Records Clerk Customer Service
Resume:
Angie Griffin-Smith
Baptist Health-Little Rock Health Advisor
Perryville, AR 72126
**********@*****.***
Has a large amount of experience with a medical office, a surgery scheduling center, a Home Health environment. Has a ton of phone experience. I have Scheduled cases for 8 OR’s,Cysto, GI Procedures, and out of OR Pain Injection Procedures. Chart Posting on each case, also works as an Information Associate on Floor 2 B when needed.
Authorized to work in the US for any employer
Work Experience
Baptist Health-Health Advisor- LR
Baptist Health Little Rock Arkansas - Little Rock, AR May 2018 to Present
Call center for referrals from PCP Doctors.
I currently work on Allergy and immunology, dental, orthodontic, Oral Surgery, Chiropractic, and Podiatry. I receive new referrals daily from PCP’s and send to doctors, call patients the appointment dates and times. I also keep up with insurance referral requests with Medicaid, Health Advantage and Tricare. I also organize referrals and term them out after 30 days and close them. Baptist Health- Conway- OR Scheduler
Baptist Health- Conway - Conway, AR
July 2017 to May 2018
Scheduled OR surgeries for 8 OR rooms, Cysto, GI and pain injection cases with Pre admit testing on 0730 cases daily.
Chart Posted cases daily as completed.
● Also worked in the floor as an Information Associate on 2B as needed.
● HIPAA Compliance
● Customer Service Oriented
● Flexible
● Multi-line Phone Proficiency
BAPTIST HOME HEALTH LR AR
Team Support Associate- 8 years - Little Rock, AR
April 2009 to July 2017
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly.
● Managed lab results and faxed to Doctors
● Alerted critical labs to nurses.
● Created our own employee manual including training and development. Medical Records Clerk and Scanner- 10 years
Arkansas Heart Hospital - Little Rock, AR
February 1999 to January 2009
Prepared patients charts, preadmissions and consent forms. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
Maintained strict patient and physician confidentiality. Thoroughly researched newly identified diagnoses and medical procedures to expand skills and knowledge.
Maintained medical charts and updated insurance info for Electronic medical record filing and billing. Facilitated and organized record retrieval and access by maintaining filing system for both in house and discharged patients.
Education
CNA Certificate/ Nurses Assistant in CNA
UACCM- Morrilton - Morrilton, AR
August 2008 to August 2008
Associate’s Degree in Ad Design
Art Institute of Ft Lauderdale - Fort Lauderdale, FL August 1980 to June 1981
Skills
• Nursing support, scheduling, organizing, reports (10+ years)
• Call Center (1 year)
• Data Entry
• Medical Records
• Medical Scheduling
• HIPAA
• Quantitative Analysis
Certifications and Licenses
CNA CERTIFICATE- UACCM 2008
Present
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