Rosemary Slotter

*** ********** ***** ****: 215-***-****

Harleysville, PA 19438 adqlju@r.postjobfree.com Cell: 215-***-****

Summary

I will continue to contribute at a high level while embracing new challenges to enhance my skill sets. Conscientious and self-motivated with extensive administrative assistant experience supporting senior level executives within a global business environment as well as local organizations. Computer literate and an exceptional communicator. Highly developed organizational, project and time management skills. Excellent attention to detail and enjoys liaising with internal and external customers at all levels.

IT Skills

Microsoft Office: Word, Excel, Outlook, PowerPoint, CIMS, CCAS, Documentum, BPM, HIBCC, DEA, Contracts, MIDAS, and App.Launcher, Strongroom, C-3, Citrix, WorkPoints, VOLO (SaaS communication infrastructure), TownSq,, Degreed, Concur, Branch Access, Optimal Mailing, Allscripts, E-Blast

Professional Experience

Associa Mid-Atlantic September 27, 2021-current

Community Administrator

Reserve at Gwynedd

Upper Gwynedd, PA

Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service

Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities

Assist Manager and Executive Board Members in Daily Requests as well as Annual Meetings

Maintain excellent working relationships with Manager, Executive Board Members, Internal Personnel, Residents, Vendors, and Headquarter Associates

Evaluate the needs of our customers while communicating the corresponding benefits

Administer the organization of the business office to facilitate effective operations

Create all Work Orders in C3 System and Completion in weekly process

Assist residents in creating credits and/or charges for condominium payments through WorkPoints system

Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system

Effectively administer invoices through Strongroom system

Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural Committee, and other various committee members

Maintain Clubhouse, Gate Access, Fitness Center, and Pool Pass Requests through appropriate office systems

proficient clerical skills and is computer proficient

Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs

Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment

Maintain filing inventory, communications and record keeping in accordance with company policies and procedures

Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through e-blast system.

Monitor accounts receivable and related paperwork to ensure timely association collections

Assist Community Manager in resolving delinquent and problem accounts through C3 system

Premier Orthopaedics October 22, 2020-September 22, 2021

Legal Coordinator

East Norriton, PA office location

Assists Orthopaedic Surgeons with the daily operations in scheduling their independent medical reviews and depositions

Initiates appropriate information to partners as to physician’s availability for claimant’s exam reviews

Compiles documents and data from different sources to physicians for summary judgment

Drafting and updating legal documents as well as organizing the charts in the legal department

Sending correspondence of legal documents, using advanced knowledge with word processing related programs; efficiently proofreading and editing text.

Edit reports from physician’s dictation to appropriate attorney offices and partner organizations

Monitor physician documentation including completion of charts

From site level, work closely with staff to monitor billing and collections process for the program

Communicate potential issues to the Office Manager when they arise with physicians,or patients, maintaining the best interest of the Company and commitment to the client.

Manage all administrative functions of the program including the answering of phones, reviewing patient forms, maintaining physician files

Stay abreast of improvements to the current practices and trends in physician practice management.

Other duties as required and assigned by the Office Manager or Physicians.

Must have ability to work with sensitive information and maintain confidentiality

Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.

Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; displays understanding of how job relates to others; uses resources effectively

Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up-to-date, demonstrates attention to detail

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics

Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods

Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts

Establishes customer service standards

Balances team and individual responsibilities; exhibits objectivity and openness to others; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests

Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events

Associa Mid-Atlantic January, 2018-October 20, 2020

Community Administrator

Corporate Office in King of Prussia

Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service

Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities

Assist Four Community Managers in Daily Requests as well as Annual Meetings

Maintain excellent working relationships with Managers, Executive Board Members, Architectural and Landscaping Committee Members, Internal Personnel, Residents, Vendors, and Headquarter Associates

Administer the organization of the business office to facilitate effective operations

Create all Work Orders, Architectural Requests, and Violations in C3 System and Completion in daily process

Submit mailings for Community Managers through Optimal Mailing System

Assist residents in creating credits and/or charges for condominium payments through WorkPoints system

Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system

Effectively administer invoices through Strongroom system

Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural and Landscaping Committees

Maintain filing inventory, communications and record keeping in accordance with company policies and procedures

Work requires the coordination and performance of multiple tasks while understanding the project principles and technical skills related to own work assignments

Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through VOLO (email and voice) system.

Monitor accounts receivable and related paperwork to ensure timely association collections

Assist Community Manager in resolving delinquent and problem accounts through C3 system

Practice proficient clerical skills and is computer proficient

Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs

Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment

Community Association Manager January, 2017-December 2017

Onsite at Chatham Village Condo

Promote positive proactive resident relations and responsible for maintenance of the property and its compliance with legal requirements, preparation of budgets, collection of dues and disbursing payments to contractors.

Possess excellent verbal and written communications skills

Knowledge of contracting process, documents and specifications

Ability to evaluate bids from contractors and develop specifications

In-depth knowledge of the policies and procedures of developing and maintaining recordkeeping systems

Possess good management and organization skills

Knowledge of implementing and conducting training of Community Administrator

Preparation of Monthly Board packets and Weekly Reports for Board Members

Strong ability to work efficiently with a wide range of constituencies in diverse communities

Proficient in project planning and basic operating systems

Perform site Inspection of grounds in the community for maintenance, resales, and violation notices

Provision of administrative, operational, and managerial advice to association boards and residents

Knowledge of Association budgets and financial reports

Direct the enforcement of community association rules and restrictions

Assist board members in the selection of contractors and insurance providers

Responsible for entering resident charges into the system in a timely and an accurate manner

Ensures that the association office runs smoothly as per the policies and procedures of the company

Oversee and authorize payment for Community Association services

Prepare and deliver notices to residents as needed

Notify all community residents through VOLO messages

Receive after hour emergency phone calls to service all community residents

Give direction to Association personnel

Associa Mid-Atlantic August. 2013-January, 2017

Community Administrator

Lansdale, PA

Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service

Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities

Assist Manager and Executive Board Members in Daily Requests as well as Annual Meetings

Maintain excellent working relationships with Manager, Executive Board Members, Internal Personnel, Residents, Vendors, and Headquarter Associates

Evaluate the needs of our customers while communicating the corresponding benefits

Administer the organization of the business office to facilitate effective operations

Create all Work Orders in C3 System and Completion in weekly process

Assist residents in creating credits and/or charges for condominium payments through WorkPoints system

Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system

Effectively administer invoices through Strongroom system

Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural Committee

Maintain Clubhouse, Guest Suite, Carport, and Pool Pass Requests through appropriate office systems

proficient clerical skills and is computer proficient

Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs

Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment

Maintain filing inventory, communications and record keeping in accordance with company policies and procedures

Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through VOLO system.

Monitor accounts receivable and related paperwork to ensure timely association collections

Assist Community Manager in resolving delinquent and problem accounts through C3 system

YMCA, Harleysvile,Pa January, 2012-August, 2013

Volunteered as Membership Counselor at Indian Valley YMCA & Nanny

Volunteered in Assisting customers at the Membership desk in registration of membership as well as Tour Guide and compassionate and employed as a loving Nanny/Mother’s Helper for a 3-yr old girl

Merck & Company, Inc. West Point, PA January, 2007-December, 2011

Contract Specialist

Central Contract Services Group-Customer Contract Management (CCM) Dept- Supported internal and external customers in membership and eligibility for multiple Merck contracts, including the market share calculations to determine eligibility on tiered contracts

Reviewed list of Group Purchasing Organization customers on roster for additions/changes/deletions regarding membership and contract eligibility to be submitted to the group

Addressed Regional Account Managers requests for membership adds to physician organizations in a timely manner

Maintained excellent working relationships with Contract Analysts to secure correct pricing on contracts

Received award for the creation of the new hire training resources

In 2010, awarded in ‘Recognition of Leadership’ for mentoring the CCS membership analysts in the use of MIDAS

Ad Hoc assignments regarding customer issues from National Account Directors, Regional Account Managers, District Managers, Merck Vaccine Call Center and other personnel including customer interactions to resolve contract issues

Partnered with the INN/DPA Group purchasing administrator to change the manner and mechanism used for membership submissions. Received an ‘In Recognition’ award

Received “Award for Recognition” of work completed on setting up and loading customers to the new Healix contract.

Mentored team members on computer applications

Senior Secretary January, 2005-January, 2007

Customer Marketing Private Sector, Manager Care National Account Sales and Manager Care, Customer Service Areas

Supported two Senior Directors and assisted 15 direct reports

Liaised with customers to understand and resolve their problems

Formulated and conducted presentations to new hires, to clarify company procedures, requirements, and expectations

Organized, and circulated all PowerPoint presentations for all meetings throughout the year

Produced/completed various work assignments requiring advanced analytical ability, independent judgment, creativity and problem solving skills.

Controlled the budget and expenses for staff; tracked employee training, and processed PeopleInfo transactions correctly and in a timely manner

Worked in teams or independently as needed and as relevant to complete work assignments and various tasks.

Developed reports, presentations, tables, graphs, correspondence and conduct light research using appropriate software

Coordinated with HR and managed the administrative work of recruiting efforts from start to finish in Career Link

Handled payment of invoices, project review scheduling, and tracked employee vacations and absences

In 2007, received ‘In Recognition’ award for excellent organization and project management skills in providing leadership and success of File Day

Coordinated meetings with agencies, ordered supplies, processed expenses through eZ-Expense, and created and managed documents in Documentum

Received award for contributions to the Mid-Year Customer Marketing and Sales meetings

In 2006 received ‘Contributions’ award for preparing a multitude of awards to the Managed Care NAEs prior to the Zostavax and Gardasil meetings and dedication and commitment in running the department smoothly

Senior Secretary, January, 2003-January, 2005

Merck Vaccine Division,

Int’l Communication Operations and Global Rota Teq FBG

Assisted two Senior Directors and their teams including; Region Director, Vaccines Commercial Operations, Asia Pacific; Region Director Operations, Asia; Region Director Operations, Latin America/Canada; Region Director Commercial Operations, CEE/MEA/India; Director MMD interface/Liaison; Tender/NGO Commercial Liaison Manager; Int’l Business Plg Mgr; Int’l Analyst

Coordinated external WRAPS meetings for all Int’l MSD markets and created PowerPoint presentations

Scheduled and coordinated global departmental staff meetings through video conf. and/or teleconferences

Senior Secretary January, 2000-January, 2003

MVD, USCO-Merck Vaccines Interna/Phone Sales

Organized the Executive Director in assisting with divisional meetings-internal and off-site, agendas, minutes, and correspondence to the division on upcoming agendas/meetings

Assisted Sr. Brand Manager and Systems Associates in technical support for healthcare professionals in the U.S.

Actively coordinated all 2002 monthly USCO staff meetings for V.P. accompanied by a full agenda and correspondence to all attendees as well as organizing all PowerPoint presentations for all presenters

Received the Divisional Award for significant contributions to the final mission critical 2003 output for FORGE Phase 1 in MVD 2003

Organized group sessions and various department meetings for both brand managers in the absence of a secretary

Liaised with brand managers and project analysts in coordinating various MerckVaccine.com Market Research interview sessions with pediatric offices. Critiqued and generated notes and responses from their offices into an opinion questionnaire to understand customers’ needs and desired functionality using MerckVaccines.com website; based on these findings, the team designed and launched many new features and more than 15 releases to MerckVaccines.com.

Organized and coordinated the USCO staff meetings, dept staff meetings and 3-yr Plan Team Member Meetings to include FORGE Team Member meetings

Maintained and coordinated budget expenses for department. Coordinated and set up project reviews, staff meetings and Monitor meetings

Circulated and maintained training, vacation and personal time records each month and communicated to divisional V.P.

Coordinated and scheduled meetings with agencies, internal and external customers

Set up and coordinated interview process; handled payment of invoices; coordinated supply orders for the department; processed Executive Director expenses

Senior Secretary, Merck Vaccine Division, Worldwide Marketing Plg, Measles, Mumps, and Rubella (1999-2000)

Secretary, Merck Vaccine Division, supported Director, Marketing Communications (1998-1999)

Secretary, Merck Vaccine Division, supported Exhibits Manager, Design Manager and Production Mgr (1997-1998)

Temp Secretary, Merck Vaccine Division, Marketing Communications (1996-1997)

Temp Secretary, Merck & Co., Inc. Epidemiology group, Blue Bell (1996)

Education

B.S., Business Administration, Gwynedd Mercy College, Upper Gwynedd, PA – GPA 3.51 May 14, 2005

Volunteer Services

Choir Singer at Corpus Christi Catholic Church, Lansdale, PA September, 2016

Membership Counselor at Indian Valley YMCA July, 2012-Oct. 2013

Gwynedd Mercy Academy Elementary School Cafeteria Volunteer 2013-2014

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