CURRICULUM VITAE

Name : J . Ramkumar

Contact Details:

Address: #8E, Anna street,

Thiruvalluvar Nagar,

M.G.R.Road, Perungudi Railway Station.

Perungudi, Chennai – 600096

adqli7@r.postjobfree.com

adqli7@r.postjobfree.com

Phone Number: 893-***-****

CAREER OBJECTIVE:

To obtain a position in a company where I can maximize my management skills, quality assurance, project development knowledge, and training experience.

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Current Employer:

Name : Accenture Solutions Pvt. Ltd

Designation : Business process specialization

Process : TDC – (Order Management)

Work Experience : February 2015 to March 2018

Roles & Responsibilities:

Processing the order tarys wise in SPOC tool.

Daily allocation will be done with document id’s (or) case wise.

Created LWI’s and Process flowcharts for 15 different trays.

Quality certification has been completed from the TDC client side and promoted as SME.

Auditing the completed case and generating QA report for the team in daily task.

All reports and datas will be given to the top level management for client calls and for the accenture backup repots (e.g) 3/3 chats, SIPOC, PSR, Daily reports, weekly repots and green stars reports.

Handling Escalations calls and given solution for the Escalation and maintained key learning tracker to avoid escalation in future.

Achievements:

Got King of King award (Enter Team Top level Productions, QA certified award).

Submitted ideas to reduce the AHT, Monthly Score card & implemented.

Got E3 cube badge for the year 2016.

Individual Team Handling (Continue One year not taken leave)

Continue 2 Year No client error 100% quality Audit.

Previous Employer:

Name : Nittany Creative Solutions Pvt. Ltd.

Designation : Senior Process Associate

Process : Garyline - (Order Management)

Work Experience : January 2014 to January 2015

Roles & Responsibilities:

Processing end to end data Customer services.

Work allocation to the Associates.

Sharing knowledge among the Associates in the team.

Report Generations and maintaining the queue status.

Auditing the completed customer request.

Communicating with the client for the better customer satisfaction.

Achievements:

Got appreciations for the new user procedures.

Submitted ideas to reduce the AHT.

Got Rewards and recognition.

Previous Employer:

Name : Indus Bpo Service Pvt. Ltd

Designation : Process Associate

Process : Hit-promo, Modern glass(Order Management)

Work Experience : January -2008 to August 2012

Role & Responsibilities:

Quality checking of the request processed in live stage.

Processing end to end data Customer services.

Work allocation to the Associates.

Sharing knowledge among the Associates in the team.

Report Generations and maintaining the queue status.

Achievements:

Received Spot Award at Indus Bpo

Received Best Production and Quality Performance Month Award in the team.

Received customer appreciation for processing the request at the right time.

Computer Skills:

Microsoft Office (Ms-Word, Ms-Excel, Ms-Power Point).

Programming Diploma in Computer Applications

Diploma in Desk-Top Publish in

Other Skills:

Software (Diploma in Computer Application)

Accounting Software (Tally 7.2 (SAP R/3 Version 4.7)

Typewriting (English-Junior grade)

Academic Qualification & Educational Profile

DEGREE

COLLEGE / SCHOOL

YEAR OF PASSING

MARKS IN %

B.COM (COMMERCE)

The Quaide Milleth College Medavakkam

in Chennai – 601 302.

(University of Madras)

2007

58%

H.S.C

The Government Hr.Sec School Velacherry in Chennai – 600 042.

2003

55%

S.S.L.C

The Government Hr.Sec School Velacherry in Chennai – 600 042

2001

56 %

Personal Traits:

Ability to work as cohesive unit.

Able to work in shifts

Convey different view while accepting team decision.

Can handle multiple activities simultaneously.

Good Communication skill.

Maintain good inter personal relationship with different level of personnel in the organization.

Gratifying Tone and personality.

Self starter and relaxed with haziness

Personal Profile:

Father’s Name : S. Jayamani

Date of Birth : 16/11/1984

Religion: Hindu

Nationality: Indian

Status: Married

Passport No: H2702195

Election Commission of India identity card No: XKR0818278

Other Mobile Contact No: 995-***-****

Reference Name & contact No;

Swarna Kumar- Assistant Manager in Nittany creative solutions Pvt Ltd- 944-***-****

Senthil Kumar- Supervisor in Nittany creative solutions – 978-***-****

Chandran - Team Leader in Nittany creative solutions - 994*******

Yuvaraj Murugesan –Team Leader in Accenture -994*******

Declaration:

I declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

PLACE: DATE: (Ramkumar J)

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