Medical Billing Customer Service

MELISSA JONES

Sanford, NC *****

Cell: 919-***-****

*****************@*****.***

SUMMARY

Talented leader offering 10+ years of experience. Proven leadership skills with developed principles and processes specifically for customer satisfaction. Now seeking to contribute my experience, expertise and skills to a leadership position.

SKILLS

EXPERIENCE

AMAZON FULFILLMENT CENTER RDU1

Durham, NC

OPERATION ASSOCIATE / AMBASSADOR 08/2018 to 08/2020

Performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, unload trucks. also responsible for communicating instructions to other associates, motivating them, and keeping their work areas safe!

KISCO SENIOR LIVING

Raleigh, NC

CUSTOMER SERVICE SUPERVISOR 02/2016 to 05/2018

*Oversee front desk daily activities such as: Developing project timelines # Delegating tasks to team members

*Assist resident(s) and their family with their demands while also approaching all encounters in a friendly, serving-oriented manner. *Distribute rent invoices and process resident rent checks.

*De-escalation of conflict that arises on property

*Update Manager with information regarding residents during Daily Line-up meeting team members/ Director to make sure the overall establishment is on one accord.

QBE INSURANCE COMPANY

Morrisville, NC

CUSTOMER SUPPORT SUPERVISOR 11/2008 to 08/2014

*Coached and developed customer service representatives while supporting associates.

* Contributed to effective customer service by promoting organizational policies and best practices, auditing random accounts for accuracy and compliance, monitoring calls against established metrics to ensure alignment with productivity and quality standards achievements of service level agreements.

* Assisted with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective client and customer care programs and ensure team alignment with business goals

*Assisted with resolution of escalated calls by utilizing knowledge and available resources to answer teammates questions, resolve customer inquiries and notify up-line issues pending resolution

EDUCATION AND TRAINING

ASSOCIATE OF BUSINESS ADMINISTRATION: ACCOUNTING AND FINANCE

The Community College of Baltimore County, Catonsville, MD

(NO DEGREE): MEDICAL BILLING, MEDICAL TERMINOLOGY

Wake Technical Community College, Raleigh, NC

North Carolina Notary (Commissions Expires 2023)

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