JOYCE JENNINGS

***/***-**** ** ***/***-****

adqlm4@r.postjobfree.com

www.linkedin.com/in/joyce-jennings-54a9092b

PROFESSIONAL SUMMARY

US Navy Reserves (January 2000-February 2014) Deployed to Kuwait/Iraq 2009-2010

Database Administrator (DBA) Professional a US Navy veteran with over 10 years of proven experience the

areas of Oracle 11g, writing SQL code, and providing database support. Ability to utilize critical thinking and

analytical skills to quickly resolve complex issues and maintain client satisfaction. Dedicated team player

equally skilled to excel independently within performance requirements. Career supported by a Bachelor’s of

Science in Computer Information Systems.

Core expertise includes:

● Database Migration ● Critical Thinking ● Oracle Implementation

● Data Base Administration ● Data Warehouse ● Troubleshooting

● Data Analysis/Security ● Backup & Recovery ● Microsoft Office Suite

● JCL/COBOL

EDUCATION / CERTIFICATIONS

Bachelor of Science Degree in Computer Information Systems – DeVry University, Chicago, IL

Pacific Institute of Technology - Oracle 11gR2 Database Administration Certification, Morrow, Ga

Anticipated Oracle certified November 2017

TECHNICAL SKILLS

Database: Oracle 7.x/8i/9i/10g/11g (SQL, PL/SQL, Stored Procedures, Triggers), MS SQL SERVER

2000/2005/2008, DB2/UDB, Teradata, SAP Tables and MS Access

ETL Tools: Informatica (PowerCenter 5.1/6/2/7.1/8.6.1/9.1.0, PowerMart, Power Connect/Power

Exchange for SAP R/3, Mainframe and Oracle Change Data Capture (CDC), AB Initio 1.8 and SQL Loader.

Reporting Tools: Business Objects Developer Suite 5.1/BO XIR2, Cognos Suite, Cognos Report Net 1.1MR2,

Crystal Reports, Oracle Reports 2.5

Operating Systems: Unix (Sun Solaris, Linux, HP UNIX, AIX), Windows NT/98/95/2000 & Windows XP.

Language/Utilities: SQL, PL/SQL, Unix shell scripts, JAVA, XML, C and Cobol

Additional Tools: AutoSys, Control-M, PVCS, WIN CVS, Informatica Data Quality, B2B Data

Transformation, Informatica Power Exchange Informatica 9.1.0 Developer/Analyst, TPump, Fast Load, BTEQ

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PROFESSIONAL EXPERIENCE

CONTRACT ASSIGNMENTS:

IBM – Atlanta, GA 2016 - 2016

Server Administrator – Contractor

Reviewed database logs collected from companies for troubleshooting hardware malfunctions to determine root

cause analysis. Applied patches to servers, firmware updates. Developed action plan for field technicians to

perform on clients’ site. Reviewed system usage reports, checked system logs, and performed server policy

compliance actions per guidelines.

● Created ticket for every call received, developed plans for systems support and recovery; maintained

configuration management of hardware and installed software as well as operational status logs

● Provided support used in demonstration environments. Conducted systems support activities such as

software integration and testing. Applied patches to system

● Served as first line of defense to address problems with servers in support all applications. Administered and

operated system changes and updates, security updates, software and hardware updates, and system

upgrades

● Acted as a liason between the two technical teams, one team is mine in Smyrna, Ga the other team is in

Cairo, Egypt

AEROTEK/KKGI – Atlanta, GA 2015 – 2015

Network Administrator – Contractor

Supported Dental imaging software sensors. Maintained permissions, setup backups, transferred and recovered

images. Searched for IP address using Netscan. Remoted into workstations/servers using Bomgard and used

Salesforce for ticketing agent.

● Managed all permissions in Active Directory. Managed the network is properly configured, performs

day-to-day operations, monitor and integrate efforts with customer networks

● Implemented, documented, and tested networking components and supported data, voice, and video and

unified communications that scales to several sites worldwide. Backed all workstations

● Troubleshoot and escalated support to operations team. Configured and support voice gateways and session

border controllers. Integrated multiple voice and video technologies and troubleshoot and isolate issues

COCA-COLA – Atlanta, GA 2015 –

2015

IT Support – Contractor

Erased and reimaged laptops, installed software packages to employees’ laptop thru the app store, assisted Field

Technicians on hardware issues and how to access information from the share drives.

● Managed tasks related to Windows refresh support and implementation. Imaged devices (thick client, Thin

Client, Zero Client), Loaded application (i.e., software, deploying devices to End User locations, connecting

to networks; communicated with Project Managers, and other Site field service technicians, network staff

for all projects

● Provided Level 1 / Level 2 PC-based IT support for employees of the facilities and local surrounding areas

● Served as an entry point to develop technical and customer skills to grow into broader and more challenging

field services roles. Preformed basic installation and maintenance to technical products

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HOME DEPOT – Atlanta, GA 2014 – 2014

IT Support – Contractor

Provided support for Field Contractors on Apple IPads and IPhones to link their company’s emails accounts to

their phones. Verified permissions in Sales Force, Center point and used Citrix to remote in the client's

workstations.

● Logged every call into HP Service ticketing agent; linked contractors’ company email accounts to their

company’s IPhone

● Implemented, configurated, monitored and troubleshoot activities for server hardware and operating system

software

● Provided responsive customer service. Answered internal and external customer/vendor calls quickly and

pleasantly. Performed all duties with the goal of building and maintaining long-term customer/vendor

relationships. Maintained exceptional customer service understanding satisfaction and perception

NON-CONTRACT ASSIGNMENTS

eBRYIT – Atlanta, GA 2008 – 2013

Technician – Contractor

Disassembled, moved and reconnected computer systems and physically move to another location and installed

computer systems. Interfaced directly with supported end-users to provide hardware, software, network and

applications problem resolution.

● Served as the initial point of contact for resolution of desktop, printer, phone and network related problems.

Performed reimaging of all workstations

● Documented, tracked, resolved, and reported on problems and work orders using Internal Ticket system.

Completed disassembled computer systems

● Monitored networks, secured and non-secured; modified user accounts via Active Directory, submitted

changes to file management and peripheral devices, escalate network incidents, and provided direct support

to user located throughout the organization

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