Customer Service File Clerk

TERRI BOOKER

Birmingham AL ***** · 205-***-****

**********@*****.***

Highly focused, service oriented and reliable professional seeking a customer service position where I can utilize my skills while delivering overall success and customer satisfaction.

EXPERIENCE

2018 – 2021

CUTOMER SERVICE REP, Teleperformace

-Connected with customers via phone/email/chat to resolve their questions or concerns

-Responded to requests for assistance and/or processing of payment and refunds

-Calmly resolve and de-escalate interactions any issues when necessary and appropriate

-Track all call related information for auditing and reporting purposes

2008 – 2014

PHARMACY CUSTOMER SERVICE ASSOCIATE, express pharmacy

-Communicated customers, doctor’s offices, and insurance companies to assist with requesting and processing requests for medication

2004 – 2014

FILE CLERK, UAB MEDICAL WEST

-Assisted with various administrative duties including emailing, scanning, photocopying, and answering phones as assigned

-Received, sorted and/or distributed various office documents to different departments as required

-Processed all requests for health information and ensured compliance with all PHI guidelines

EDUCATION

DIPLOMA, midfield high school

SKILLS

Detailed Oriented

Positive Attitude

Interpersonal Skills

Microsoft Office Skills

Time Management

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