Administrative Assistant
Resume:
Rosemary Slotter
*** ********** ***** ****: 215-***-****
Harleysville, PA 19438 ********@*******.*** Cell: 215-***-****
Summary
I will continue to contribute at a high level while embracing new challenges to enhance my skill sets. Conscientious and self-motivated with extensive administrative assistant experience supporting senior level executives within a global business environment as well as local organizations. Computer literate and an exceptional communicator. Highly developed organizational, project and time management skills. Excellent attention to detail and enjoys liaising with internal and external customers at all levels.
IT Skills
Microsoft Office: Word, Excel, Outlook, PowerPoint, CIMS, CCAS, Documentum, BPM, HIBCC, DEA, Contracts, MIDAS, and App.Launcher, Strongroom, C-3, Citrix, WorkPoints, VOLO (SaaS communication infrastructure), TownSq,, Degreed, Concur, Branch Access, Optimal Mailing, Allscripts, E-Blast
Professional Experience
Associa Mid-Atlantic September 27, 2021-current
Community Administrator
Reserve at Gwynedd
Upper Gwynedd, PA
Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service
Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities
Assist Manager and Executive Board Members in Daily Requests as well as Annual Meetings
Maintain excellent working relationships with Manager, Executive Board Members, Internal Personnel, Residents, Vendors, and Headquarter Associates
Evaluate the needs of our customers while communicating the corresponding benefits
Administer the organization of the business office to facilitate effective operations
Create all Work Orders in C3 System and Completion in weekly process
Assist residents in creating credits and/or charges for condominium payments through WorkPoints system
Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system
Effectively administer invoices through Strongroom system
Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural Committee, and other various committee members
Maintain Clubhouse, Gate Access, Fitness Center, and Pool Pass Requests through appropriate office systems
proficient clerical skills and is computer proficient
Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs
Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment
Maintain filing inventory, communications and record keeping in accordance with company policies and procedures
Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through e-blast system.
Monitor accounts receivable and related paperwork to ensure timely association collections
Assist Community Manager in resolving delinquent and problem accounts through C3 system
Premier Orthopaedics October 22, 2020-September 22, 2021
Legal Coordinator
East Norriton, PA office location
Assists Orthopaedic Surgeons with the daily operations in scheduling their independent medical reviews and depositions
Initiates appropriate information to partners as to physician’s availability for claimant’s exam reviews
Compiles documents and data from different sources to physicians for summary judgment
Drafting and updating legal documents as well as organizing the charts in the legal department
Sending correspondence of legal documents, using advanced knowledge with word processing related programs; efficiently proofreading and editing text.
Edit reports from physician’s dictation to appropriate attorney offices and partner organizations
Monitor physician documentation including completion of charts
From site level, work closely with staff to monitor billing and collections process for the program
Communicate potential issues to the Office Manager when they arise with physicians,or patients, maintaining the best interest of the Company and commitment to the client.
Manage all administrative functions of the program including the answering of phones, reviewing patient forms, maintaining physician files
Stay abreast of improvements to the current practices and trends in physician practice management.
Other duties as required and assigned by the Office Manager or Physicians.
Must have ability to work with sensitive information and maintain confidentiality
Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.
Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; displays understanding of how job relates to others; uses resources effectively
Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up-to-date, demonstrates attention to detail
Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; uses reason even when dealing with emotional topics
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Expresses ideas and thoughts verbally; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts
Establishes customer service standards
Balances team and individual responsibilities; exhibits objectivity and openness to others; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests
Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events
Associa Mid-Atlantic January, 2018-October 20, 2020
Community Administrator
Corporate Office in King of Prussia
Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service
Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities
Assist Four Community Managers in Daily Requests as well as Annual Meetings
Maintain excellent working relationships with Managers, Executive Board Members, Architectural and Landscaping Committee Members, Internal Personnel, Residents, Vendors, and Headquarter Associates
Administer the organization of the business office to facilitate effective operations
Create all Work Orders, Architectural Requests, and Violations in C3 System and Completion in daily process
Submit mailings for Community Managers through Optimal Mailing System
Assist residents in creating credits and/or charges for condominium payments through WorkPoints system
Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system
Effectively administer invoices through Strongroom system
Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural and Landscaping Committees
Maintain filing inventory, communications and record keeping in accordance with company policies and procedures
Work requires the coordination and performance of multiple tasks while understanding the project principles and technical skills related to own work assignments
Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through VOLO (email and voice) system.
Monitor accounts receivable and related paperwork to ensure timely association collections
Assist Community Manager in resolving delinquent and problem accounts through C3 system
Practice proficient clerical skills and is computer proficient
Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs
Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment
Community Association Manager January, 2017-December 2017
Onsite at Chatham Village Condo
Promote positive proactive resident relations and responsible for maintenance of the property and its compliance with legal requirements, preparation of budgets, collection of dues and disbursing payments to contractors.
Possess excellent verbal and written communications skills
Knowledge of contracting process, documents and specifications
Ability to evaluate bids from contractors and develop specifications
In-depth knowledge of the policies and procedures of developing and maintaining recordkeeping systems
Possess good management and organization skills
Knowledge of implementing and conducting training of Community Administrator
Preparation of Monthly Board packets and Weekly Reports for Board Members
Strong ability to work efficiently with a wide range of constituencies in diverse communities
Proficient in project planning and basic operating systems
Perform site Inspection of grounds in the community for maintenance, resales, and violation notices
Provision of administrative, operational, and managerial advice to association boards and residents
Knowledge of Association budgets and financial reports
Direct the enforcement of community association rules and restrictions
Assist board members in the selection of contractors and insurance providers
Responsible for entering resident charges into the system in a timely and an accurate manner
Ensures that the association office runs smoothly as per the policies and procedures of the company
Oversee and authorize payment for Community Association services
Prepare and deliver notices to residents as needed
Notify all community residents through VOLO messages
Receive after hour emergency phone calls to service all community residents
Give direction to Association personnel
Associa Mid-Atlantic August. 2013-January, 2017
Community Administrator
Lansdale, PA
Promote positive proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality. The Associa Mid Atlantic team continually strives to offer the best services in the industry for the best communities, with a singular focus on growing and maintaining them through dedicated customer service
Assist in maintaining high occupancy level through support of and participation in the purchasing effort and other office activities
Assist Manager and Executive Board Members in Daily Requests as well as Annual Meetings
Maintain excellent working relationships with Manager, Executive Board Members, Internal Personnel, Residents, Vendors, and Headquarter Associates
Evaluate the needs of our customers while communicating the corresponding benefits
Administer the organization of the business office to facilitate effective operations
Create all Work Orders in C3 System and Completion in weekly process
Assist residents in creating credits and/or charges for condominium payments through WorkPoints system
Maintain Vendor Portal System in establishing Approved Vendors in WorkPoints system
Effectively administer invoices through Strongroom system
Effectively administer all Exterior Modification Request forms through Executive Board Members and Architectural Committee
Maintain Clubhouse, Guest Suite, Carport, and Pool Pass Requests through appropriate office systems
proficient clerical skills and is computer proficient
Interface as assigned with maintenance personnel, support groups, and vendors to track follow-through on resident/tenant needs
Contribute to the team effort in being aware of and relaying information regarding the community’s general appearance and condition, which could impact our ability to maintain a quality living environment
Maintain filing inventory, communications and record keeping in accordance with company policies and procedures
Maintain inbound and outbound notifications to all residents to stay connected and keep residents informed through VOLO system.
Monitor accounts receivable and related paperwork to ensure timely association collections
Assist Community Manager in resolving delinquent and problem accounts through C3 system
YMCA, Harleysvile,Pa January, 2012-August, 2013
Volunteered as Membership Counselor at Indian Valley YMCA & Nanny
Volunteered in Assisting customers at the Membership desk in registration of membership as well as Tour Guide and compassionate and employed as a loving Nanny/Mother’s Helper for a 3-yr old girl
Merck & Company, Inc. West Point, PA January, 2007-December, 2011
Contract Specialist
Central Contract Services Group-Customer Contract Management (CCM) Dept- Supported internal and external customers in membership and eligibility for multiple Merck contracts, including the market share calculations to determine eligibility on tiered contracts
Reviewed list of Group Purchasing Organization customers on roster for additions/changes/deletions regarding membership and contract eligibility to be submitted to the group
Addressed Regional Account Managers requests for membership adds to physician organizations in a timely manner
Maintained excellent working relationships with Contract Analysts to secure correct pricing on contracts
Received award for the creation of the new hire training resources
In 2010, awarded in ‘Recognition of Leadership’ for mentoring the CCS membership analysts in the use of MIDAS
Ad Hoc assignments regarding customer issues from National Account Directors, Regional Account Managers, District Managers, Merck Vaccine Call Center and other personnel including customer interactions to resolve contract issues
Partnered with the INN/DPA Group purchasing administrator to change the manner and mechanism used for membership submissions. Received an ‘In Recognition’ award
Received “Award for Recognition” of work completed on setting up and loading customers to the new Healix contract.
Mentored team members on computer applications
Senior Secretary January, 2005-January, 2007
Customer Marketing Private Sector, Manager Care National Account Sales and Manager Care, Customer Service Areas
Supported two Senior Directors and assisted 15 direct reports
Liaised with customers to understand and resolve their problems
Formulated and conducted presentations to new hires, to clarify company procedures, requirements, and expectations
Organized, and circulated all PowerPoint presentations for all meetings throughout the year
Produced/completed various work assignments requiring advanced analytical ability, independent judgment, creativity and problem solving skills.
Controlled the budget and expenses for staff; tracked employee training, and processed PeopleInfo transactions correctly and in a timely manner
Worked in teams or independently as needed and as relevant to complete work assignments and various tasks.
Developed reports, presentations, tables, graphs, correspondence and conduct light research using appropriate software
Coordinated with HR and managed the administrative work of recruiting efforts from start to finish in Career Link
Handled payment of invoices, project review scheduling, and tracked employee vacations and absences
In 2007, received ‘In Recognition’ award for excellent organization and project management skills in providing leadership and success of File Day
Coordinated meetings with agencies, ordered supplies, processed expenses through eZ-Expense, and created and managed documents in Documentum
Received award for contributions to the Mid-Year Customer Marketing and Sales meetings
In 2006 received ‘Contributions’ award for preparing a multitude of awards to the Managed Care NAEs prior to the Zostavax and Gardasil meetings and dedication and commitment in running the department smoothly
Senior Secretary, January, 2003-January, 2005
Merck Vaccine Division,
Int’l Communication Operations and Global Rota Teq FBG
Assisted two Senior Directors and their teams including; Region Director, Vaccines Commercial Operations, Asia Pacific; Region Director Operations, Asia; Region Director Operations, Latin America/Canada; Region Director Commercial Operations, CEE/MEA/India; Director MMD interface/Liaison; Tender/NGO Commercial Liaison Manager; Int’l Business Plg Mgr; Int’l Analyst
Coordinated external WRAPS meetings for all Int’l MSD markets and created PowerPoint presentations
Scheduled and coordinated global departmental staff meetings through video conf. and/or teleconferences
Senior Secretary January, 2000-January, 2003
MVD, USCO-Merck Vaccines Interna/Phone Sales
Organized the Executive Director in assisting with divisional meetings-internal and off-site, agendas, minutes, and correspondence to the division on upcoming agendas/meetings
Assisted Sr. Brand Manager and Systems Associates in technical support for healthcare professionals in the U.S.
Actively coordinated all 2002 monthly USCO staff meetings for V.P. accompanied by a full agenda and correspondence to all attendees as well as organizing all PowerPoint presentations for all presenters
Received the Divisional Award for significant contributions to the final mission critical 2003 output for FORGE Phase 1 in MVD 2003
Organized group sessions and various department meetings for both brand managers in the absence of a secretary
Liaised with brand managers and project analysts in coordinating various MerckVaccine.com Market Research interview sessions with pediatric offices. Critiqued and generated notes and responses from their offices into an opinion questionnaire to understand customers’ needs and desired functionality using MerckVaccines.com website; based on these findings, the team designed and launched many new features and more than 15 releases to MerckVaccines.com.
Organized and coordinated the USCO staff meetings, dept staff meetings and 3-yr Plan Team Member Meetings to include FORGE Team Member meetings
Maintained and coordinated budget expenses for department. Coordinated and set up project reviews, staff meetings and Monitor meetings
Circulated and maintained training, vacation and personal time records each month and communicated to divisional V.P.
Coordinated and scheduled meetings with agencies, internal and external customers
Set up and coordinated interview process; handled payment of invoices; coordinated supply orders for the department; processed Executive Director expenses
Senior Secretary, Merck Vaccine Division, Worldwide Marketing Plg, Measles, Mumps, and Rubella (1999-2000)
Secretary, Merck Vaccine Division, supported Director, Marketing Communications (1998-1999)
Secretary, Merck Vaccine Division, supported Exhibits Manager, Design Manager and Production Mgr (1997-1998)
Temp Secretary, Merck Vaccine Division, Marketing Communications (1996-1997)
Temp Secretary, Merck & Co., Inc. Epidemiology group, Blue Bell (1996)
Education
B.S., Business Administration, Gwynedd Mercy College, Upper Gwynedd, PA – GPA 3.51 May 14, 2005
Volunteer Services
Choir Singer at Corpus Christi Catholic Church, Lansdale, PA September, 2016
Membership Counselor at Indian Valley YMCA July, 2012-Oct. 2013
Gwynedd Mercy Academy Elementary School Cafeteria Volunteer 2013-2014
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