

(Mobile) +27-74-505-****

Email: ******.********@*****.***

PERSONAL DETAILS

First Name: Arthur Erasmus

Marital Status: Single

Date of Birth: 9 December 1967

Nationality: South African

Passport: South African

Health: Excellent

Languages: English, Afrikaans

PERSONAL ABILITIES

Excellent Communication and Public Relation Skills. Computer Literate (in house packages ie. BCS, Glencom, Omunet, ASTI, Gilts, IMS, CARDINAL CIMS, MCS, Laserfiche, Flexi, ROC)

Can handle Stressful Situations.

OVERSEAS TRAVEL EXPERIENCES :

UK visiting friends and relatives – June 1999.

New Zealand, ie. North and South Island - Period : 28 March 2013 – 12 June 2013 (3.5 months) Thailand – End Jan – Feb 2019 - 10 days

WORK EXPERIENCE

1. Name of Firm XL Transit (Pty) Ltd

Position and Duties Claims Administrator

Goods and Transit Claims

● Registering new claims

● Appointing Assessors / Loss Adjusters / Investigators

● Set and maintain accurate loss and expense reserves

● Process payments

● Provide feedback to Underwriters, Risk Management and brokers on claims frequency and physical hazards

● Attend monthly meetings

● Attend to repudiation / rejection claims matters. 2

Period of work 02 May 2021 – 31 August 2021

2. Name of Firm VERSMA MANAGEMENT SERVICES

Position and duties Claims Administrator - Domestic and Commercial Mandated Claims on behalf of brokers – Motor & Non-Motor

● Registering new claims

● Appointing Assessors / Loss Adjusters

● Set and maintain accurate loss and expense reserves

● Process payments

● Provide feedback to Underwriters, Risk Management and brokers on claims frequency and physical hazards

● Attend to repudiation / rejection claims matters.

● Attend to Third Party claims matters ie. arrange assessments, third party payments, rejection letters.

Period of work 02 July 2018 – 31 March 2020

3. Name of Firm UNISON RISK MANAGEMENT ALLIANCE

Position and duties Corporate Claims Negotiator – Public Liability Claims

( Woolworths and Truworths )

● Register and process new claims

● View and verify footage of injury claims ie. liable

● Store visits to collate video footage and place of incident.

● Liaison / Correspondence with Store Managers

● Appoint Attorney and correspondence in respect of litigation matters.

● Payment to plaintiffs / attorney fees / third party providers ie. medical reports etc.

● Rejection in respect of liability matters.

● Monthly meetings with clients at their offices.

● Provide feedback to Underwriters, Risk Management and Client on claims frequency and physical hazards.

Period of work 02 May 2016 – 30 June 2018

4. Name of Firm STP BROKERS

Position & Duties Dealing with motor & non-motor claims ie. Domestic and Commercial.

● Registering new claims

● Appointing Assessors / Loss Adjusters

● Process payments

● Provide feedback to Underwriters, Risk Management and client on claims frequency and physical hazards

● Attend to repudiation / rejection claims matters. 3

● Attend to Third Party claims matters ie. arrange assessments, third party payments etc.

Period of work 07 August 2013 – 29 April 2016

5. Name of Firm MARSH (Pty) Ltd

Position & Duties Corporate Claims Negotiator – Motor Claims on Aggregate Basis

● Day to Day reporting to Account Executives (AE’s) and client.

● Handling of all claims within accordance and as stipulated in terms of Claims Handling Procedural Manual.

● Handling and settling claims within stipulated time frames and as per Standard Level Agreement (SLA) in place.

● Entering into settlement negotiations with clients & Third Parties on behalf of Underwriters.

● Appointing & Negotiating with Motor Assessors, Attorneys & Service Providers.

● Processing payments to Service Providers.

● Handling and settlement of Aggregate claims.

● Provide Clients with the Highest Standard of Service .

● Provide Clients with feedback on claim progress at all times.

● Ensure diary system is kept at all times.

● Rendering of assistance from time to time with ad hoc tasks.

● Reconcile monthly Floats & Bordereaux’ to client & Cell Captive Insurers.

● Administration (recording of figures) and balancing of Aggregate Funds / Aggregate Tracking.

● Attend monthly Client Meetings where relevant.

● Provide regular Claims Reports and Stats to Clients & Account Executives (AE’s).

● Provide feedback to Underwriters, Risk Management and client on claims frequency and physical hazards.

● Handling Recoveries & Negotiating with Salvage Dealers on Salvage Matters.

● Handling Repudiations for onward transmission to Management.

Portfolio of Clients :

● The Laser Transport Group (Trucking Company with Big Fleets, Horse & Trailers ie. estimate value, R1.5m each) & high sums insured – Aggregate Basis.

● Grindrod Logistics / Bolt Grindrod (Trucking Company with high Valued Trucks & Horses).

● Distell Ltd – Self–Insured with a very large fleet (+- 2 500.00 vehicles).

● ER24 – Aggregate Basis.

● Medi-Clinic – Self-Insured.

● Lewis Stores – Liability Policy via Insurer – TP claims only. Period of Work 5 years, 7 months / 04 June 2007 – 31 January 2013 6. Name of Firm AIB – (Associated Insurance Brokers) Position & Duties: Claims Negotiator – Domestic and Commercial (Motor and Non Motor)

(All classes of Insurance ie. Buildings, Fire, Contents, E/E, BAR, B/I, Glass & P/L etc Claims )

Dealt with very High Valued & Complex claims, which affects all of the above classes of the Policy. 4

● Marine Claims – Registering of New Claims.

● Appointing of Assessors / Surveyors.

● Collate relevant documentation from client ie. Bill of Lading, Commercial Invoice, Packing List etc..

● Check if Declaration received if not, an Annual Policy.

● Estimate / Adjust Claim.

● Follow-up on Assessment or Payment.

● Advise client & Close-off on System.

● Follow-up on the Recovery Aspect.

Period of Work: 4 years - 6 October 2003 – 01 June 2007 7. Name of Firm: ADFINITY FINANCIAL SERVICES

Position & Duties Claims Negotiator/Underwriter/new business Period of Work: 1 April 2003 – 30 September 2003

During this period - Looking after my ailing Father. 8. Name of Firm: MUTUAL AND FEDERAL INSURANCE COMPANY Position & Duties: Claims Negotiator – Motor Claims Period of work: 1 year (02 April 2001 – 29 March 2002) 9. Name of Firm: KATZ BRESKAL INSURANCE BROKERS

Position & Duties: Registration Clerk/General Admin Period of Work: 1 Year (3 April 2000 – 30 March 2001) 10. Name of Restaurant: The Millers Plate (Upmarket Garden Restaurant & Caterers) Position & Duties: Waitron, Barman and Assistant Manager Period of work: 1 October 1999 – 31 March 2000

(6 months part & full time)

11. Name of Firm: ABSA INSURANCE COMPANY

Position & Duties: Claims Negotiator – HOC Portfolio House-Owners Comprehensive Claims.

Appointing Assessor / Contractor.

Processing Payments to Client and Contractors as final settlement. Period of work: 5 months – 18 Oct 1999 – 25 Feb 2000 12. Name of Firm INDEMNITY INSURANCE BROKERS (SUB-BRANCH) Position & Duties Promoted to Claims Negotiator

Portfolio: Domestic and Commercial Claims (Motor and Non Motor) Computer input (registration of new claims).

Client / Insurer liaison.

Appointing Assessors / Loss Adjuster.

Dictating letters to Clients.

Recovering money from third parties.

Motor & Non-motor Claims on Aggregate Basis.

Marine Claims.

Period of work: 4 years – 02 January 1996 – 31 May 1999 13. Name of Firm GLENRANDMIB INSURANCE BROKERS

Position & Duties Assistant Claims Negotiator.

Computer input – Registration of new claims.

Client liaison / Arrange Assessor / Loss Adjuster. Handling of mail / Ordering & Supplying Stationery. Period of work: 3 years – 04 January 1993 – 29 December 1995 14. Name of Firm FAMILY BUSINESS

Position & Duties Direct selling of fish products to Customers. Bookkeeping /Stock taking/Buyer.

Period of work 4 years - 01 January 1989 – 30 December1992 EDUCATIONAL DETAILS

High School Qualifications Matric

Subjects passed English, Afrikaans, Accounting, Biology, History Tertiary Education Fais Compliant & Regulatory Exam - RE5 (October 2015) Xhosa (African Language) – x6 week course for beginners Motor Insurance Workshop Course (June 2010 – 2 days) Excel 2010 (May 2010 – New Horizons - 1 day)

Negotiation Skills Course (2008 – Alexander Forbes, C/T) Marine Claims Seminar (2007)

Vat Presentation Course (1997)

Claims Seminar (1996)

Getting closer to the Client Training Course (John Butler) Certificate in Bible School @ UCT Campus – 1st and 2nd Year Certificate in Christian School for Potential Leaders (UCT) Certificate in Basic Engineering and Safety Precautions Intro into Micro Computers Lotus 1-2-3

Prefect at School

HOBBIES : Travelling, music, cooking and nature

REFERENCES : Stephen Benade (Liability Claims Manager) Unison Risk Management Alliance

Tel: +27-21-464-****

Email: *******.******@******.**.**

Ms Chrissie Sandiford ( Claims Team Leader )

MARSH LTD Now employed at Unison

Tel: +27-21-464-****

Email: ***********.*********@******.**.**

Mrs Jean Gloyne – ( Director )

AIB Insurance Brokers

Tel: +27-21-529-****