Customer Service Representative

Samantha Rasor

Clarinda, IA ***** 402-***-**** **********@*****.***

Career Profile

Reliable Customer Service and Sales Representative with a track record in demanding sales and account management. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company growth and success.

CONTRIBUTE TO COMPANY SUCCESS. AREAS OF EXPERTISE

Strong Organizational skills

Energetic work attitude

Sharp problem solver

Adaptive team player

Courterous demeanor

Sales Cycle Compression & Growth

Best Practices/Policies/Process

Client Relations/Customer Service

Microsoft word and Excel

experience

PROFESSIONAL EXPERIENCE

Pella Windows and Doors Dec 2021-Present

Assembly/Factory

Shenandoah, IA

Responsible reach reaching daily goals by performing protocols in building parts for windows and doors. Fast pace environment that also puts you on different assembly lines to learn more and ensure to reach these goals. Dollar General Oct 2021-Nov 2021

Manager/lead sales associate

Clarinda, Iowa

Responsible for receiving and stocking the store, run a register till and meet daily goals, assist other associates when in need as well as work with each casier's drawer, counting tills and store deposit while ensuring customer satisfaction.

Dollar General Sept 2021-Oct 2021

Sales associate

Clarinda, Iowa

Responsible for customer service, running a register till, and stocking the store with product. Medicare Health Benefits August 2020 -December 2020 Internal Sales Representative

Tucson AZ

Reach out to the senior community who inquired about Medicare options to educate and connect with a licenced agent who would then be able to sign them up for their medical coverage plans. Used softwares to be able to complete tasks as well as using excel to track sales, transfers and such. CBR Systems Inc September 2014 to March 2020

Newborn Stem Cell Educator

Tucson, AZ

Educate families on the benefits and importance of stem cell preservation for future potential use. Manage a large data base and meet company set goals for revenue and performance. Manage time and duties effectively

……continued on 2nd

page

Samantha Rasor

Page 3

and prioritize daily activities to enhance database management. Managed quality communication, customer support and product representation for each client. Developed highly empathetic client relationships and earned reputation for exceeding sales goals and achieved Presidents Club within the first year. CBR Systems Inc May 2014 to September 2014

Cord Blood Awareness Team

Tucson, AZ

First initial contact to families who have expressed interest in education on newborn stem cells. Transferred families to stem cell educator when appropriate. Goals were given for daily set contacts to be made. Promptly responded to general inquiries from clients via e-mail and voicemail. APAC January 2013 to May 2014

Flex Team Lead

Tucson, AZ

Assist in managing a team of agents ranging in size from 20-45. Ensure that each agent is handling every call and customer to the best of their abilities while having them maintain the policies and integrity of the company. Monitor and evaluate calls to ensure quality is being met, coach agents every week, pull overall stats of the team and agents to help motivate and use for coaching opportunities. Ensure each agent is hitting their goalsand expectations while providing a productive and comfortable work environment. Shaffer Drycleaning and Laundry March 2012 to January 2013 Store Manager

Tucson, AZ

While continuing to practice customer service, work the register, operate a computer system to input product, meet hourly expectations of product, I also managed the location and my employee. I oversaw any problems if any that would arise, resolve claims and meet monthly goals of production, and continue to build a clientele. La Quinta Inn and Suites July 2011 to February 2012 Front Desk Customer Service Representative

Tucson, AZ

Provide a comfortable experience for the guests, make reservations and new contacts to bring in business, cashier and auditing responsibilities, several small project assistance when needed. PBX experience, create housekeeping boards and assignments, and open communication at all times. Community Provider of Enrichment Services October 2008 to March 2009 Direct Support Provider

Tucson, AZ

Responsible for taking personal care of clients at home. Duties varied from administering medication, documenting daily life routine, drive clients to school and place of work, help with daily life such as housekeeping, grocery shopping, budgeting, and helping to teach social skills in the hpe of clients becoming more independent. Worked with computer programs and spreadsheets that helped outline and document daily Samantha Rasor

Page 3

EDUCATION

CSU Sacramento

Psychology

Sacramento, CA, USA

Studied behavioral methods and abnormal psychology as well as communications and development. Natomas Charter School Of Preforming and Fine Arts Academy 2005 High School Diploma: Arts

Sacramento, CA, USA

Studied various arts along with regular California high school curriculum. Activities and Honors

Took AP calculus, volunteered to create and administer a college prep/SAT seminar for junior classes for two years: Volunteer work for the Salvation Army and the St. John's Women Shelter for four years. Took part in management meetings for locations of stores, as well as HRB block customer service. Participated in President's club by over achieving company goals for CBR and able to mingle and get to know upper management and top performers as well. Continuing to learn about management of own database and business to better serve the company and the families I worked for.

Contact this candidate