Customer Service Office Assistant
Resume:
Jessica Watson
Niagara Falls, Ontario L2H 2S6
**************-@*******.***
Attention: Hiring Manager
Re: Employment Opportunities with your Company
Dear Hiring Manager:
I am actively seeking employment with a reliable employer that will offer full time hours and a challenging position that matches my strengths and capabilities. After researching job opportunities, I happened upon your organization. Looking at your company’s core values and realizing your excellent reputation in the community, I know that working for your organization aligns with my skills, qualifications, and experience; therefore, I am submitting my resume and ask that you consider me for full-time employment.
With a strong passion for working with the public and striving to deliver an optimal level of customer service, I am looking to work for an organization that possesses these same values. I have a background in business studies as well as aesthetics – which positions me well for working both one on one with clients and in an office environment as a part of a team. I am always looking for new learning opportunities and enjoy tackling challenges.
I am a dedicated and reliable individual with enthusiasm and a strong work ethic. My experience in the restaurant industry has enhanced my customer service skills and I can work efficiently under pressure, with tight deadlines, in a fast-paced environment. I have always been a team player, but I can also manage my job responsibilities with meticulous attention to detail and minimal supervision. I know that my skills and experience align perfectly with the company’s culture.
I would love the opportunity to apply my skills and experience working with your organization. Please review my resume as attached, and feel free to contact me with any questions or clarifications. I am available for an interview at your convenience, and I look forward to hearing from you.
Best Regards,
Jessica Watson
JESSICA WATSON
7947 Fairfield Place
Niagara Falls, Ontario L2H 2S6
**************-@*******.***
CORE COMPETENCIES, RELEVANT SKILLS AND QUALIFICATIONS
Proficient user of Microsoft Programs, Internet Explorer, Email and Social Media
Quick learner who is always looking for a new challenge
Exceptional interpersonal and communication skills – ability to develop positive relationships with supervisors, colleagues and customers
Very organized with superior planning and time management skills
Hard worker, reliable, and always punctual
Self-starter that can work with minimal supervision
Demonstrates a positive attitude toward the task at hand and works well in fast-paced environments or when under pressure
EDUCATION
Hairstyling and Esthetics Certificate 2010 - 2011
Allanti School of Hairstyling and Esthetics
Brantford, ON
Ontario Secondary School Diploma 2008 – 2010
Assumption College
Brantford, ON
WORK EXPERIENCE
Underwriter November 2020- Present
Billyard Insurance Group
Welland, Ontario
Professional communication between Insurance companies and Brokers.
Review various documents for accuracy and completion with great attention to details.
Ensure each policy follows the specific standards and guidelines to 16 insurance companies.
Time management, following timelines and organizing skills.
Entering data into 16 insurance company partner portals and websites.
Customer Service Representative December 2017 – November 2020
Performance Collision and Restyling
St. Catharines, Ontario
Manage incoming calls, ensuring customer inquires are addressed by routing them to the appropriate department in an efficient and friendly manner
Coordinate insurance claims for customers by contacting their insurance companies and arranging for payments
Assist with office financials including invoicing, payments and filing
Ensure superior customer service by coordinating safe vehicle delivery with the tow companies, scheduling the repairs required for a client’s vehicle and securing a rental car if required
Perform follow-up calls with clients to provide them with a status on their vehicle and ensure they are satisfied with the repairs
Store Lead March 2017 – November 2017
The Children’s Place
Niagara-on-the-Lake, Ontario
Responsible for opening the store, and directing/facilitating all closure procedures
Prepare sign-off for payroll
Complete coin orders from Garda
Supervise and lead the sales team towards meeting and exceeding all sales targets including performance, fiscal comparison and other Key Performance Indicators (KPIs)
Plan and facilitate regular floor sets
Manage the implementation of weekly pricing with team members
Customer Service Specialist June 2014 – December 2015
Muskoka Lumber
Port Carling, Ontario
Managed all aspects of storefront operations including taking customer orders, processing transactions and assisting customers with purchases
Coordinated the creation of month end financial statements
Maintained a clean and organized office and storefront
Further developed my home improvement knowledge and skills
Manager August 2013 – April 2014
Williams Fresh Cafe
Niagara Falls, Ontario
Promoted immediately from Barista/Server to Shift Manager
Increased the efficiency of “peak hour” service by promoting a team culture and encouraging cross-training
Enhanced team work skills through collaboration on order fulfillment and meeting the special requirements of the customers, while working in a fast-paced environment
Experience with shift work, working early morning 7:00am and late-night closing shifts
Developed positive relationships with regular customers, supervisors and colleagues
Maintained the Café’s branch/image by demonstrating how to keep a clean/sanitary facility –both in the kitchen and in the customer-facing areas
Responsible for balancing the cash registers, recording sales and making daily deposits
Maintained a professional demeanor with dealing with customer complaints to ensure excellent customer service and repeat business
Responsible for taking catering orders and reservations, scheduling preparation and coordinating the details around deliveries
General Manager 2010 – 2013
William’s Fresh Cafe
Brantford, Ontario
Enhanced my coordination and planning skills through the preparation weekly staff work schedules ensuring adequate resourcing during peak/busy periods
Responsible for managing the store’s inventory levels, placing orders for supplies when there were low to ensure adequate levels were available for food service
Coordinated conference calls and lead regular team meetings to ensure optimal communication between management and staff regarding store policy, new products and operating procedures
Responsible for profit and loss budgeting, ensuring the overall health of the business, influencing budget allocation to variable expenses
Excelled as a team leader, promoting a fun, yet efficient work environment for staff – which enhanced their interactions with clients
Office Assistant 2008 – 2010
Brantford Gymnastics Academy
Brantford, Ontario
Developed training curriculums for students aged 18 months to 18 years
Taught basic gymnastics classes, as well as competition groups
Promoted within the organization to manage the registration process –scheduling classes to meet peak demand time and coordinating teaching resources
Managed the finances for the organization using Microsoft programs including Word and Excel
Promoted the organization by developing advertisements in Microsoft Publisher, and answered inquiries from clients and the public in a professional manner
Experience with office administrative functions such as switchboard/phone operation, opening and closing an office, coordinating office staff activities while managing ad hoc client requests and inquiries
VOLUNTEER WORK AND INTERESTS
Fundraiser for the Canadian Cancer Society
Participated in the MS Society’s MS Walk
Volunteered with local hockey teams – scorekeeping, managing the concessions stands
Spent time with Senior residents at the Telfer Place Retirement Living in Paris, ON
Active Member at the Local Gym – special interest in healthy and active living
Gymnastics, general fitness and dance
Movies
REFERENCES
1.Arille Monture
Manager, The Children’s Place
Home Phone: 905-***-****
2.Jamie Brown
Service Management Lead, Ontario Public Service (OPS)
Home Phone: 905-***-****
Office Phone: 905-***-****
Email: *****.*****@*******.**
Contact this candidate